Chrysler World - Service Center

Went above and beyond! They solved a very difficult electrical problem and then fixed it at no cost even though our warranty was no longer in effect. Very happy with them. They solved a very difficult electrical problem and then fixed it at no cost even though our warranty was no longer in effect. Very happy with them. More

Horrible customer service! I would like to give zero stars but that isn't an option. I will never buy another vehicle from Chrysler World. When we initially bought our Jeep we h I would like to give zero stars but that isn't an option. I will never buy another vehicle from Chrysler World. When we initially bought our Jeep we had a good experience with the sales person. However once I started having issues with my vehicle my impression of this dealer has significantly dropped. I have a 2014 Jeep that is known for rough shifting and this was actually a buy back for this problem but I was told this was fixed. Well it wasnt. I started having the same issues. Brought it in several times to basically be told they couldn't get it to do what I said it was doing. Almost 3 years and multiple appointments to try to get this resolved but nothing was ever fixed. I finally started getting some answers when I took it to Gandrud. No questions asked Gandrud started the Chrysler protocol for the common transmission issue and today I am getting my transmission replaced through them. But the dealer that I bought it from gave me the run around for 3 years. The biggest problem I have with this is that Chrysler knows there was an issue and put a protocol in place to rectify the issue yet Chrysler World never followed this protocol to get the issue resolved. What horrible customer service! More

DO NOT BUY FROM THEM! Under no circumstance should you ever do business with Chrysler World! I would rate them zero stars, 1 star is far too generous. I purchased a Jee Under no circumstance should you ever do business with Chrysler World! I would rate them zero stars, 1 star is far too generous. I purchased a Jeep Grand Cherokee from them September 2016. It has been repaired 6 times in the last year under a 12 month warranty given to me by the manufacturer. I have lost almost a month of usage throughout the repairs. They keep making money off of repairs while I keep losing money and time. I have had repeat issues (all different variations) and they will not stand by their product or their promise. During the last repair, I was given the vehicle back with a new issue that wasn't there when they repaired it last week. My vehicle, at this point, is unsafe and not operable. I was told by sales associate, Josh Depetro (the guy I worked with originally and made money off of my purchase), that it's the customer responsibility to deal with issues and my issue is above his pay grade and not his responsiblity. I was then sent to sales manager, Ron Klug, who seemed to care and said he'll diagnose my issues and then work on the cost and see how the costs are split up. Then, my service advisor called me, he had no knowledge of this conversation and when he asked Mr. Klug about it, he back peddled and said there is nothing more they're willing to do. My service advisor then spoke to Terrell Henkle, the GM and partner, and the said they would cover the $115.00 diagnostic cost and that's all they're willing to do. I will never do business with them again and I STRONGLY urge you to reconsider if you are looking at buying from them. Any cost savings they provide to you up front won't make up for the money you'll lose in the end. More

Call Back I brought my vehicle in for a call back of a heater switch. I was greeted with enthusiasm and my concerns and questions were dealt with in a courteou I brought my vehicle in for a call back of a heater switch. I was greeted with enthusiasm and my concerns and questions were dealt with in a courteous, timely and satisfactory manner. More