Chrysler Dodge Jeep of Paramus - Service Center

Excellent Service. Staff was courteous and friendly..Technician was ready to answer any questions I had. An overall great experience and would come here for all Service. Staff was courteous and friendly..Technician was ready to answer any questions I had. An overall great experience and would come here for all my car needs. More

Too long wait for oil change I have had service on my jeep since I purchased it in 2016. Each time I go they “talk me into” so many mile check up in addition to oil change. I alwa I have had service on my jeep since I purchased it in 2016. Each time I go they “talk me into” so many mile check up in addition to oil change. I always do as recommended but it costs hundreds of dollars. Each time my wait in at least two hours. Once it was FOUR HOURS! And if I didn’t say something I would have sat there longer. This time I just wanted an oil change and to check a tire. I declined other service. Not only was I half hour earlier than my appointment but was told it would be 90 minutes tops. Two hours later still waiting. Car was not ready for almost another hour. I had to make a fuss with the service manager. Will not take it there again More

Respectful Michael was really helpful and nice. Explained to me everything. Understood what was wrong with the car. The vehicle was fixed in a short time. Michael was really helpful and nice. Explained to me everything. Understood what was wrong with the car. The vehicle was fixed in a short time. More

Recall When I called the service center and got an appointment very quickly. Service was prompt and efficient and service associate was very informative an When I called the service center and got an appointment very quickly. Service was prompt and efficient and service associate was very informative and friendly. More

If I could give this review 0 starts I would I dropped my vehicle off to get a tire replaced due to a LARGE split on the side wall. Apparently they didn't see this as something that can be covere I dropped my vehicle off to get a tire replaced due to a LARGE split on the side wall. Apparently they didn't see this as something that can be covered under warranty when any person in their right mind can see this is completely UNSAFE. I was told I needed a front alignment which I agreed needed to be done. I go that evening to pick up the car to find out they DID NOT replace the tire. After having the service manager look at it he agreed they would take it back and replace the tire the next day. So now i'm on day number 2 with NO vehicle. Dodge no longer has loaner cars but you can rent a car for $40 a day. Day 2 after calling 3 times only to be hung up on twice I was told my car is ready. So, I leave work and get an Uber pick up my car. I wait for over 20 minutes for my car only to find out the valet didn't know he was told to bring my car up even after I heard the service guy tell him the number of the car to get. Finally after getting my car back I look at the replaced tire and do not see the split only to drive back to work and see they REPLACED THE WRONG TIRE! It is not rocket science and the tire that needed to be replaced was clearly written on the service ticket. I call and the service manager tells me I need to bring the car back and I can pay for a loaner car. HA HA HA Absolutely NOT! Needless to say they replaced the tire as soon as I walked in then acted like they were doing me a favor. I asked for a discount or to be reimbursed for the deductible I had to pay on the tire in which they refused because again, they acted like they were doing me a favor. I WILL NEVER buy a DODGE vehicle again and will go to any other dealer but PARAMUS. More