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Chrysler of Culpeper
Culpeper, VA
227 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 227 reviews
August 29, 2015
Worst vehicle purchase ever! My husband and I have been working with this dealership to secure a new vehicle. Unfortunately, this has been the most unsatisfying vehicle purchase w My husband and I have been working with this dealership to secure a new vehicle. Unfortunately, this has been the most unsatisfying vehicle purchase we have ever made. We have worked with numerous other dealerships (Sheehy, Battlefield, Carmax, and etc.) in the past and have never encountered some of the most asinine practices as those of this dealership. When speaking to Mr. Lewis today, no resolution or sound reprieve for the situation was offered. We now currently own a 2015 Charge that we have yet to take possession of or even see; minus picture from the other dealership. Apparently, the issue lies with the dealership that the car was being transferred from, as they did not make their vehicle selection in a timely manner in order for our vehicle to be delivered today as previously promised via our sales consultant, Brandon. Upon speaking with Mr. Lewis I was advised that he has been with the company for 7 and 1/2 years and that although he hears the rationale behind my dissatisfaction that "these are just the policies that we have always followed." I was also informed retro-respectively that we could have done a smaller amount than the quoted $1000 fee to secure the vehicle if we would have said the $1000 was not conducive for us at this time. That is something that should have been disclosed early on and the whole fiasco could have been avoided, as we would have paid a lesser fee to secure the vehicle so it would have been on sight at the time of the transaction. So this dealership is unable to provide trade-in estimates sight unseen,but practices having their customers purchase vehicles sight unseen? When asked if it would have been possible to be a little more aggressive in getting the other dealer to make their selection on a vehicle so our purchased one could have been available as promised I was told; "we have to maintain a working relationship with the other dealer...truth of the matter if they have active deals going then picking their inventory from us takes a back seat over their sales." To me as a consumer, this tells me that my business is not very valued and that this dealership must not maintain a professional working relationship with other dealers to be able to politely, but aggressively deal with another dealer to secure/deliver a vehicle that has been purchased/financed by one of their return customers. As for our sales consultant, Brandon, I was not impressed by his tactics either. You would think that if you have a consumer purchasing a vehicle that is not currently available at the dealership that you would at least suggest a test drive of one of the similar vehicles available in your current inventory. We were given a test drive only after I suggested maybe we should drive something similar just to ensure that we liked the feel and handling of the vehicle. I was also taken back by the fact that although we completed our end of the transaction (brought in the trades and completed the needed finance paperwork) that we were sent home in one of our own trade in vehicles on a dealer tag. There was no fun or excitement in purchasing a new vehicle. So now once the vehicle arrives, if it does, we will travel and hour back with our old vehicle (that you now own) and finally pick up the charger. The only positive thing I can offer about my experience is that the fiance guy worked the deal to keep us in a payment range that we were comfortable with. I will be thankful when this transaction is complete, the car is delivered, and we never have to deal with this dealership again. Our previous purchase from this dealership left us optimistic about this transaction, but this transaction has ensured that we will never entertain the thought of doing business with this establishment again, never buy from here again, or recommend this dealership to anyone . More
by carbuyer
Employees Worked With
Lewis Pepples, Brandon Grimes
August 12, 2015
Best car buying experience.... EVER! Sales: Brandon Grimes- Very friendly and professional. Never any pressure and never once felt like he was wasting my time. Highly recommend him to a Sales: Brandon Grimes- Very friendly and professional. Never any pressure and never once felt like he was wasting my time. Highly recommend him to anyone looking for a vehicle. Sales Manager: Michael Russell- Very fair and a man of his word. He told me on the phone if I made the drive and liked the vehicle he would work with me on price. I left feeling like I got a good deal. I can't remember the last time I had that feeling after buying a vehicle. Finance: Danny Wright- They save the best for last. Extremely personable and enjoyable to talk to. I came with pre-approval from a credit union but he still tried to find us a better deal. A true gentleman that rounded out the transaction. I wouldn't hesitate to recommend this dealership to anyone. Hands down, the best car buying experience I have ever had! They are worth looking at and worth the drive. More
