Chrysler of Culpeper

If I could give 0 stars I would. I wouldn’t recommend this dealership to anyone. Especially Alex who is extremely unprofessional, disrespectful and a liar. We came to the locat I wouldn’t recommend this dealership to anyone. Especially Alex who is extremely unprofessional, disrespectful and a liar. We came to the location (after driving an hour and a half) to purchase a brand new 2022 3500 Dually. We arranged everything the day before with the Alex. The truck is “prepped and ready” and in excellent condition, no scratches, ready for pick up. We took off a day of work and came to pick up the vehicle. We completed all of the financing paperwork ahead of time so we simply had to sign and take possession of the vehicle. Upon arrival, we noticed there were several large scratches and dings down both sides of the “new” truck. We pointed them out to Alex and he took it back into service to “fix”. He brought the truck back out and the scratches appear to be removed but were simply just covered up with wax. Alex proceeds to say that they already took the vehicle to the body shop once before and fixed some other issues. They aren’t going to do anymore to fix the truck. He never disclosed that there were any prior issues. We stated that is unacceptable and when purchasing a brand new 2022 truck costing about $90k it should be remediated. Alex proceeds to tell us that we are not buying a Ferrari and we shouldn’t expect that the vehicle is in excellent condition. Immediately we asked to speak with the Sales Manager based on how he belittled us and isn’t solving for anything. The sales manager came outside with his arms crossed and repeated the same information that nothing could be done. Either take the vehicle or leave it. I asked to speak with the General Manager. I was advised to call the main dealer line and ask for him. He shockingly did answer when I called. He was patient and listened to what we experienced but again stated there was nothing they could do other than give feedback to Alex to not belittle customers and disclose it to the next customer. I would stay clear of buying any “new” vehicles from this dealership unless you want to be disrespected by the staff and receive less than perfect vehicles. We understand things happen in transit and while sitting on the lot but to not be able to address it in either an appointment at the body shop or a credit towards the sales price is insane. More

This is my second car purchase from this dealership and every time I visit it’s a positive experience. I do my research and I like to haggle. Even thought I might be talking to 4 other dealerships about every time I visit it’s a positive experience. I do my research and I like to haggle. Even thought I might be talking to 4 other dealerships about the same vehicle and same options they always have the best price and always beat or match my top trade in price from other dealers. I worked with Emily over a year to get what I wanted ( nobody has inventory these days ) and was not disappointed. I got a call every month or two on what was coming till they got what I wanted. Give them a shot!!! More

I highly recommend working with Emily, as she will take care of all your car buying needs,with a smile!Fair and honest dealing! care of all your car buying needs,with a smile!Fair and honest dealing! More

Highly recommend Emily for purchasing your new vehicle. Smooth and hassle free transaction. Thank you. Smooth and hassle free transaction. Thank you. More

Exceptional service from Emily! As soon as I stepped in the showroom Emily was attentive and determined to get me in my new truck. This was the best experience I have had with pur As soon as I stepped in the showroom Emily was attentive and determined to get me in my new truck. This was the best experience I have had with purchasing a car. More

Emily was so helpful. We especially appreciated her walkthrough of how to access and operate our new car's features. We were in and out quickly, and every aspect of the sa We especially appreciated her walkthrough of how to access and operate our new car's features. We were in and out quickly, and every aspect of the sale was explained to us fully. Buying from this dealership was well worth the hour drive from our home. More

Purchase was pain and stress free, would gladly do business with dealership again and Emily was wonderful to work with. business with dealership again and Emily was wonderful to work with. More

Best buying experience in over 30 years of buying new cars! Alex our salesman and Andrew our finance guy were outstanding. This dealer offers fair prices and excellent deals, way better than I expected! cars! Alex our salesman and Andrew our finance guy were outstanding. This dealer offers fair prices and excellent deals, way better than I expected! We drove over an hour to get there - we’ll worth the drive. Highly recommend! More

Very courteous, no pressure sales. Worth the drive! Have to meet 15 word minimum for this review! to meet 15 word minimum for this review! More

Emily was my sales person and she was great, very nice, and knew everything about the truck. and knew everything about the truck. More