Chrysler Dodge Jeep of Paramus - Service Center

Scammed me out of $750 I usually don't write bad reviews but this was so egregious that I have to. I dropped off my Chrysler to this dealership to diagnose and repair interm I usually don't write bad reviews but this was so egregious that I have to. I dropped off my Chrysler to this dealership to diagnose and repair intermittent stalling of my engine. I was told by Daniel, my service adviser that they had "replicated" my issue and found the cause to be my brand new alternator. I had my doubts but I was assured by Daniel that this would fix my issue. I paid the $750 for the repair and less than a week later driving on the bridge my car stalled out AGAIN in the same exact manner it did before! I brought my vehicle back and upon questioning learned that they NEVER ACTUALLY REPLICATED MY ISSUE THE FIRST TIME. How can you diagnose and repair an issue you haven't even verified/seen? They took a guess based on a odb code that could have several different causes and did not take the time to actually prove it out. Absolute negligence! The alternator they removed has proved to still be good and after 3 more days of them trying to figure it out I asked for them to simply give me partial/full refund and throw it back in and they refused. They wouldn't even give me loaner during the extended period of time they had my car due to their mistake. If you value your safety and hard earned money stay FAR AWAY from Chrysler Dodge Jeep of Paramus! They are the most unprofessional, manipulative and negligent dealership I have ever had the displeasure of working with. More

All service was performed as agreed and more All service was performed as agreed and even a defect found and fixed under the warranty. All in timely manner. Was pleased to get a loaner. All service was performed as agreed and even a defect found and fixed under the warranty. All in timely manner. Was pleased to get a loaner. More

Service is ridiculous Service allegedly fixed my Challenger under warranty, then the car broke down again (with less than 10K miles on it, under a year old). When I brought Service allegedly fixed my Challenger under warranty, then the car broke down again (with less than 10K miles on it, under a year old). When I brought it back they insisted that I ran something over that damaged the car and wanted over $2K to fix it. After submitting an insurance claim and having it repaired at another Dodge dealership, the car still runs out of gas! Lemon law is made because of garbage cars like this and even slimier dealerships... More

The best place to buy and service your Chrysler Jeep dodge or ram. Whether it’s their paramus or englewood cliffs location. You just can’t beat them when it come to professionalism price and knowledge dodge or ram. Whether it’s their paramus or englewood cliffs location. You just can’t beat them when it come to professionalism price and knowledge. Wouldn’t go anywhere else. More

Great service, car was fixed quickly and job was done right. Great service and communication from service Alex Vargas. Will use service again for sure! right. Great service and communication from service Alex Vargas. Will use service again for sure! More

Ralph is the MAN I bought my 2008 Dodge Ram 1500 from this dealership and since the first Oil change I’ve been dealing with Ralph. He is a stand up guy in my eyes ,if I bought my 2008 Dodge Ram 1500 from this dealership and since the first Oil change I’ve been dealing with Ralph. He is a stand up guy in my eyes ,if I was going in for a oil change or a recall he would explain things in detail. Ralph is an asset to Paramus Dodge! Thanks for all your help Buddy. More

Great Service Being from out of state, my car was fixed the same day it was towed to this dealer. I appreciated the quick response in having my car taken care of Being from out of state, my car was fixed the same day it was towed to this dealer. I appreciated the quick response in having my car taken care of immediately. I was called promptly when the car was back in service late that afternoon. The next day, Ralph called me earning morning to say car was ready. I feel that they went out of their way to repair my car because of my out of state situation. More

Regular customer I highly recommend the service department. I have been a customer for years and have had only great experiences with Ralph Russo and Steve who used I highly recommend the service department. I have been a customer for years and have had only great experiences with Ralph Russo and Steve who used to be the Service Mgr. More

Excellent service department. Ralph is great! We have had Jeeps for many years. Ralph has gone above and beyond with keeping us apprised of what is happening with our vehicles. Always courteous. G We have had Jeeps for many years. Ralph has gone above and beyond with keeping us apprised of what is happening with our vehicles. Always courteous. Great customer service. More