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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,437 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,437 reviews

August 21, 2021

I had my oil changed on 8/5/21. We went on vacation in Colorado and car broke down on 8/10/21 and had to be towed to a Ford dealership out there. Had to rent a car to get home and since it would be over a More

by Pa55word
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins
Aug 23, 2021 -

Chuck Anderson Ford responded

Our service manager should have either reached out to you this morning, or is currently reaching out to you. We will get this taken care of for you.

Aug 23, 2021 -

Pa55word responded

Paul Palmer called earlier today. I will be sending receipts once I get car back

Aug 23, 2021 -

Chuck Anderson Ford responded

Good, I'm sorry for the inconvenience of all of this.

Aug 23, 2021 -

Pa55word responded

Ruined a nice vacation and cut it short

Aug 23, 2021 -

Chuck Anderson Ford responded

I completely understand, and am sorry about that. We're not really sure how that happened.

Sep 08, 2021 -

Pa55word responded

Paul Palmer, service manager, called yesterday and said he had a check for me. Chuck Anderson Ford paid for my car rental and my shipping car back from Colorado. I will go back there for service. Thank you

Sep 08, 2021 -

Chuck Anderson Ford responded

We're really sorry and embarrassed for your misfortune, but we're glad we were able to do what we could to make it right. We look forward to your next visit!

August 19, 2021

I asked how much for the air filter he said I needed. He said $21.99. I said ok. I got my bill. He didn't add, it will cost you $8 for me to lift it out and put the new one in. I'm not that lazy. More

by lindaluguthrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grace Morgan
Aug 19, 2021 -

lindaluguthrie responded

I asked how much for the air filter he said I needed. He said $21.99. I said ok. I got my bill. He didn't add, it will cost you $8 for me to lift it out and put the new one in. I'm not that lazy. WOW! You need to break it all down. We live pay check to pay check.

August 17, 2021

Good people. They take care of you and treat you with respect. My family has been going there for over 30 years. Thank you for all your Team does. More

by CHAD.MOORE
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Aug 19, 2021 -

Chuck Anderson Ford responded

Thanks for the 5 star review Chad! We appreciate your continued business!

August 17, 2021

Chuck Anderson Service Department is the best customer comes first. They always treat you like family and do not up sell on things you don’t need. More

by BCRISLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins, Grace Morgan
Aug 19, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service visit! We look forward to your next one!

August 15, 2021

I had my oil changed and a full fluid check by Brady, he did a amazing job and didn’t skip a beat in the process! Grace squeezed me in to get it done since it was getting close to 1k miles over due for a ch More

by Ashley.aw.2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady West , Grace Morgan
Aug 16, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

August 10, 2021

Great service - Dustin always helps me keep my truck in tip top shape. He even saved me a dirty oil sample after I had my oil changed at Jiffy Lube to prove that Jiffy Lube had not changed my oil but char More

by bruceablanch@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 13, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad we were able to service your truck and gain your trust! We look forward to seeing you next time!

August 09, 2021

Dustin did an excellent job! He answered all of my questions and was there for me from start to finish. He’s great at what he does and I will be back in the future. More

by Wmatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 10, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad you enjoyed your experience with our service department, we look forward to seeing you again!

August 04, 2021

I have only dealt with the service department and they have been stellar. Friendly, knowledgeable and accommodating. Would recommend in a New York minute. Thanks More

by Barbara. Whitley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins
Aug 05, 2021 -

Chuck Anderson Ford responded

Thanks for the awesome review Barbara! We'd be more than happy to show you how great an experience we offer in our sales department as well! :)

July 30, 2021

Grace was very cordial and helpful to work with. Kept in touch as needed. The Tech took care of what we needed promptly and was very courteous. More

by J.Timberlake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Chris Collins, Grace Morgan
Aug 02, 2021 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business!

July 30, 2021

Mr Palmer got every thing done that I wanted and Corbin was the one who did the work and did a wonderful job plus washed it for me. They are number one in my book and Chris More

by Shirley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins, Grace Morgan
Aug 02, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

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