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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,444 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,444 reviews

February 18, 2019

From car to truck This is my second experience with this dealership and it is always the best. I have had the pleasure of working with Nick Anderson on my first car dea More

by Justanormalguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Woomer, Michael Dreke
Feb 18, 2019 -

Chuck Anderson Ford responded

We hope you enjoy your truck! Let us know if you have any further questions!

February 18, 2019

Always a great experience! Everyone at Chuck Anderson Ford are friendly and helpful. I have always had great experiences over the years with the vehicles I have purchased and t More

by trentcraven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Dennison
Feb 18, 2019 -

Chuck Anderson Ford responded

Thanks Scott! We hope you enjoy your Raptor!

February 17, 2019

Great price great service I travel from downtown Kansas City to have my vehicle serviced at chuck anderson. Quite low key good service and fast . Will come back monthly More

by F450
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Feb 18, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad that we could earn your business!

February 17, 2019

Bought a new van Awesome dealership.... in and out with new vehicle with in 2 hrs... Thanks Chris... Loved I was able to find something in my home town..... love love More

by dkc649095dkc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Woomer
Feb 18, 2019 -

Chuck Anderson Ford responded

We're so happy that you found us as well! If you have any questions about the purchase of your vehicle, please don't hesitate to give us a call!

February 16, 2019

Great Customer Service Dreke and Brendon made our experience a good one. Dreke was able to get us into the truck we came to look at. He was knowledgeable and friendly. Brend More

by AngieC6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dreke, Brendon Dennison
Feb 18, 2019 -

Chuck Anderson Ford responded

We hope you enjoy your new-to-you truck! It's a beauty!

February 16, 2019

Positive experience on It was easy to schedule. Staff was friendly. Service was quick. Wish they had washed my car. Don't like the fact that the lug nuts are problematic and More

by Pa55word
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Feb 18, 2019 -

Chuck Anderson Ford responded

Thanks for your feedback! We automatically will wash your vehicle when the streets are clean, but on freezing days like when you brought it in, we tend not to just to make sure the doors don't freeze shut on you!

February 16, 2019

Poor service. towed to another repair facility Cody is rude and doesn’t know how to provide good customer service. I called Monday morning to set up an appointment, gave Heather my cell phone numbe More

by DTAKEY
Customer Service
Recommend Dealer
No
Employees Worked With
Cody Schneiter, Heather Berger
Feb 18, 2019 -

Chuck Anderson Ford responded

Thanks for your feedback! I'm not sure how the ball was dropped with letting us know the Flex was here and who it was for, I will have to check with the tow company on that part. As far as how many Flex's we work on a day, that's really a moot point, as it's a Ford and we have service manuals on every Ford that we go by for any amount of work. I apologize that you feel as if you had such a poor experience with us. If you decide to give us another chance, please schedule directly with Nick Anderson at nick.anderson@chuckanderson.com

February 16, 2019

Not the best but not the worst experience. Services were provided in an extremely timely manor, however, papers in my car were rumaged through. Thankfully, nothing of importance was in the pape More

by Sam13starr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 18, 2019 -

Chuck Anderson Ford responded

Samantha, I'm sorry that your seats were not moved back to their original positions. I imagine once the technician got done with the airbag safety recall they forgot to move it back forward. As far as going through your paperwork, I spoke to the technician and the service writer, they both told me that they didn't go through anything; the tech offered up that it was possible when he was putting trim pieces in the backseat while finishing the airbag, that it may have caused the paperwork to move. We'll do better next time! Please contact me directly to schedule your next appointment. nick.anderson@chuckanderson.com

February 15, 2019

Above and beyond The representatives at this location are top notch. Through my interactions it was clear they are customer oriented. Great service at a fair price! I More

by Ace2279
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Marshall
Feb 18, 2019 -

Chuck Anderson Ford responded

Thanks for sharing your feedback on your recent service visit! We strive to provide our customers with exceptional service at a very competitive price!

February 15, 2019

I drive an hour to get to this dealer. Great service! This dealership is honest. Very accommodating, and great service. I purchased my vehicle from this dealership and have used them for all my service. I More

by Elaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the names, but they’ve always been great!
Feb 18, 2019 -

Chuck Anderson Ford responded

Thank you so much for continuing to service your vehicle with us! It means a lot to us to hear stories like this!

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