Chrysler Dodge Jeep of Paramus - Service Center

A big shoutout for Ralph Russo at Jeep in Paramus, he was extremely helpful, efficient, friendly, supportive and really made my day helping me get our Jeep Compass from Carvana fixed...I was so happy to meet extremely helpful, efficient, friendly, supportive and really made my day helping me get our Jeep Compass from Carvana fixed...I was so happy to meet such a wonderful professional who went above and bejond to help me. Thank you Ralph!!!! You are the best. Michael More

Was in NJ for visit when my car broke down and was repaired for over 2k only to break down again, just a month later with the same issues. Took the car in first thing on a Monday morning, without eve repaired for over 2k only to break down again, just a month later with the same issues. Took the car in first thing on a Monday morning, without even bothering to run a quick test, I was sent away. I then was on my way back home only to get stuck on a highway in Newark barely making it to the emergency lane, all while having my little child in the backseat. After two hours of waiting to get it towed I was back at this place and was met with attitude from the staff at repairs, claiming they’re doing their job right and it has to be something else that is wrong this time around ( a month after the first repair) I had to rent a car for the week to be able to make it back home safely and to get to work. Came weekend, I was on the way back to pick my car up. Another couple of hundreds put into a repair for the same issues that happened twice so far. Not even a week later, the car won’t start at all and I am met by the very same issues. Called in, asked to get a contact email (at least) to reach the owner as I’ve already spent nearly $3000 and his employees make excuses for their crappy service, the person I’ve spoke to said they only have the name and never even met the guy in person!!! Just wow! Being that I live out of state I had the car towed to the nearest dealer where it is still being repaired. When bringing it in, I was told that the repair staff of dodge Paramus had replaced parts that were not needed to be replaced, for no reason. This will be the last time I own a Dodge, let alone seek service at this location; my formal complaint is already on its way to the corporate office. More

Terrible Terrible don't take your car for service. I went there for an oil change with coupon sent to me. They don't honor it. Wanted to charge me $1,300 for an 30,000 mile check up which includes the oil ch there for an oil change with coupon sent to me. They don't honor it. Wanted to charge me $1,300 for an 30,000 mile check up which includes the oil change, tire rotation and changing 2 filters and grease the doors, when I said what about the $29.95 oil change coupon they sent me he said it's only for older cars. Needless to say I left. They called me when I got home which is a half hour away and then wanted to honor the coupon but telling me it would Be an extra $15 for synthetic oil. Mind you none of the coupon states anything about older cars or synthetic oil. This is the second time and will be the last time I visit this dealership for service. They try to rip people off. More

Service is a Rip Off The Service department is where they make the money. Its one thing on the phone and one thing when you are there in the shop. Very vague. I was coerce The Service department is where they make the money. Its one thing on the phone and one thing when you are there in the shop. Very vague. I was coerced into doing a service I didn't ask for and ended up paying over $300 after a $150 discount for a routine oil change. I did write a review online but have not got a call back to explain. I give it a Fair review and not a Poor review, because the Sales people were good. Professional. But a big Zero for the service. I was told something on the phone and a different story while I was there. Of course, they have to make the money from the customer. Also, after paying this ridiculous amount, they forgot to reset the system. My oil life still shows 35%. I don't have a choice but to go back and waste more time to get this thing reset. More

