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Chuck Anderson Ford
Excelsior Springs, MO
1,444 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values.
Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence.
We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers.
"Big enough to serve, small enough to care"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 1,444 reviews
September 14, 2019
Excellence Staff was very friendly and helpful. Great experience and I will definitely continue to use their services. The price for my service was lower than ex Staff was very friendly and helpful. Great experience and I will definitely continue to use their services. The price for my service was lower than expected which made it that much better. More
by Goodgirl
Verified CustomerEmployees Worked With
Cody Schneiter, Dave Moorhead
September 13, 2019
Top Notch Service Always well taken care of!!! They have the nicest Sales, Service and office staff. Couldn’t be any happier. Best experience with a dealership ever!! Always well taken care of!!! They have the nicest Sales, Service and office staff. Couldn’t be any happier. Best experience with a dealership ever!! More
by Jriggis88
Employees Worked With
Other Employees :
Cody Schneiter, Dave Moorhead, Katy Davis, Rene Sisk
September 10, 2019
Quick lube? Was done quickly and the woman at the desk helped find someone to connect my wife’s phone to the car. Sorry didn’t get names. Was done quickly and the woman at the desk helped find someone to connect my wife’s phone to the car. Sorry didn’t get names. More
by Ken Baker
Employees Worked With
Not sure who she talked with. , Heather Berger
September 08, 2019
Water pump replacement Everything was really good. My only frustration was would have liked to have been informed on status of my car - when it wasn’t done on the first esti Everything was really good. My only frustration was would have liked to have been informed on status of my car - when it wasn’t done on the first estimated done date I had to call to find out what was going on. And the same on the second “done date” I had to call when it wasn’t done then and I waited two days after that date. Cody was always nice when I talked to him and I know things get busy, however being someone that works in customer service myself, customers really appreciate updates if those “done dates” are not going to be met. And it’s always better when you call versus the customer having to make the call. I still like you guys and will continue to bring my car there though :) More
by Lemon Lady
Employees Worked With
Cody Schneiter
September 08, 2019
Good Service At Fair Price I take both my vehicles to this shop for service and repairs. I feel they do good work at a fair price. When they do the preventing matinance they do I take both my vehicles to this shop for service and repairs. I feel they do good work at a fair price. When they do the preventing matinance they do a multi point inspection and let me know if a problem is coming up. More
by KennyT55
September 08, 2019
Very easy to work woth Worked with me to find the exact car I was looking for. Ricky kept me updated about what was going on from start to finish. Worked with me to find the exact car I was looking for. Ricky kept me updated about what was going on from start to finish. More
by Brandon
September 06, 2019
Great dealership I drive 30 miles just to go here just to get my oil changed i dont trust andone but you guys with my cars you guys are not pushy and the staff is very I drive 30 miles just to go here just to get my oil changed i dont trust andone but you guys with my cars you guys are not pushy and the staff is very nice More
by Beave0
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
September 06, 2019
I got “smoked”. Purchased a 2016 Ford Escape after being told by the dealership that the vehicle was clean and hadn’t been smoked in. After 7-10 days, the smoke odor Purchased a 2016 Ford Escape after being told by the dealership that the vehicle was clean and hadn’t been smoked in. After 7-10 days, the smoke odor started to come out in the vehicle. Replaced the in cabin air filter and it was black/brown and covered in smoke smell. Had to contact the dealership to get the paperwork on the vehicle after being promised it would be sent within a few days. Live and learn. More
by Brad
August 31, 2019
Genuine people building relationships Mitchell was so easy to work with and took his time to make us not only make us comfortable but cared for as well. It is safe to say that we will co Mitchell was so easy to work with and took his time to make us not only make us comfortable but cared for as well. It is safe to say that we will come back in the future. More
by Toffee
August 31, 2019
Great Dealership Easy To Deal With I have been to multiple dealerships in the past month and Mitchell made car easy. This dealership is genuine and sincere. Thank you so much I have been to multiple dealerships in the past month and Mitchell made car easy. This dealership is genuine and sincere. Thank you so much More
by Mike
