Chrysler World - Service Center

The issue was not fully resolved but I do understand the difficulty of the symptoms difficulty of the symptoms More

had a fluid leak. They found the problem and fixed it faster than i expected. They found the problem and fixed it faster than i expected. More

Unfortunately I was another victim of a deer collision. Fortunately, I was able to drive the car to Chrysler World. Maryann Steven’s superb customer service was so appreciated, she gave me a loaner car, to Fortunately, I was able to drive the car to Chrysler World. Maryann Steven’s superb customer service was so appreciated, she gave me a loaner car, took down needed information and I was on my way. Thank you Maryann and the technicians that did such an awesome job on my Jeep. More

I have been in and out of the Jeep dealerships trying to get the problems fixed with this Jeep from week one and after many visits and replacement parts it is still not fixed to say this truck is a Lemon 🍋 get the problems fixed with this Jeep from week one and after many visits and replacement parts it is still not fixed to say this truck is a Lemon 🍋 is a fact. More

The service department had poor communication and did not listen to the concerns that I knew were issues on the vehicle. Additionally, though no way to prove it, after I received repairs and an oil change, m listen to the concerns that I knew were issues on the vehicle. Additionally, though no way to prove it, after I received repairs and an oil change, my vehicle was returned with numerous scratches on the rear bumper. Then, roughly 10 days after I received repairs and oil change, my car began overheating. I brought it to a different shop and found oil had been mixed in with my coolant. I would appreciate someone reaching out to help solve this problem. More

I paid for the extended bumper-to-bumper warranty, and it's been more challenging to use it than I expected. Everything you expect to get covered DOES get covered...eventually....but it's always multiple it's been more challenging to use it than I expected. Everything you expect to get covered DOES get covered...eventually....but it's always multiple trips to the dealer for that. This last issue, which was some faulty wiring to the rear license plate light, took two trips. When I called them, I told them that my normal mechanic was willing to do that, but since it's warranted, I think Jeep should do it. They have my VIN as I purchased everything through them. On the first trip to CW, I was able to get a new key fob (which was part of the reason why I went there in addition to the wiring), but that too was multiple phone calls and trips to get that done. The tipping point for me was that the person that I was talking to about streamlining the process was short with me and talked over me. Once she started to listen, it was better. Nothing more frustrating than someone talking over you like you don't matter. Bottom line, the stuff is fixed correctly. It was more of a challenging experience than it should have been. I have used NO WHERE near the cost of the bumper to bumper, yet. The Jeep works fine and is 8 years old. More

Chrysler World Service Department has always provided outstanding service. This last appointment was no different. They are always ready for the appointment and staff professional and courteous. I espec outstanding service. This last appointment was no different. They are always ready for the appointment and staff professional and courteous. I especially appreciated Alex working through the warranty issue for me. More

I use the overnight drop off option. The service is excellent and communication is even better. The service is excellent and communication is even better. More

The service department , Lindsay , and entire service staff is top notch. Always has our best interest in mind staff is top notch. Always has our best interest in mind More

Courteous friendly kept me informed as to what was going on with my vehicle in a timely manner on with my vehicle in a timely manner More