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Chrysler Dodge Jeep of Paramus - Service Center

Paramus, NJ

1.3
212 Reviews

212 Reviews of Chrysler Dodge Jeep of Paramus - Service Center

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November 21, 2021

Service department is great. Mary is very on top of things and is great to work with. More

by lisaspag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary in service dept.
Nov 21, 2021 -

Chrysler Dodge Jeep of Paramus responded

Thank you for the positive feedback, Lisa! We are pleased to know our Service Team provided you with a professional and organized experience.

November 18, 2021

Amazing place, great service,very reliable would definitely use them again very happy customer .Thank you More

by Mschwab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Curcio, Warren Demmin
Nov 19, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hello, thank you for your kind words! We look forward to serving you again in the future here at Chrysler Dodge Jeep Ram of Paramus.

November 16, 2021

Good service profesional peaple nice placeExcelente rate Good service profesional peaple nice place Excelente rate recommended friends Price service it’s ok More

by Walter Acosta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Gómez ….Alex Vargas ….5 stars
Nov 17, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hi Walter, It makes us happy to know that our Service Department were nice to deal with. Thank you for choosing Chrysler Dodge Jeep Ram of Paramus and don't hesitate to reach out if there is anything else we can do.

October 22, 2021

This was my first service appointment at this dealership. My service adviser Robert was very informative, professional and courteous. He answered all my questions and provided excellent customer service. All More

by KAF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Service Adviser,
Oct 22, 2021 -

Chrysler Dodge Jeep of Paramus responded

We're happy you enjoyed your experience with us at Chrysler Dodge Jeep Ram of Paramus. Thank you for your review

October 09, 2021

Do Not Go To This Dealer. Beware. I went to this dealer and ended up paying almost 2200.00 for an alternator and two batteries . The quoted me a price of 1600.00 then the found out my insurance was paying More

by Jailguard1034
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alberto Gomez and Alex ( service manager)
Oct 12, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hello, We have received your review and a member of our team will be following up. Best, Steve Bradt Service Manager 551-244-6471 sbradt@rt4cars.com

October 07, 2021

Worst service experience ever! Stole $60 in quarters out of my console. Brought Jeep there for an engine issue that was under warranty. They try to argue with you that it might not be covered until they dia More

by Lcnyx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Correa
Oct 07, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hi, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Steve Bradt Service Manager 551-244-6471 sbradt@rt4cars.com

August 19, 2021

I was extremely disappointed by today's visit to the service department for a warranty repair. I came in for what I thought was a bad water pump which turned out to correct, and the item was replaced un More

by jkpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mary
Aug 20, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hi, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Steve Bradt Service Manager 551-244-6471 sbradt@rt4cars.com

Aug 20, 2021 -

jkpa responded

Dear Mr. Bradt, Thanks for your reply. There is not much more to say from my side. You read the review. I was really upset after leaving your dealership yesterday. I don't understand why this is how the service advisors are trained? They are telling outright lies to the customer to upsell services, not once, but twice. And then, they don't even take the actual requests for the services down so I leave without the air filter being done and without the fog lamp being changed. How on Earth do you defend them doing the "emissions check" and cleaner service at a cost of $400+ when what I wanted was the air filter, oil change and cabin filter change besides the warranty repair? I would really like those items to be refunded. The air filter is filthy as you can see from the picture I uploaded and by the way, the car was sold to me 5000 miles ago and the air filter was dirty then AND the coolant level was critically low, something I had to amend myself after bringing the car home. These are things that are not expected when buying a CPO car from an authorized dealer. As I said, the service department does quality work I'm sure so that's not a concern but the front desk upselling to get you to agree to unnecessary items is really poor form. I will not return to your dealership in the future unless you compensate me wholly or partially for this failure of service. I'm truly disappointed and shared my feelings to the Dodge Cares media team as well as the online Mopar communities I frequent. Best regards, Jacob Andersson

July 07, 2021

I brought my Jeep Grand Cherokee for service. Alberto Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alberto Gomez
Jul 08, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hi Jay, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Steve Bradt Service Manager 551-244-6471 sbradt@rt4cars.com

June 21, 2021

WITHOUT A DOUBT, MOST DISHONEST, UNPROFESSIONAL DEALERSHIP I HAVE EVER DEALT WITH. 3 WEEKS FOR A TRANS REPAIR. 1 PHONE CALL. ABSOLUTELY HORRIBLE I SUSPECT PART OF MY PROBLEM HAD TO DO WITH R More

by EVON CARRION
Recommend Dealer
No
Employees Worked With
ALEX VARGAS
Jun 21, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hi Evon, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Steve Bradt Service Manager 551-244-6471 sbradt@rt4cars.com

Jun 21, 2021 -

EVON CARRION responded

To begin with, this is the 1st review I have ever placed on the internet. I am allergic to the internet. It took a lot for this 64 year old man to take time to do this. No way for you to resolve this issue with me. I am done with your service department. The issue you have to resolve is with your desk people in the service department. Is this your normal? 1 phone call in 20 days? Your manager making excuses on the fly? Mr Correa never mentioned back ordered parts the 5x we called to check on status. It was always the supposed issue of Mopar needing to approve digital pics of a valve that was buried in a transmission that had not been disassembled. (Unbeknownst to your service guy, I was a mechanic for 25 years) Truly disappointed. I am done. Fix your broken service department.

March 30, 2021

They did an exellent job with my 2018 Jeep Grand Cherokee SRT, I am very pleased and happy! Thank you Mary Hernandez for your good communication and best attentions and taking care my SRT More

by Luis Vargas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Hernandez
Mar 31, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hi, Luis! Thanks so much for your shout-out about our Service Department at Chrysler Dodge Jeep of Paramus and for your five-star rating. May your 2018 Jeep Grand Cherokee SRT keep you driving for years to come!

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