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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,437 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,437 reviews

May 07, 2021

Very professional know what their doing. I would recommend to my friends and family. I have received consistent service every time. Thanks to all involved More

by Wrday1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
May 07, 2021 -

Chuck Anderson Ford responded

Thanks for the kind words on your recent service visit! We appreciate the opportunity to serve you and your vehicle's needs!

May 07, 2021

Yes I would tell people how nice it is to be able to rely on an appointment starting on time and finishing in a timely manner. More

by Scarjeep12
Recommend Dealer
Yes
Employees Worked With
Chris Collins
May 10, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback, we're happy we were able to get you in and out and meet your expectations!

May 06, 2021

We appreciated their efforts to squeeze us in the schedule and taking time to assess the issue at hand. While the issue was not resolved this visit, many possibilities were eliminated. More

by RU4God
Recommend Dealer
Yes
Employees Worked With
Grace, Dustin Rose
May 06, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! Thanks for choosing us!

May 06, 2021

Dustin arranged time to complete the task at hand in a timely manner with friendly attitude and professionalism. Keep up the great work to the Chuck Anderson Team. More

by sienna2hot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
May 06, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business.

May 06, 2021

Changes oil, checked fluids and rotated tires. A lug bolt broke off in the lug nut and hmparts had to be ordered. Won’t be completed for a few days. More

by elaine.wyatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins
May 06, 2021 -

Chuck Anderson Ford responded

Thanks for your business, sorry about the inconvenience!

May 06, 2021

Any time we come in with a vehicle for service it’s a friendly staff. Always helpful and lets you know right up front if they find anything out of the ordinary. More

by Peggysu54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
May 07, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service visit! We look forward to your next visit!

May 05, 2021

Even though the people were friendly. For what they charged me to figure out my transmission problem and not tell me details but only offer a transmission from a junkyard. I went certified transmissio More

by USNR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
May 05, 2021 -

Chuck Anderson Ford responded

Thanks for reaching out to us. We're sorry that we weren't the best of help to you. We are glad that Certified Transmission was able to help you out!

May 05, 2021

The service department staff was super friendly and efficient. And they got it done super quick. I dropped it off, and it seemed like I was home no time and they called that it was done !! More

by Gblev67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins
May 06, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience with us! We look forward to your next visit!

April 28, 2021

When I moved from NYC to KC, I needed a car, and the market for used cars was hypercompetitive. Chuck Anderson Ford took all of the pain out of searching for a car remotely and found a better option tha More

by jason4ku
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Anderson
Apr 28, 2021 -

Chuck Anderson Ford responded

Thanks for the review Jason! We appreciate your business!

April 28, 2021

Chris and his young female coworker (can’t remember her name!) were very pleasant and helpful. It is because of them that I would return. Kim (inside the waiting area) was also wonderful. However, the c More

by MWITYK
Recommend Dealer
Yes
Employees Worked With
Rene Sisk, Chris Collins
Apr 29, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback. We will take corrective action, thank you.

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