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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,437 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,437 reviews

January 19, 2021

This was my 3rd visit to this dealership. I've passed up on my other opportunities to review so I could get a bit more accurate view of them. I have been to other dealers and will not go back to the other d More

by matheuwerisman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson, Dustin Rose
Jan 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're so happy to have earned your business and look forward to your next visit!

January 16, 2021

Overall I would give 4 stars out of 5. I'm not sure who in the service department helped me with my appointment when I arrived. Friendly and courteous. More

by Kimpipkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Jan 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department! We look forward to seeing you next time!

January 15, 2021

My appointment was for an oil/filter change and a slow leak in right front tire. Work was handled in a timely and professional manner. But I’m having a terrible time trying to complete this survey More

by EDLINEILEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson, Dustin Rose
Jan 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate having the opportunity to serve you!

January 15, 2021

We’ve been buying cars from them since 1998. This makes our 10th car/truck purchase. The staff in sales, service and body shop are always ready and willing to help. More

by KADABRKEMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Bichara
Jan 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope the new ride works out!

January 13, 2021

We contacted 4 dealerships about fuel module replacement. Dustin was the only service technician to call back when module to be available. Other dealerships apparently didn’t care if we had a mode of transpo More

by Ford Explorer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Jan 13, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We are so glad to have earned your business! We hope to see you again (hopefully next time without a car issue)!

Jan 14, 2021 -

Ford Explorer responded

Yes, if and when we decide to look for a new Ford, Chuck Anderson will be the first on our list!

January 12, 2021

Thank you everyone ! Your service made the frustration of getting stranded by my car a little easier. You’ve been taking care of my car a long time. This time was definitely the best! More

by Lemon Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jan 12, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your continued business, and are glad to hear that we met or exceeded your expectations!

January 10, 2021

I have been dealing with Gregg in service. Oil changes for the last year and just had breaks done. Gregg seems to be very knowledgeable and helpful. F-150. More

by botucker.lawson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson
Jan 11, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your continued business and look forward to your next trip!

January 09, 2021

I wish that those replacing the sticker in the windshield would have cleaned up the old one and not left it in pieces on dash. More

by daniel.e.wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jan 11, 2021 -

Chuck Anderson Ford responded

We agree, we definitely should've done that and typically we do. I apologize for the inconvenience. If you haven't already, we'd be more than happy to take care of that for you. If you already have, we'd like to offer you a free car wash at your convenience. -Nick Anderson

January 08, 2021

We’ve always had great service. Never disappointed. We’ve bought several vehicles too. Everyone has always been considerate to us. Thank you so much More

by Gurns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jan 09, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department! We appreciate the opportunity to work with you, and we look forward to your next visit!

January 05, 2021

Scott was great! He was very friendly and he answered all our questions and showed us all the features our new Explorer had to offer. I would definitely recommend him! More

by Mgoodemimi2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Marshall, Elias Bichara
Jan 06, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope you loved your Explorer! If you have any questions, please feel free to reach out to us!

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