Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chuck Anderson Ford
Excelsior Springs, MO
1,444 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values.
Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence.
We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers.
"Big enough to serve, small enough to care"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,444 reviews
October 05, 2019
excuses excuses. No one cares! I took a new truck with 15000 miles there and they spent more time telling me why they couldn’t fix it than just fixing it. Called for No one cares! I took a new truck with 15000 miles there and they spent more time telling me why they couldn’t fix it than just fixing it. Called ford customer care so we shall see. More
by Mrfast
Verified Customer
October 04, 2019
As always, a great service experience! We had several things done: Our replica car, a 1980 Shay - a 1929 Ford look alike - was in for service. We don’t trust anyone other than Brady to work We had several things done: Our replica car, a 1980 Shay - a 1929 Ford look alike - was in for service. We don’t trust anyone other than Brady to work on her. Paul worked with us to update and cleanup our enclosed trailer we use as a car hauler. It looks like a new one! Our new FLEX was treated with a new ceramic exterior coating. It came out wonderfully! We’ve been long-time customers of Chuck Anderson Ford since they opened their doors in 1974! We wouldn’t go anywhere else for new, used or vehicle service! More
by mpace0
Employees Worked With
Other Employees :
Cody Schneiter, Rene Sisk, Heather Berger
October 03, 2019
The place to go I was getting good service they know what they're doing back there. They're friendly and informative. I've been going there for 30 years in I was getting good service they know what they're doing back there. They're friendly and informative. I've been going there for 30 years in More
by T-bird guy
Employees Worked With
Rene Sisk, Heather Berger
October 01, 2019
All points checkup Had to go back for the all points checkup. They provided no paperwork the first time. The battery failed the test so apparently the test was never don Had to go back for the all points checkup. They provided no paperwork the first time. The battery failed the test so apparently the test was never done the first time even though i paid for it. More
by jamarco
Employees Worked With
Dont know
October 01, 2019
Had to come back because they damaged my truck I went in for recalls. One was for door latches. One door did not work when I got it back and the door panel was scratch and dented. They had to or I went in for recalls. One was for door latches. One door did not work when I got it back and the door panel was scratch and dented. They had to order a new one. More
by Ray
Employees Worked With
Cody Schneiter, Heather Berger
September 26, 2019
Quick and easy I was able to call and locate the truck I wanted and trade my truck in. The salesman was quick and responsive which is why I bought from them I was able to call and locate the truck I wanted and trade my truck in. The salesman was quick and responsive which is why I bought from them More
by Drew
Employees Worked With
Michael Dreke, Trevor Shockley, Josh Reeves
September 25, 2019
Disappointed On Monday I took our vehicle in for a tire repair (nail in the tire) and decided to get it serviced. After the appointment, I noticed there was oil o On Monday I took our vehicle in for a tire repair (nail in the tire) and decided to get it serviced. After the appointment, I noticed there was oil on our driveway and in our garage. We’ve only serviced this vehicle at Chuck Anderson and this has never happened before. Today, two days later, the tire pressure light came back on while driving to Excelsior. I took the vehicle back to the dealership to have it checked out. They couldn’t find anything wrong with the tires, however the tire pressure light is still on. When asked about the oil on our driveway/garage, I was told it was residual oil from the oil change (they did check for a leak today). Again, this has never happened before so it makes me question the service we received on Monday. I was also told today I needed new tires. This was kind of ironic since that wasn’t indicated on the paperwork from Monday. I am normally very satisfied with the service we receive, but not this week. More
by Starla
Employees Worked With
Cody Schneiter
September 24, 2019
Oil changed Fast easy friendly service. Always through...reasonable in pricing as well. Great personality. Very upbeat when calling to remind you of your appoin Fast easy friendly service. Always through...reasonable in pricing as well. Great personality. Very upbeat when calling to remind you of your appointment. Hats off! More
by AzgirlinMo
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
September 21, 2019
Excellent service. An excellent customer service experience. Anything I need done for my vehicle going forward will be done at Chuck Anderson Ford. A very friendly and p An excellent customer service experience. Anything I need done for my vehicle going forward will be done at Chuck Anderson Ford. A very friendly and professional environment. More
by jpln45
September 18, 2019
Solving another dealerships work I live 55 minutes from Chuck Anderson Ford but it was worth the drive to solve a problem another dealer created when they installed a camber kit incor I live 55 minutes from Chuck Anderson Ford but it was worth the drive to solve a problem another dealer created when they installed a camber kit incorrectly. Nick and his team took great care of me and I'll definitely be servicing my car there again! More
by Joyce Layman
