Chrysler Dodge Jeep of Paramus - Service Center

This was my first service appointment at this dealership. My service adviser Robert was very informative, professional and courteous. He answered all my questions and provided excellent customer service. All My service adviser Robert was very informative, professional and courteous. He answered all my questions and provided excellent customer service. All the staff from the first person I met when I drove my car into the facility through the cashier were very pleasant and helpful. The customer lounge was very comfortable and the bathroom very clean. I will continue to service my 2019 Jeep Cherokee at this location even though there are other dealerships closer to my home. Kathleen Fallon More

Do Not Go To This Dealer. Beware. I went to this dealer and ended up paying almost 2200.00 for an alternator and two batteries . The quoted me a price of 1600.00 then the found out my insurance was paying and ended up paying almost 2200.00 for an alternator and two batteries . The quoted me a price of 1600.00 then the found out my insurance was paying 1000.00 then they upped there price but didn’t tell me till I picked it up to 2200.00. Then when I picked up my Jeep it had scratches and grease on the vehicle and still had warning lights lit up on dash. The service manager Alex told me the warning lights will go away on there own.( they never did) and this same person denied that the scratches happened at the dealer even when I showed him picture of the vehicle when it was dropped off. This dealership is a complete rip off. Other customers were also complaining. When you enter the service department you have to wait so the employees can finish on there Facebook pages before they ask you if they can help. Management in this dealership is no where to be found. Didn’t want to write a review, but people beware. 2 batteries and an Alternator 2200.00. That says it all. Same service at other mechanics 850-900.00. This review is to help customers not to scare them. Go to another dealer even if you have a warranty. There short mechanics and rush your vehicle out without finishing. They don’t take responsibility on anything. I wrote a legal letter to Jeep corporate offices. They make there own prices!!! More

Worst service experience ever! Stole $60 in quarters out of my console. Brought Jeep there for an engine issue that was under warranty. They try to argue with you that it might not be covered until they dia of my console. Brought Jeep there for an engine issue that was under warranty. They try to argue with you that it might not be covered until they diagnose it. When I got the car back almost my entire console that was filled with $40 in quarters was empty. 3 months later, check engine light on. My trusted Mechanic read code and replaced a part. Check engine light on again and reading same code. Mechanic told me that Jeep computer needs to read it but it was a purge line and should only be no more than $300-$400 for Jeep to fix it. Bring car to Paramus Jeep. Told service guy about stolen quarters. This time I took a video and pictures of my full console of quarters as I was dropping it off. 6 hours later I still hadn’t received a diagnostics call. I went in and asked and he tells me exactly what my mechanic said but the charge is $1200! I decline service but have to pay $340 in diagnostics. When I get in the Jeep, about $30 more in quarters are missing again. I show him. He calls another guy there and they start questioning me. I showed them the video and pictures of when I dropped it off. They both look at each other and tell me that they have no answer. I was so mad. I left and will take it up with Chrysler More

I was extremely disappointed by today's visit to the service department for a warranty repair. I came in for what I thought was a bad water pump which turned out to correct, and the item was replaced un service department for a warranty repair. I came in for what I thought was a bad water pump which turned out to correct, and the item was replaced under warranty. All fine with that portion. However, the upselling by the service team member was disgraceful. We talked about doing the oil change (which was due), my fog lamp which wasn't working and needed a new bulb which is a quick fix, as well as the cabin filter and air filter as those are part of the 60k mile service (car has 59600 miles on it). Remember, I was only there for the oil change and warranty work. The service person wanted to do the coolant flush and transmission flush at a cost of around $700 on top of the service items I was there for, for a total around $1000. I bought this car 10 months ago as Certified Pre-Owned, at which point the car had gone through a 125 point inspection. To say it needs a coolant flush and transmission flush already is a joke. Those items were checked and addressed for them to even register the car as CPO and sell it as such. I said no to the additional items so it was just the warranty job, the oil change and filter changes. After waiting around an hour, I was called to the desk again by the service person and told that the differential service is recommended at a cost of $329 per differential, so around $660. Again, the car was a CPO purchase less than a year ago. Items addressed as part of that huge pre-sale inspection to be certified as a CPO car. Again, a disgraceful attempt at upselling. I turned it down and asked for them to just do the work I wanted to have done plus of course the warranty repair. Another hour passed (spend 3.5 hours there in total) and the car was done. I got the paperwork to sign, and instead of the filters being listed as items done besides the water pump replacement, instead the work order lists "Emissions systems service, power flush injectors, clean throttle plates, vapor flush oxygen sensors and catalytic converter". $200 for that. It also lists "Cleaner-Fuel System" for $92.57. Yes, those are items I didn't come in for. No mention of cabin filter, fog lamp bulb or engine intake air filter. At this point I'm so annoyed I can't wait to leave so I pay the invoice and get my keys and leave. After getting home, I checked the oil (all good and clean), the air filter (super dirty and not changed of course) and you guessed it, the fog lamp was not changed either. How do you accept this sort of service level? Are you upselling and xx'ing your customers on a regular basis? I'm guessing yes. I'm calling Stellantis CS in the coming days to voice this complaint there as well as sharing this experience any any place I can find online. I bought the car here last year and it was like pulling teeth. For example, they won't let you "go home and think about it" when you're talking about a deal with them. If you don't buy it then and there, they can't hold the car for you, even with a deposit. Real Wild West sales tactics. But that's another story. I'm never coming back here. Maybe Dodge in Summit or god forbid Autoland on RT 22 will do a better job. Having a warranty should make your service experience stress-free and it was anything but. The service department do nice work, so I'm not worried about the repair they did, but I am very upset with the upselling and absolute lies being told by the service advisor in this case. More

