Chrysler Dodge Jeep of Paramus - Service Center

I have a 2004 Sonata, which, I really like. It's a good car. I recently received an recall that the car can pull to the right and because I live in the "snow belt" salt etc can cause the frame or something car. I recently received an recall that the car can pull to the right and because I live in the "snow belt" salt etc can cause the frame or something to break off. So, I brought the car to the dealership (purchased at also) for the recall. Was told should take 1 1/2 to 2 hours. Had to call the service dept to find out that THEY HAVE TO ORDER A NEW FRAME--and it will take 2 days for the frame to come in and for it to be fixed. Cannot give me a loaner car because they do not offer it, and also, if I took the car back, if something happened (read: accident) it would be my fault since I did not follow through with the recall. I was told that Hyundai USA would have to approve the rental from a local auto rental shop. Was on hold for them for more than 45 minutes, and was told that if Hyundai reviews my rental, they may re-imbuse me; but, probably not. I asked the service manager to help me and he told me that "there was nothing he could do". Very smug and very condesending. To go back to when I purchased this car, I brought it in for this problem at least 5 times, and was told that it was repaired. After awhile, I gave up bringing the car to them for service since I continually had this problem and was being told that it was fixed. I recommend the Sonata, but stay far far away from this dealership for sales or service. More

The week before last I brought my 2005 Dodge Durango to Dodge of Paramus (which is a dealer other than the one I've regularly been using) because its engine light went on and they appeared to be able to ha Dodge of Paramus (which is a dealer other than the one I've regularly been using) because its engine light went on and they appeared to be able to handle the problem sooner than my regular dealer. But I got the Durango back only to discover a tire pressure light lit on the dash (even though I didn't think my car has that feature), with the dealer at first claiming I did have that feature but that the sensors were missing from my tires most probably because when the tires were replaced many months ago someone no doubt forgot to put the sensors back on. As a result, I called Chrysler's national customer line to find out for sure and for some reason they were only able at best to say they didn't think my car has the tire pressure feature but couldn't say for sure but the Chrysler rep called the service department at the Dodge dealer I'd gone to anyway, and tried conveying this fact, only to have the service manager there tell the Chrysler rep he still believed my car has that feature and the Chrysler rep was wrong. Bolstered after having a chance to check the car paperwork I'd saved (including the car's original window sticker as well as the 2005 Durango sales brochure--neither of which included such a feature--and later my 2005 Durango owners manual which doesn't even include the light in a diagram of the dash or that feature anywhere else, which to my mind makes it clear NONE of the 2005 Durangos have that feature) I contacted the service manager directly, who at best would only go as far as to tell me if I brought my car in he'd have his guys take another look. Unfortunately, I was foolish enough to do so last Friday, and they made me wait more than an hour before telling me the reason for my problem was, according to the warranty records, they said, back in 2007 another dealer had replaced my instrument cluster with the wrong part--and that was the reason the light had come on improperly. But, the service manager added, since the other dealer (no longer in business) had installed the wrong instrument cluster, he was going to find out from his Chrysler rep if they'd be willing to let him replace my instrument cluster again at no cost to me. Later that day after leaving the dealership, however, I discovered my interior dome lights were suddenly no longer working in conjunction with the opening and closing of my car's doors. (They still worked but only when turned via the on/off buttons.) So, too, I discovered a Cargo Lamp light on the dash would come on sometimes after I opened and closed the rear hatch, and the only way to make it go off was to open and close the rear hatch a second time. And while I thought this last problem only began after this dealer worked on my car the second time, my wife told she had experienced the same after this dealer serviced my car the first time. So, on Saturday, when I still hadn't heard back from the service manager (boy, do I now feel like a fool for having thought he would call me!) I called and left a message for him when he wasn't available. Later that day, when he still hadn't called back, I called once again, this time reaching him only to hear him now claim he was considering my tire pressure light going on at the same time they serviced my car a mere coincidence and he claimed there still was no way to know for sure whether or not my car has the automatic tire pressure feature. As best I could tell, reading somewhat between the lines, his Chrysler rep had gotten back to him and informed him the instrument cluster in my car was NOT a wrong part, and thus wasn't responsible for any malfunctioning. So now, he told me, the most he was willing to do was if I wanted to bring my car back once again, they would unplug the battery for an hour and see if by so resetting the computer there'd be any improvement. And, when I told him about the additional problems I was now having, he again denied there was any chance it had anything to do with their servicing my car! So you can imagine how I reacted--and how I less than graciously declined his new offer! But I'm not sure what I should now do or what recourse I have to the damage they have obviously done to my car! One recommendation, however, I can make to anyone reading this is they'll no doubt be much better off going to the dealer I normally use--and that's Rockland Chrysler Jeep Dodge. I bet you without even seeing my car again--just from the VIN number (or maybe even without it)--they'd be able to tell you whether or not a 2005 Durango has that tire pressure feature. Or, at least given two times to examine (and work on) the car, they'd be able to say for sure! So be forewarned!!! More

