Chrysler of Culpeper

Dishonest employees and owners If anyone is thinking of purchasing a vehicle from these people please think twice very dishonest tell u one thing the day u buy and after that they d If anyone is thinking of purchasing a vehicle from these people please think twice very dishonest tell u one thing the day u buy and after that they don't know who said what. The owners aren't any better. So before u buy from them go across the street or to another Chrysler dealer. I have never been treated so bad before.RUN DONT STOP THERE More

Very unsatisfied ex-customer I came in to Chrysler of Culpeper about 2 months ago looking for a car and I was super excited to start a new journey with this company. My first impr I came in to Chrysler of Culpeper about 2 months ago looking for a car and I was super excited to start a new journey with this company. My first impressions were that everyone was very professional and legitimate, and may I include nice and happy to work with me. So I showed one of the salesmen the car that I was interested in, and told him what I could afford (my price range). The salesman was very willing to work with me, even cutting a few corners to get it to the price that I could afford. They allowed me to even take the car home to test it out, which I thought was brilliant. This is where it goes down hill: once the salesman told me that he could get us into the car for around $260/mo with a co-signer, I was very pleased. However, once I talked to the loan officer (Danny) he told me that my payments would actually be a whopping $400/mo, but he could lower it to $348/mo. Since that was more than what I could afford at the time. The next day I came back and apologized for wasting their time, but I did not want to accept their offer. They directed me to the manager (Mike Russel), because obviously they did not want that car back in the lot. He, as well as Danny, seemed very frustrated (which I totally understood) and ultimately took me down the guilt trip saying "Man you wasted everyone's time, that's why everyone is upset right now." He and Danny was upset because I did not bring my co-signer to the dealership when my intentions were solely to return the car. Basically what was going on at this point was That he began pressuring me into keeping the car for at least 20-25 minutes. I kept telling him that the price was unreasonable, so he agreed to letting me have the car for $290/mo. By this time I was already tired and ready to head home which was give or take an hour away. So he gave me another temporary slip to drive the car so that I could come back with my co-signer. Unfortunately my co-signer wasn't available that next day, so I called and explained that to the loan officer and he basically called me a liar, even though I spoke to the manager and he understood completely. By this point I'm catching on to the cruelty that I was receiving from the loan officer (Danny). I am well aware that loan officers get payed off of selling products like extended warranty and gap insurance. However, I had clearly told them that I did not want neither one because I wanted to lower my payments to something reasonable. Oh, not to mention, once I asked him to take those products off, Danny was very rude not wanting to talk to me that day, telling another associate that after taking those two products off, that I would be paying $305/mo. Obviously this company doesn't know the true meaning of business ethics, because apparently the manager did not consult with the loan officer about my new payment arrangements when I told him what the manager told me. So everything was moving along like it was supposed to with me enjoying my new ride and contract signed. Two weeks after the contract was signed, I get a call from the manager telling me that I need to come back in to sign a whole new contract. At this point I am getting frustrated! It seemed as though the more I called and asked questions as to why this was happening to me, the more I got ignored and yelled at. When my girlfriend talked to the manager, he was very irate with her saying things like "I will come get the the car myself!" So the next day that I was available, I drove to Culpeper to resign the contract. I thought everything was finally settled and I would be able to go on with life. Unfortunately that wasn't the case. Today I received a call from Mike Russell saying that I had to either turn the car in or give them a check for $12,000 (which was the price of the car). I did not understand why these men were harassing me. I kept asking why do I need to turn in the car, and he I finally got an answer. The manager told me that the bank did not approve me because I had moved to another location and I failed the interview. Which I didn't understand because I never had an interview with the bank. Since I wasn't getting the full story, I called Flagship bank to get some answers. I asked them why wasn't I approved the second time, the bank said that they never got a second contract from the dealership. I called the manager back and told them what the bank told me and he bluntly said "it doesn't matter what the bank says." He told me if I don't bring the car back by tonight or tomorrow that he would report the car stolen. I explained to him that I work from 4a-5p everyday and that I would not be able to turn it in until Saturday when I'm off. I am currently looking for a lawyer on this matter. I have text messages between the manager and I, both contracts, and two witnesses to everything, names, numbers, dates, and times.This company needs to go down for their poor business ethics. Sorry this message was so long, but I wanted to lay the facts out on the table while I still have time. More

Sadly disappointed. This review is written on Mr. Schick in hopes he will see these concerns, however the purchase did not involve him directly. - Two years ago I had a g This review is written on Mr. Schick in hopes he will see these concerns, however the purchase did not involve him directly. - Two years ago I had a great experience purchasing two vehicles at Chrysler of Culpeper. I had such a great customer service experience I have recommended Chrysler of Culpeper numerous times over the past two years to friend and family. Last week my parents told me they wanted to purchase a Town and Country van like the one I owned; I told them about my experience in Culpeper and recommended they go there. They considered it but told me they had already called Chrysler in Warrenton and had plans to go there on Labor day. I told them again about the easy no hassle experience I had in Culpeper and stressed that they really should give it a try before going to Warrenton. They decided to go to Culpeper and ended up purchasing a used 2015 Town and Country Van on Labor day. Unfortunately right after the purchase there were some issues - when walking out of the dealership to the new vehicle my father was told he only had one key to the new van - he was surprised to learn this and asked about another key, then he was told he would have to purchase one for $160. He was understandably upset, he had just signed away over $20,000 dollars for the van and then was presented with a "hidden" cost that in the big picture should have been covered or included in the van cost by the dealership or at the very least disclosed prior to buying. When I went over to my father's house to show him how to use some of the van features I noticed he did not have GPS/Mapping; I asked him why not and he had no idea. After talking with the sales manager I came to learn that this is 'not standard' and it would be another charge to have this "upgrade" added - this is yet another "hidden" cost that either should have been disclosed or INCLUDED in the van cost. I can not accurately express to you how absolutely disappointing it is to have recommended my parents purchase from you and then have them come away with an overall poor experience. Purchasing a vehicle is a significant financial investment - as such it should be a transparent experience. It should not involve hiding or covering over facts about the vehicle especially since it is used - and the dealership should take every opportunity to show CONSIDERATION for their customers' potential needs or preferences. ALSO, when a customer expresses concern or disappointment then I would hope that the dealership would make every effort to correct the issues and turn the experience to a POSITIVE note - because it is not about selling a car - because cars can be purchased nearly anywhere - it is about the OVERALL win / win experience - the dealership makes a sale and provides the customer with a great experience - the customer gets their desired product and the dealership receives FREE positive advertisement via word of mouth - which comes back to the dealership ten-fold. Remember the negativity may not come back to you - but neither will your customer! More