by Gotznomoneyz
Employees Worked With
Danny Wright, Brandon Grimes
August 05, 2015
First Car! Had a wonderful experience with Chrysler of Culpeper. I was in and out and considering I came in so late I was surprised, and very much love my first Had a wonderful experience with Chrysler of Culpeper. I was in and out and considering I came in so late I was surprised, and very much love my first car! Thanks so much ya'll! More
by Meganalinew
Employees Worked With
Thurston Carpenter
July 27, 2015
Caring and Not Pushing 'Everyone was friendly, helpful and patient. I did not feel any pressure at all from Brandon. He was knowledgeable and offered solid suggestions to me 'Everyone was friendly, helpful and patient. I did not feel any pressure at all from Brandon. He was knowledgeable and offered solid suggestions to meet my needs for a vehicle. He was honest and eager to help me. I would highly recommend him. More
by sunshine
Employees Worked With
Forgot the name of the manager, but he was very good as well , Brandon Grimes
July 22, 2015
Excellent! I had a fantastic experience at Chrysler of Culpeper working with Kirk Miller. He was helpful, professional and personable. I was in the market to buy I had a fantastic experience at Chrysler of Culpeper working with Kirk Miller. He was helpful, professional and personable. I was in the market to buy my first vehicle and he made the process very easy to understand. He made it a point to find exactly the vehicle I wanted. Kirk always made himself available to speak to when I had questions, both during hours and on his days off even! I would certainly tell folks to go speak to Kirk if you are searching for your next vehicle! More
by tooie92
Employees Worked With
Danny Wright
July 16, 2015
Friendly, honest and fair Finally a dealership with the small town, family feel. They are honest, up front, and eager to help without being pushy. Marty was a great experience Finally a dealership with the small town, family feel. They are honest, up front, and eager to help without being pushy. Marty was a great experience and worth the drive. We live 2 minutes from another dealership and have had a few bad experiences. Other dealerships put prices online with several rebates that most people don't qualify for to make the price invalid for the majority of their customers just to get you on the lot. Chrysler of Culpeper gave us excellent customer service and a happy car buying experience without the games. We couldn't be happier! More
by Mamadiv
Employees Worked With
Wade Schick
June 22, 2015
First Time Car Buyer As a first time car buyer I had been in and out of multiple car dealerships. Chrysler of Culpeper made the whole car buying process so easy! It was li As a first time car buyer I had been in and out of multiple car dealerships. Chrysler of Culpeper made the whole car buying process so easy! It was like a breath of fresh air! Everyone I talked to was so nice and friendly. Couldn't ask for a better first car buying experience! 5 stars! More
by dnunberg95
Employees Worked With
Thurston Carpenter, Danny Wright
June 09, 2015
The Dealership overall was an great experience Marty Williams and Danny Wright are great! Very courteous,knowledgeable, and extremely patient Dealing with this dealership and these gentleman was we Marty Williams and Danny Wright are great! Very courteous,knowledgeable, and extremely patient Dealing with this dealership and these gentleman was well worth it.Thanks!. More
by john22408
Employees Worked With
Danny Wright
June 05, 2015
Everything they promised was spot on The salesman I dealt with was knowledgeable and thorough. He was a pleasure to deal with, a totally happy experience . I would buy from them again, mo The salesman I dealt with was knowledgeable and thorough. He was a pleasure to deal with, a totally happy experience . I would buy from them again, most definitely. More
by Kaismo
Employees Worked With
Lewis Pepples, Thurston Carpenter
May 16, 2015
Awesome Experience Great Experience. We knew we wanted a Jeep Rubicon Unlimited, but as many know, dealing with a car dealership can be a horrible experience. Well NOT a Great Experience. We knew we wanted a Jeep Rubicon Unlimited, but as many know, dealing with a car dealership can be a horrible experience. Well NOT at Chrysler of Culpeper. Thurston was a great salesperson to work with, and he found exactly what we were looking for. At first we thought it wasn't going to happen, but Thurston did not give up and finally he found exactly the color, options, etc., everything we wanted in the Jeep. They had a driver go up to pick up the vehicle and by the afternoon we were driving home in our new Jeep Rubicon. We absolutely love it. Danny Wright was also great to work with when it came to financing the vehicle. Once again, the perceived image of the "finance" departments in car dealerships is you would rather go have your teeth extracted. BUT once again, we were blown away. Danny made our experience very easy and totally painless. More
by JeepRubicon
Employees Worked With
Lewis Pepples, Thurston Carpenter, Martha Lewis, Danny Wright
