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Chrysler Dodge Jeep of Paramus - Service Center

Paramus, NJ

1.3
212 Reviews

212 Reviews of Chrysler Dodge Jeep of Paramus - Service Center

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December 31, 2020

AVOID THIS DEALERSHIP!! We know too many people that hate this place so forget about the reviews that are probably coming from the employee's on this site. But my desire was to give local places business & t More

by Mortgageric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eli Ziero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female rep
Jan 02, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Steve Bradt Service Manager 551-244-6471 sbradt@rt4cars.com

Jan 02, 2021 -

Mortgageric responded

Hello Steve, I hope all is well with you and family. Not sure what could possibly be done to rectify this situation you technically did the recall but it doesn't change what happened with the rap and the fact that she wrote sarcastic crap on the receipt to me to read when I got home I can't even begin to imagine if I was a boss half an employee it done that to a customer she wouldn't be on the street in 5 seconds. I don't want anyone to lose their job but it's obvious that she wasn't afraid of doing it and it's also obvious based on the remorse I got when I walked in that I was the topic of conversation apparently since I would not give in to her trying to sell me additional Services. We had issues with your dealership before I always try to believe the best and I assumed it was a small recall so what could go wrong. Can't think of a thing you could do I think you can understand I wouldn't trust bringing my truck back there I'm afraid of what they would do to it without me knowing I wish you all the best I hope you can change that tone in your service department because obviously I bought a Hyundai from your sister deslership across the street and the Jeep is about due to get traded in.. it's her 2nd one & she's going to buy another one but it won't be from your place.. and now there's no way I would trust my Hyundai to a dealership like this. You're probably doing well enough that something like this doesn't matter based on how easy it was for this rep to be so rude and disrespectful to somebody who's out of work and just couldn't afford the prices. Pls tell me what you think you can possibly do to change what happened & regain trust? Im curious.

October 30, 2020

Do not go to this one! Alberto Gomez and Steven Bradt told us they don't care that we were upset. You will end up with issues with your car if u take it here! More

by cekeanya123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Bradt and Alberto Gomez
October 16, 2020

Awesome experience wither dealer from A-Z.Aleksey was Awesome experience wither dealer from A-Z. Aleksey was patient with me. Allowed me all the time I needed. After drake followed up to ensure my satisf More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Andujar, Jesse Lopez, Marilyn Batres, Aleksey Rush
Oct 17, 2020 -

Chrysler Dodge Jeep of Paramus responded

We are very happy to have provided you with such a positive experience! We will be sure to thank our team for you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 03, 2020

A big shoutout for Ralph Russo at Jeep in Paramus, he was extremely helpful, efficient, friendly, supportive and really made my day helping me get our Jeep Compass from Carvana fixed...I was so happy to meet More

by Michael B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Russo
Oct 04, 2020 -

Chrysler Dodge Jeep of Paramus responded

Thank you for the great review, Michael! We will be sure to thank Ralph for providing you with exceptional service. We look forward to working with you again!

August 19, 2020

Was in NJ for visit when my car broke down and was repaired for over 2k only to break down again, just a month later with the same issues. Took the car in first thing on a Monday morning, without eve More

by Don’t even bother going there
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex
Aug 23, 2020 -

Chrysler Dodge Jeep of Paramus responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Steve Bradt Service Manager sbradt@rt4cars.com

April 14, 2020

Terrible Terrible don't take your car for service. I went there for an oil change with coupon sent to me. They don't honor it. Wanted to charge me $1,300 for an 30,000 mile check up which includes the oil ch More

by Jafsteward1
Recommend Dealer
No
Employees Worked With
Service dept. don't the the reps name
Apr 14, 2020 -

Chrysler Dodge Jeep of Paramus responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best, Steve Bradt Service Manager sbradt@rt4cars.com

March 24, 2020

Service is a Rip Off The Service department is where they make the money. Its one thing on the phone and one thing when you are there in the shop. Very vague. I was coerce More

by Mshah
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dont know
Mar 25, 2020 -

Chrysler Dodge Jeep of Paramus responded

Dealer Valued Service Customer, We appreciate you choosing Chrysler, Dodge, Jeep of Paramus. We are sorry to hear your service visit was less than satisfactory. Please keep in mind we always ask you to sign and authorize any repairs before the service work is sent into our shop. Any issues regarding the repair work, we place a 2-year 24000-mile warranty on. Please bring the vehicle back in at your earliest convenience so we can take care of this for you. We are looking to help you during this tough time. Best, Steve Bradt Service Manager sbradt@rt4cars.com

Mar 25, 2020 -

Mshah responded

I wasn't asked. I was told.

March 03, 2020

I guess I start from the appointment setting which went somewhat OK for a script. But wouldn't answer my questions as to a vehicle for me to leave it in after dropping my car off at an hour before they clo More

by Derek Bruno
Recommend Dealer
No
Employees Worked With
Gerry Speziale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Russo & Tony Zarro*, Manny Andujar
Mar 03, 2020 -

Chrysler Dodge Jeep of Paramus responded

Derek, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best, Ashlyn Paul Customer Service Representative Direct Line: (201)546-5665 apaul@rt4cars.com

February 28, 2020

Efficient professional and pleasant Ralph Russo the Service Advisor is always there for me. I depend on his expertise and assistance with maintaining my vehicle. Much appreciated. I a More

by Rheingold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Russo
February 20, 2020

Best customer service ever! Easy access to all Best customer service ever! Easy access to all departments Work around my schedule to ensure my oil change was done on time!!!!! Very happy custom More

by Juldes27
Recommend Dealer
Yes
Employees Worked With
Alex from service department , Manny Andujar, Jesse Lopez, Heather Curcio, Dean Redmond, Marilyn Batres, Leonardo Geldes, Stanley Belice
Feb 21, 2020 -

Chrysler Dodge Jeep of Paramus responded

Hi there, thank you for the kind words! We're glad to hear our team has given you excellent service. We welcome you back anytime!

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