Chrysler of Culpeper

Great I was very pleased with Thurston as always and F&I was excellent also. I will recommend Chrysler of Culpeper and Thurston Carpenter as Sales. I was very pleased with Thurston as always and F&I was excellent also. I will recommend Chrysler of Culpeper and Thurston Carpenter as Sales. More

Should have never taken my Jeep in for service. I really hate leaving a bad review, but my email asked me to. I loved my Jeep until I took it in for service and recalls. It's not been the same. I really hate leaving a bad review, but my email asked me to. I loved my Jeep until I took it in for service and recalls. It's not been the same. The transmission now slips, my liftgate fails to life quite often. Both things supposedly corrected on recalls. I wasn't having any problems before taking it in for service and regret it terribly as I must keep this vehicle for a long time. I called about the problem right away and was given some strange explanation about the 'slipping' and that it was normal in the newer vehicles, yet friends have the same vehicle & don't have a problem. After learning from mechanics that makes no sense at all, I called my salesman to get his thoughts before my daughter purchased a Jeep also and given the same lame excuse. Live and learn (and pay bigtime:( Never again!! Unless I have a problem no recall corrections for me. The service techs were very accommodating and kind but that doesn't help my Jeep run any better. More

Horrible Service I visited this dealership with hopes of purchasing another new vehicle. I stopped by on March 31st, and after completing the application and finally d I visited this dealership with hopes of purchasing another new vehicle. I stopped by on March 31st, and after completing the application and finally deciding on the right vehicle, I was told to come back on Monday and we'd finish the deal because the banks had already closed. I called that Monday was informed that my salesman wasn't there that day. I called the next day, and was informed that my salesman was no longer there. Since March 31st, 2018, I have contacted this dealership at lease 10 x's to find out what which lender had the best deal. I've been told the new salesman is either with another customer, at lunch, not available at the moment, off but will be in later and still no return phone call. I've never been to a dealership that treats it's clients like this. The sad part of it all, is that I was referred to this dealership by my parents whom BOTH have just purchased vehicles from Chrysler or Culpeper. It's unfortunate that we couldn't do business and keep Chrysler running thru the family blood. More

Todd Fullmer & Team Schick My wife and I haven't bought a new vehicle since 2003. Like most we HATE the car buying process. Todd was my appointed Sales Agent. Zero pressure. My wife and I haven't bought a new vehicle since 2003. Like most we HATE the car buying process. Todd was my appointed Sales Agent. Zero pressure. If he didn't know the answer or wasn't sure he didn't sugar coat it......he looked into it. We had been hammered with medical bills and lingering miscellaneous debt from our children's health issues. Team Schick searched and provided a variety of options to get us into a brand new Jeep Cherokee. Thanks a MILLION TEAM SCHICK!!! More

BUYER BEWARE Let me start by saying that I am a very informed consumer and have bought 7 new cars in the past 7 years so I understand how internet pricing works. Let me start by saying that I am a very informed consumer and have bought 7 new cars in the past 7 years so I understand how internet pricing works. I can read the 'fine print' to see what isn't included and in this case that would be $1095 for destination charge and $589 for dealer fee. I also understand how rebates work and I happen to live in TX where we are currently getting $4000 rebate vs $2000 rebate in VA. Their lack of effort to earn my business was disappointing and their quote on my price inquiry came back much higher than expected. This was from poor advertising tactics and failing to include necessary info in the 'fine print'. But, the fact that they adjusted (removed) $2000 off of their advertised price, in their favor - just seems shady! This results in them getting an additional $2000 in rebates but not forwarding this to me, the consumer. Hey Culpeper... I get your advertising blunder and I can accept that one but when you have an advertised price you should honor it!!! Buyer beware... my suggestion is to shop elsewhere because they simply don't care... when I contacted the "management" team - no one made any attempts to contact me to discuss this issue. More

Great help with getting a car Wanted to say thank you to Thurston and Eddie for the great help in getting our second car from this dealership. Great people and great customer servi Wanted to say thank you to Thurston and Eddie for the great help in getting our second car from this dealership. Great people and great customer service. Would recommend this dealership to my friends. More

Great dealings AFTER sale I bought my Cherokee through Sam in January 2017. I've been back to the dealership a number of times for service and to check on the installation of I bought my Cherokee through Sam in January 2017. I've been back to the dealership a number of times for service and to check on the installation of accessories. Each time I come in I see Sam and he remembers me. He smiles, shakes my hand, exchanges pleasantries and is sincere. He REALLY cares. It's not all "sell cars" with him. He builds confidence so WHEN I do think of buying a car, I will go to MY FRIEND, Sam. Michael Lempke More

Blessing Thurston Carpenter was the best salesman ever. He work hard in trying to help me get a car and after sitting in his office for 3 hours, Mr. Carpenter Thurston Carpenter was the best salesman ever. He work hard in trying to help me get a car and after sitting in his office for 3 hours, Mr. Carpenter pulled up with a 2017 Dodge Journey. Thank you again!!! More

Outstanding Salesman - Thurston Carpenter Thurston Carpenter was an excellent salesman who would go an extra mile for his customers. We were searching for a while for the right vehicles for my Thurston Carpenter was an excellent salesman who would go an extra mile for his customers. We were searching for a while for the right vehicles for myself and my wife and with his help we found those vehicles at Culpeper of Culpeper. More

Big money paid - problem NOT fixed! After almost a week in the shop, my wife's Journey still has shimmy problems when brakes are applied. When you are without the use of your vehicle fo After almost a week in the shop, my wife's Journey still has shimmy problems when brakes are applied. When you are without the use of your vehicle for this time, and have paid a considerable amount for "repairs", a reasonable person would expect the problem to be solved. Not so with this operation. As far as I am concerned, Thurston Carpenter in sales is the only part of this operation that is worth bothering with. So, if you want a new Fiat-Chrysler product, see Thurston, then plan to take it elsewhere when it needs service. More