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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,444 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,444 reviews

June 28, 2019

Oil change/tire rotation Told Dave I had a slow leak in a tire. They found a screw and repaired tire. Thanks for washing the car. Heather is great setting up appointments More

by Pa55word
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Heather Berger
Jul 01, 2019 -

Chuck Anderson Ford responded

Glad we were able to help out!

June 27, 2019

Wonderful experience Enjoyed the attention to detail that Mitchell Monthei gave and the low key approach that a small dealership has with all the elements of the bigger ci More

by Sherm
Recommend Dealer
Yes
Employees Worked With
Mitchell Monthei
Jun 27, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience!

June 26, 2019

Great experience on my car purchase! I saw a car on their web site so I called and set an appointment to test drive it. When I showed up I was greeted by Michael Dreke everything went gre More

by Twade66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dreke
Jun 26, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We are excited that we were able to help you and that our customer service met or exceeded your expectations! Welcome to the Chuck Anderson Ford family!

June 26, 2019

Best car buying experience! The best car buying experience I’ve had. Dreke was beyond helpful, as well as friendly and professional. Will definitely go back in the future. More

by Cailey H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dreke, Brendon Dennison
Jun 27, 2019 -

Chuck Anderson Ford responded

Cailey, congrats on your new car! We're so happy for you!

June 24, 2019

Fiesta st This is a great dealership. Ricky was the first guy I talked to when I came up to the dealership to get more information about the car I was intereste More

by Orange crush fiesta st
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Monthei
Jun 25, 2019 -

Chuck Anderson Ford responded

We're incredibly happy that you were able to get in to the car you've always wanted! Enjoy the heck out of it!

June 21, 2019

Second Car Great Salesman, was very helpful and outgoing. he guided us through everything to make it a easy experience for us. Definitely would buy next car here More

by Jacob Carr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendon Dennison, Mitchell Monthei
Jun 25, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Jacob!

June 21, 2019

Service Department Mike, your service department always does a great job scheduling my truck for service and completing the work In a professional manner. Your team make More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Jun 25, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Bob!

June 21, 2019

Paperwork nightmare I only said I would recommend this service center because the 2 times we used then 1 time I had good service. My husband and I both have Fusions, they More

by Mcbee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Jun 25, 2019 -

Chuck Anderson Ford responded

I am sorry to hear about your experience. That is NOT how we do business. Unfortunately I imagine both tickets were under the same name, so it was poor communication. Please send Nick Anderson and email, nick.anderson@chuckanderson.com, and he will make it right.

Jun 26, 2019 -

Mcbee responded

In was contacted by the dealership after my review. I am impressed they were truly concerened about my experience. We will go back to Chuck Anderson Ford for any future service.

Jun 26, 2019 -

Chuck Anderson Ford responded

We look forward to your next visit in the fall for tires!

June 21, 2019

Car buying experience This was by far the easiest and most fun buying experience ever. Mitch was awesome and really took care of us. Price was right and payment was perfect More

by JayronC43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchell Monthei
Jun 25, 2019 -

Chuck Anderson Ford responded

We're so happy that we were able to help you!

June 18, 2019

Easy to work with Ricky was knowledgeable about the vehicles when we were comparing. He took the time to go over everything with the vehicle after purchasing,even thoug More

by chikie071607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate the opportunity to earn your business and look forward to seeing you next time!

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