Back

Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,437 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
Contact Dealership

1910 West Jesse James Road

Excelsior Springs, MO

64024

Directions

By Type

Showing 1,437 reviews

April 14, 2021

Service and customer care is always first at Chuck Anderson Ford. I have a 2016 Fusion I purchased from them and am very happy. Right now I have a intermittent problem that is hard to find. The care More

by usnbob1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins
Apr 14, 2021 -

Chuck Anderson Ford responded

Thanks for the great rating. I wonder if your intermittent start issue could be a start, or something as simple as a sensor? Might even be a bad key fob. -Nick Anderson

Apr 14, 2021 -

usnbob1 responded

Wouldn't the sensor's have shown up when they said battery and/or key fob ? "

Apr 14, 2021 -

Chuck Anderson Ford responded

Not necessarily. It could be a key cylinder sensor, a brake sensor, the parking sensor, etc. Can you replicate the issue, or is it completely random? Once it won't start, if you hook jumper cables to it, does it start right up?

Apr 14, 2021 -

usnbob1 responded

Yes, as soon as I connect the jump unit and turn the key, it's running.

April 14, 2021

Couldn’t be more pleased!! Dustin, Chris and the young lady in service dept. were simply awesome. Enthusiastically helpful. I’ve been to some good service departments like Shawnee Mission Ford- but the More

by Kbellis61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins
Apr 14, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Kirk! We appreciate your business and look forward to your next visit!

April 13, 2021

They completely took my suspension and depleted all value. They put regular F-150 parts on my aftermarket suspension and couldn’t figure out why things wouldn’t fit or reach where they are suppose too. More

by marcusmorgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
Apr 13, 2021 -

Chuck Anderson Ford responded

Hi Marcus, Good talking with you on the phone! Glad we could get it handled for you. Nick Anderson

April 12, 2021

Scott was great to work with. Went above and beyond to make the sale. Even after the sale Scott made sure everything was taken care of before we picked up the truck. Highly recommend working with him. More

by Cullen
Recommend Dealer
Yes
Employees Worked With
Scott Marshall
Apr 13, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business and look forward to serving you next time!

April 10, 2021

Very friendly and trustworthy. I have taken my truck there for years and it's a 1997 F-350 power stroke still running like new. More

by smritchey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Apr 13, 2021 -

Chuck Anderson Ford responded

Thanks for the continued business! We look forward to seeing you next time!

April 09, 2021

Service and customer service have always been great. We have been there for several different vehicles and pleased every time. Dustin in service is great! More

by Stacy.kelly04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Apr 13, 2021 -

Chuck Anderson Ford responded

Thanks Stacy! We look forward to your next visit!

April 08, 2021

Corbin in the service department was very helpful and patient when I came in concerned about my brakes. Fortunately it was nothing serious. Corbin was nice and understanding! Great customer service he pr More

by Kelly.lenee19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corbin
Apr 13, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Kelly!

April 07, 2021

Fantastic process! Ethan was a amazing! Made the process easy and painless. Definitely gojng to be back with friends and family in the future for sure More

by Billyengland5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim stevens , Elias Bichara, Ethan Miller
Apr 08, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! Enjoy your new ride!

April 07, 2021

I needed a simple oil change and there wasn’t a Ford QuikLube service within 20 miles that could get my Expedition done less than 4 days out!! I called Chuck Anderson Ford and they had an appointment se More

by Mel S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins
Apr 08, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business and look forward to your next trip!

April 07, 2021

All of the staff at this agency, from sales to to persons in the back office were courteous, professional and very pleasant to deal with. More

by Kstremming
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Bichara, Ethan Miller, Dylan Wyse
Apr 08, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate the opportunity to serve you!

...
55
...