I guess I start from the appointment setting which went somewhat OK for a script. But wouldn't answer my questions as to a vehicle for me to leave it in after dropping my car off at an hour before they clo somewhat OK for a script. But wouldn't answer my questions as to a vehicle for me to leave it in after dropping my car off at an hour before they close; for service the next day. She said I would not be stranded though, you have to talk to your service advisor was her only reply multiple times. So I go I believing her and their dealership and I show up for my appointment at 5:10 PM to get written up, drop the vehicle off and leave in a vehicle. Naturally that doesn't happen, I pull up to the rolling door which did not go up. I put my car in park I walk to the door and peek my head in and there's a kid on his cell phone with his feet up on the desk eventually looks up and says can I help you? I said do I need to pull through the door or does it go up on its own and he replies oh I'll put it up for you. I walk up to the service counter after pulling in and I walk up to Ralph Russo, whom doesn't look up until I'm awkwardly standing in front of him in silence. I then realize that he previously helped me back with my 2005 Chrysler 300C which was a complete fiasco with warrantee fraud; I don't want to go on a tangent here but yes part was not replaced but it was in the box on the parts counter shelf to be sent back for warranty money. That was many many moons ago, back to the task at hand. Ralph looks over the car writes me up and naturally when I ask for a vehicle to go home and it's an issue, the girl left at 5 o'clock. Let's see if maybe we can do something he calls over Tony Zarro*. Tony says no the woman at the appointment center shouldn't saying things like that; implying this isn't the first time. (Basically their trying to get the customer to the counter then they are stranded.) Tony then proceeded to tell me I would have to come back in the morning if I want a vehicle. I told him that's unacceptable I literally asked these questions to make sure I wasn't gonna get stranded at the dealer at nearly 6 PM after fighting through Bergen county traffic now having to do it again both ways. My biggest issue is that this previous Thursday I was upfront with the sales department with Jerry the salesman and Manny from finance purchased my three-year lease vehicle that I just got done leasing. We had A fantastic experience in sales and figured let's give service a shot since the last time I was there it was a great experience. Hence my previous 5 start rating. These people are not he for your best interest and are looking to herd the sheep in to get up sold. (Dealer representatives please don't patronize me with a standard response you want me to call you; you had your shot I was there.) Teterboro here I come for the next few years minimum. My current vehicles: 2007 Dodge Ram 1500 2017 Dodge Durango RT Company vehicles 2018 Dodge Ram 1500 (in the market for another) 2007 Dodge Sprinter (in the market for another) More

Best customer service ever! Easy access to all Best customer service ever! Easy access to all departments Work around my schedule to ensure my oil change was done on time!!!!! Very happy custom Best customer service ever! Easy access to all departments Work around my schedule to ensure my oil change was done on time!!!!! Very happy customer More

Scammed me out of $750 I usually don't write bad reviews but this was so egregious that I have to. I dropped off my Chrysler to this dealership to diagnose and repair interm I usually don't write bad reviews but this was so egregious that I have to. I dropped off my Chrysler to this dealership to diagnose and repair intermittent stalling of my engine. I was told by Daniel, my service adviser that they had "replicated" my issue and found the cause to be my brand new alternator. I had my doubts but I was assured by Daniel that this would fix my issue. I paid the $750 for the repair and less than a week later driving on the bridge my car stalled out AGAIN in the same exact manner it did before! I brought my vehicle back and upon questioning learned that they NEVER ACTUALLY REPLICATED MY ISSUE THE FIRST TIME. How can you diagnose and repair an issue you haven't even verified/seen? They took a guess based on a odb code that could have several different causes and did not take the time to actually prove it out. Absolute negligence! The alternator they removed has proved to still be good and after 3 more days of them trying to figure it out I asked for them to simply give me partial/full refund and throw it back in and they refused. They wouldn't even give me loaner during the extended period of time they had my car due to their mistake. If you value your safety and hard earned money stay FAR AWAY from Chrysler Dodge Jeep of Paramus! They are the most unprofessional, manipulative and negligent dealership I have ever had the displeasure of working with. More

All service was performed as agreed and more All service was performed as agreed and even a defect found and fixed under the warranty. All in timely manner. Was pleased to get a loaner. All service was performed as agreed and even a defect found and fixed under the warranty. All in timely manner. Was pleased to get a loaner. More

Service is ridiculous Service allegedly fixed my Challenger under warranty, then the car broke down again (with less than 10K miles on it, under a year old). When I brought Service allegedly fixed my Challenger under warranty, then the car broke down again (with less than 10K miles on it, under a year old). When I brought it back they insisted that I ran something over that damaged the car and wanted over $2K to fix it. After submitting an insurance claim and having it repaired at another Dodge dealership, the car still runs out of gas! Lemon law is made because of garbage cars like this and even slimier dealerships... More