Chrysler Jeep Dodge Ram 24

Worst experience ever. If you value your time and sanity, stay far away from this dealership. I first showed up there on Jan. 11th to look at a 2021 Cherokee Trailhawk that If you value your time and sanity, stay far away from this dealership. I first showed up there on Jan. 11th to look at a 2021 Cherokee Trailhawk that I saw on their website. Vehicle was clean and seemed like a decent deal so I agreed to take a test drive. Out on the highway we go and the car has a severe driveline vibration at highway speed. The salesman, Benjamin Mains, tells me he will have it looked at by the service department to see what's up, so we head back. They take a look at my trade, a 2015 Cherokee and we start to crunch some numbers until we get to and agreeable deal and i tell him to let me know when it gets fixed. Ben tells me I should put a deposit on this because it will sell fast, so I give him a 500.00 deposit. He calls me on Tuesday Jan. 14th and tells me its all set, I can head back up and drive it, but to keep in mind that "all 4WD vehicles shake on the highway." What?? ( I live 40 miles away). So i get there, we head out and nothing has changed, still has a severe vibration. He tells me they balanced the tires, but doesn't think the service department ever drove it. I told him I would come back on Monday the 27th and to let me know if its done by then. Jan. 23rd, Ben tells me that its good to go, said "they balanced the tires wrong the first time, so they did it again." doesn't sound right so I asked if service drove the car, he said they did. Monday the 27th, I'm halfway to the dealer to check it out and Ben calls me and says "Sorry, we sold it" How is that possible since I have a deposit? First he tells me he was told on Saturday that my deposit was only good for 2 weeks. He never called me. Then he tells me that it was sold on Sunday (while the dealership was closed) and he didn't know about it. So apparently here's what happened. They either didn't want to fix it, or couldn't figure out how, so they waited until somebody came along that test drove it around the block and not on the highway, and never disclosed the defective driveline. I've talked with Jeep customer care and this is definitely warranty fraud. They've been given the VIN and a case opened up so when that vehicle comes back in for a warranty repair for vibration, it will be denied. Also, beware when they tell you that the price is only good if you finance through them. Customer care verified that this is illegal. Don't waste your time here, go somewhere else, but if you do decide to go there for a vehicle even after hearing this, don't let them talk you just a quick trip around the block for a test drive. More

Hi All - Just thought I’d share my 10 years’ experience with the service department at Chrysler Jeep Dodge Ram 24 in Brockton. I’ve been having my car serviced there for as long as I’ve owned my car and with the service department at Chrysler Jeep Dodge Ram 24 in Brockton. I’ve been having my car serviced there for as long as I’ve owned my car and the service has always been honest, fair, respectful and reliable. I have never had to go back after getting my car serviced. They do it right the first time, every time. They service any and all vehicle makes and models. Just giving them the recognition they deserve. Finding a service center you can trust is rare. That’s why I’m sharing my experience with all of you! More

i needed a tail light replaced in my 2021 ram 1500 and was told there would be a little wait at Chrysler Dodge Jeep Ram 24. After a hour and a half it was ready and the charge was $ 176.13. when i quest was told there would be a little wait at Chrysler Dodge Jeep Ram 24. After a hour and a half it was ready and the charge was $ 176.13. when i question the service dept . i was told it took 1/2 hour the bulb was $47.39 a clip was $ 7.10 and labor was $109.98 and $8.25 hazardous waste charge. i called Good Brothers Dodge in Weymouth and checked the prices. lamp $24.00 clip 5.45 arbor probably $ 50.00 max and they never heard of a waste charge on a lamp. Three calls to Chrysler Dodge JEEP Ram24 and three promises to look into it and call me back and over a 1 week period and i never received a return call and could never reach the service person that was to call me back.. I would be very very careful about using this dealer. More

Today I called this dealership at 9am spoke with a woman named Tracy. I inquired about two trucks that the dealers website said were available. She said they were, and I made an appointment to view them at named Tracy. I inquired about two trucks that the dealers website said were available. She said they were, and I made an appointment to view them at noon that day. I got in my car got the title and my check book with every intention of purchasing the truck when I got there. At 11pm I called to let her know I was on my way and to make sure both trucks were still available. She confirmed they were . I drove the one hour to the dealership to find out that magically the truck had been sold within the hour and hat I had left my house and called and when I arrived. Of course they had plenty of other trucks to show me. Bait and switch nonsense. Would never do business there . I’m a firefighter I don’t have a lot of free time. I wasted my day off driving to a business with zero integrity, or worth. Wouldn’t trust them if they lied to me they will lie to you. More

John in service got my truck in and got it taken care of extremely quickly and professionally was able to work with my schedule to get my truck fixed and back on the road if you need repairs go see John extremely quickly and professionally was able to work with my schedule to get my truck fixed and back on the road if you need repairs go see John More

Thank you Laura Spinola for going above and beyond providing the best customer service at my recent service visit. It was great to experience your friendly, helpful way of communicating with the custo providing the best customer service at my recent service visit. It was great to experience your friendly, helpful way of communicating with the customer. More

Alex Ortiz was phenomenal. He was very professional has great product knowledge and sold me car after listening to my needs highly recommend! He was very professional has great product knowledge and sold me car after listening to my needs highly recommend! More

Thank you Laura Spinola for an outstanding service. Laura goes extra mile to make sure the customer is happy. She is the best!. Please keep Laura there, you just cannot effort loosing a such great empl Laura goes extra mile to make sure the customer is happy. She is the best!. Please keep Laura there, you just cannot effort loosing a such great employee like her. She does understand the customers needs and always make sure the job is done right. I would give 10 starts or more! More

BE VERY CAREFUL WITH THIS PLACE! ! I went in on the 5th, they hit my credit multiple times making promises they couldn’t do. And then almost a week later they hit my credit again 3 t ! I went in on the 5th, they hit my credit multiple times making promises they couldn’t do. And then almost a week later they hit my credit again 3 times and I now have to dispute it. Joe the finance guy and Andy the salesman. I don’t know how is responsible for it but those are who I worked with. DO NOT GO HERE. I promise you’ll regret it. More

Thank you Ed McCarthy, manager Nick and financial business manager Gary for a pleasant experience business manager Gary for a pleasant experience More