Chrysler Dodge Jeep of Paramus - Service Center

Following are letters which I sent to Chrysler. Today Following are letters which I sent to Chrysler. <br><br>Today is 3/24/2004, I still did not receive any call about the arrival of the parts :( !!<br Following are letters which I sent to Chrysler. <br><br>Today is 3/24/2004, I still did not receive any call about the arrival of the parts :( !!<br><br><br>1st letter<br>---------- <br><br>On 2/28/2004, we picked up our new 2005 Town and Country Limited. When we tested out the "Security Alarm" feature on the first day, we could not arm it . <br><br>Then we brought the car back to the dealer's service center. However, it seemed that the mechanic did not have much knowledge about this new car's system. Basically, he told me that this car did not come with a security alarm system. <br><br>Luckily, I got the help from my sales manager and able to convince the mechanic that this car should come with a functional "Security Alarm" system as the spec. And the mechanic will try to order a new part to replace the old board in my car. They suspected that Chrysler's assembly line did not install the correct security electronic board into this model. <br><br>2nd letter<br>----------<br>By buying a brand new car, I thought I could avoid some headache or avoid wasting time on car maintenance or repair. Ironically, my wife already visited Chrysler Service Department three times for repair service since I purchased the car on Feb 28, 2004 – only 1 ½ week. <br><br>This time, I have to tell you my embarrassing moment about this Town & Country Limited. Over this past weekend, while we were showing off this car, my friends and family spotted the Chrysler logo/emblem on the front hood was upside down. They said it could be a good amusement on Jay Leno or David Letterman shows. We paid more than $37k to a car manufacture, who did not know how to put his logo correctly. If you are interested, here is the link http://photos.yahoo.com/lazybutactive. <br><br>Also, we noticed the wiring and electronic socket were totally exposed next to the door panels. On the same web site, you can see couple of pictures showing that problem. Later, we checked out the design of other Chrysler Models like ‘Pacifica’. All other models hide the wiring and socket by putting them in a sealed host. Exposing the wiring like that can cause short circuit problem if water get into the system after a raining day.<br><br>The story did not stop here. On March 8th, 2004, my wife took the car to the Service Center because the part, which could fix the alarm system problem, arrived. After spending the entire morning there, we thought the problem was fixed and we were happy. By nighttime came, we turned on the light of the car, we finally realized something was wrong. The reading light of driver side was gone. The light on the entire entertainment panel was not on. The reverse parking assistance function was not working anymore. Then we decided to check out other features on the overhead computer console. Most of the functions were missing (e.g. Sound Horn on Lock). <br><br>Today (March 9, 2004), my wife brought the car back to the Service Center. The mechanic was able to program most of features back to the overhead computer console, except the ‘Reverse Parking Assistance’. All the light problem was still not fixed yet. They told us the new computer board, which they installed to fix the alarm system problem, had problem on the Reverse Parking features. They have to order another computer board again.<br><br>Chrysler does not have good quality control on assembly line for a brand new car; Chrysler does not have good quality control on the parts either. <br><br><br> More

Have had service work done at Chrysler of Paramus over the years. They aggressively do unneccessary servicing and part replacements. You will go to them for a minor repair or problem and they will enhan the years. They aggressively do unneccessary servicing and part replacements. You will go to them for a minor repair or problem and they will enhance your minor adjustment or repair to a major "servicing". The primary servicing is that they service your wallet. Its obvious after a few service visits to them that their service consultants are evaluated on their job performance and pay buy how much they can extract from your wallet. Beware it will happen to you. They are preying on the unknowledgeable customer. One BS thing they constantly pull is to "Flush Your Brakes" for $130. Not add brake fluid, but completely flush your brake system. They try to instill fear that "your brake system may be contaminated" (their words). Of course most people fear losing braking ability and get the job done. Remember their primary objective is to service your wallet as much as your car. More