I brought my Jeep Grand Cherokee for service. Alberto Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to do it?” I said no thank you and I just want to take care of my current concerns. My #1 concern was my pain on the hood was bubbling and covered under warranty. I told Alberto and he said “It’s a super long process to get it approved but we will take a look at it”. He tells me it’s going to be $200 PER diagnostic claim that I told him. I drop off the jeep and a few hours later he calls me and says they could not find anything wrong with my jeep. I inquired about the paint bubbles and he stated, “oh we don’t do that here you will have to take it to another dealership”. I went and picked up my jeep. Alberto told me that my brakes needed to be changed (even tho they didn’t). They didn’t even look at my car because I reviewed the dashcam and they didn’t test drive it at all. I called corporate and filed a complaint against this dealership. I would not recommend it. More

WITHOUT A DOUBT, MOST DISHONEST, UNPROFESSIONAL DEALERSHIP I HAVE EVER DEALT WITH. 3 WEEKS FOR A TRANS REPAIR. 1 PHONE CALL. ABSOLUTELY HORRIBLE I SUSPECT PART OF MY PROBLEM HAD TO DO WITH R DEALERSHIP I HAVE EVER DEALT WITH. 3 WEEKS FOR A TRANS REPAIR. 1 PHONE CALL. ABSOLUTELY HORRIBLE I SUSPECT PART OF MY PROBLEM HAD TO DO WITH RETALIATION BECAUSE I ASKED FOR A SHUTTLE THAT WAS PROMISED BACK TO MY HOME AND WAS TOLD IT WAS NOT AVAILABLE TO WHICH I ASKED, WHY DO YOU ADVERTISE A SHUTTLE AND NEVER HAVE IT AVAILABLE FOR YOUR CUSTOMERS ? 3 DAYS FOR A DIAGNOSIS ON MY TRANSMISSION AND ANOTHER 17 DAYS BEFORE I FINALLY GOT MY CAR BACK. I WAS TOLD THAT MOPAR WAS DEMANDING DIGITAL PICS OF THE VALVE BODY THAT WAS STILL IN MY TRANSMISSION BECAUSE THE WORK HAD NOT YET STARTED ON MY CHEROKEE. HOW DO YOU TAKE A PIC OF A VALVE BODY THAT IS STILL IN THE TRANSMISSION BECAUSE THEY WOULD NOT START WORK UNTIL THEY GOT APPROVAL FROM MOPAR? GO FIGURE. IT DOESN'T ADD UP. STAY AWAY FROM A BUNCH OF VERY UNPROFESSIONAL PEOPLE IN THE SERVICE DEPT. ALEX VARGAS WAS THE MANAGER I SPOKE TO, BUT HE WAS TAKING THE HEAT FOR CORREA. I TOLD MR. VARGAS THAT AT THE LEAST, THE SERVICE DEPT SHOULD HAVE BEEN CALLING ME PERIODICALLY EVERY 2 OR 3 DAYS TO UPDATE ME ON THE STATUS OF MY VEHICLE. WE MADE 5 PHONE CALLS DURING THIS ORDEAL AND MR. CORREA MADE 1. I WILL NEVER EVER USE THIS DEALERSHIP AGAIN AND WILL BE SURE TO WARN MY LOVED ONES TO STAY AWAY. I CAN'T BE THE ONLY ONE THAT HAS BEEN TORTURED THIS WAY. More

They did an exellent job with my 2018 Jeep Grand Cherokee SRT, I am very pleased and happy! Thank you Mary Hernandez for your good communication and best attentions and taking care my SRT SRT, I am very pleased and happy! Thank you Mary Hernandez for your good communication and best attentions and taking care my SRT More

AVOID THIS DEALERSHIP!! We know too many people that hate this place so forget about the reviews that are probably coming from the employee's on this site. But my desire was to give local places business & t this place so forget about the reviews that are probably coming from the employee's on this site. But my desire was to give local places business & this was supposed to be a small Factory recall repair. I decided to give them another chance even though my neighbor told me to avoid the and I've had bad experiences in the past. The other surrounding dealerships for booked for weeks for this Factory recall these guys were the only place that could take me and they took me the next day so they weren't that busy.. Forget about the fact that when you call you get shuffled around by 2-3 different people just to make an appointment then you're on hold for 20 minutes and when you call back they act like they're doing you a favor. Then when you go in for a recall that took me a year to get a part, they keep trying to Hard Sell you for other repairs.. after listening to her go down a list of things that were $900, $800, $600 claiming she inspected the car they wanted $195 for the inspection..I politely listen but after 10 mins of her not taking "no thank you", for an answer I CONTINUALLY kept reminding her that I was out of work due to covid-19 & could not afford these repairs & might be selling our Jeep anyhow..!! after all that when I went to pick up my truck you had these kids at the counter saying oh "we know you"...really! what is this High School. In spite of my attempt to be polite & respectful because this was a young lady trying to sell me stuff even after all that you get disrespect & sarcasm and she even typed sarcastic remarks to me ON THE BILL!! not by hand but type it through the computer so obviously this is a tone that's allowed from the ownership on down... nobody in their right mind would want to give these people any business and you can't trust these positive reviews. This is my second or third encounter with this place over a simple repair issue and each time we've had an experience like this... avoid this dealership ..they do not deserve your hard-earned money! don't be fooled by the sales talk up front .. you have immature kids behind the scenes and they don't care about your vehicle.. they care about their pocketbook . To literally write on the bill" the guy kept going on and on and on about how he couldnt afford our prices" I'm dead serious! Yes I'm sorry Rt 4 Chrysler Jeep in Paramus New Jersey, that I'm out of work and couldn't afford your overpriced repairs I'm sorry you couldn't make your commissions off of me even though I gave you a third chance to do a small repair!! Let me just over pay by two and three times for repairs that can be done elsewhere much less expensively and go into debt since I am out of work let me do all that so that your girl to make her commissions and your ownership can make its money cuz that's what really matters, if we don't then you wright nasty notes on the receipt that we get to read when we get home.. if you are so disrespectful to my face who knows what you do to the car when I'm not there to create work for yourself ...what a class act this place is. ...Should anyone want to give people like this their hard-earned money! isn't it pathetic these days people/places like this just assume you won't pay any attention to a review.. they count on you coming in and getting ripped off ... .. AVOID THIS DEALERSHIP!..To top it off even though I just had an alignment & new tires done months ago which has been sitting in the driveway for the most part - they were trying to tell me how I needed an alignment.. another $400.. so it's okay to be dishonest to someone out of work due & struggling financially as long as they get their sales commission! .can you trust anything about a dealership like this !!! How pathetically low is the maturity level to not only berate someone on the phone when they're telling you they're out of work for not taking these high-priced repairs but to to write nasty notes to the customer typed out on the receipt which meant it was done on purpose and send them off to read when they get home... the arrogance and the lack of care for a customer is off the charts .. doesn't this tell you you could never trust a place like this. ... behavior like this usually happens when bosses don't care... I'm a capitalist... I think everybody should make money but even though I kept telling her that if her prices were even close to the outside I'd let them do it cuz she had my truck ..which we all know they can count on...but because I was out of work I had to shop for better prices she never once said anything like I'm sorry you're out of work and I understand she just constantly kept making me feel bad for not taking her high price commission repair jobs.. but I couldn't afford these repairs. Well that didn't matter to her she actuly tried to make me believe that I should pay $130 for an oil change😂😂 Even after politely telling her no thanks three or four times because I can get it for $45 on the outside. She kept saying "those guys would probably crack my oil cover".. .. i had done my 60,0000 service i was now just over 60,000 and she said I needed another one as she continue to try to convince me that "after two or three 60,000 Mile check ups if something goes wrong Mopar will pay for it"... Really🤣🤣..I reminded her that that would mean I'd have to have a hundred and eighty thousand miles on the truck! SO YES, this is when I became testy... I assumed a Small repair would be painles . Oh well. If you are wondering why I went back it was because the surronging dealerships were booked for weeks . These guys took me the next day.. IMPORTANT I could not submit this review without choosing people in all these departments but please know they had nothing to do with this review but unless you choose these departments on this website you can't submit a review so please do not let it reflect on those names this was a female in the service department ...I can't remember her name More

Awesome experience wither dealer from A-Z.Aleksey was Awesome experience wither dealer from A-Z. Aleksey was patient with me. Allowed me all the time I needed. After drake followed up to ensure my satisf Awesome experience wither dealer from A-Z. Aleksey was patient with me. Allowed me all the time I needed. After drake followed up to ensure my satisfaction! More