On 8-4-09, I went for diagnostics on thumping noise, in On 8-4-09, I went for diagnostics on thumping noise, in rear of my '03 Huyndai Sonata. Quoted diagnostics charge of over $100.00 Diagnosis: flat sp On 8-4-09, I went for diagnostics on thumping noise, in rear of my '03 Huyndai Sonata. Quoted diagnostics charge of over $100.00 Diagnosis: flat spot on tire. Charged a rather steep, premium price for 2 tires, balancing & installation. NO CHOICE, here: either I lose $100 plus, for the simple diagnosis, or pay for two tires, at, what I believe to be a high retail price. Never told I was to be charged for wheelweights and stem-wheel valves. Every business MUST make profit- I don't begrudge ANYONE a fair profit for goods & services rendered. BUT.... I Bought TWO TIRES, and was charged, without notice, for 4 wheel-weights, totaling....................................... $9.12, plus 2 stem-wheel valves, totaling.................................. $8.40, I took old tires with me- due back to me: refund of "Tire Fee"....... $3.00, Sales tax, charged on these 3 items.................................. $1.44, ______ Total due back to me................................................. $21.96 NB: I have no complaints about my business interactions with Kevin Leahy- he was a gentleman and I believe he operated as instructed by dealer policies, regarding prices and the manner in which this business was transacted. INVOICE #24201 CUSTOMER # 6740099 PLEASE SEND REFUND CHECK TO: David Shire 743 Passaic Ave Suite 137 Clifton, nJ 07012 Phone: 201-674-0099 More

Julio Lopez is service advisor at chrysler of paramus, he lies, cheats and robs your warranty company's money. Example.. My wife dropped off our 2006 Town & Counrty in for an oil change, She returned for ou lies, cheats and robs your warranty company's money. Example.. My wife dropped off our 2006 Town & Counrty in for an oil change, She returned for our vehicle at the end of the day and not only was my oil change done but they performed some other repairs according to Julio under warranty, She was told all we had to pay was my $100.00 deductible for the $3800.00 in warranty repairs. When she arrived home I was outraged because it seems that every time I drop my vehicle off at paramus chrysler something just seems to go wrong. A friend of mine raised my vehicle at another service center to inspect the work done by chrysler and to my surprise nothing was done to my vehicle. Julio claimed my timing case cover gasket and my rear main seal on the engine block was leaking, but as pointed out by another service center, the timing case cover nor the transmission was removed from my car which would have made these repairs impossible to do without removing these parts. So in conclusion I returned to chrysler with my vehicle and pointed out toi Julio what I was told, right away Julio blamed the mechanic, although I did not speak to the mechanic I think that Chrysler of Paramus Management as well as Julio are responsible for these fake repairs. After putting up a fight (arguement) with manager Ted Siaglos and Julio my money was refunded to me and to assure my return they offered me 30% of my next service (is this a good thing!).. Beware of Chrysler of Paramus More

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Do not go to this dealership!! They tried to scam me. I brought my car in for service that is still under warranty. After leaving it with them they called to tell me that it's not a covered repair and wo brought my car in for service that is still under warranty. After leaving it with them they called to tell me that it's not a covered repair and would cost $100 to fix. Then they tried to sell me on some other b.s. service that didn't ever need to be done. I told them do not do anything I will pick up my car now. Then John tried to tell me that there would be a $100 fee anyway even if I came and got my car that minute- even though they didn't do a thing!!!!! After telling him that I would not be paying them anything and refuting their business practices they agreed to drop the bogus charge. I got my car back and wasted a lot of time and aggravation with them. Do not go here they will try to scam you!!!!! More

Dealership is VERY BAD! Customer service sucks. No one ever calls to let you know whats going on. They had my car for repair for a week and a day and a half later its back up there getting fixed again for ever calls to let you know whats going on. They had my car for repair for a week and a day and a half later its back up there getting fixed again for the same problem. Oh, by the way when i picked up the car they kinda forgot to put antifreeze in it. I should have learned my lesson from the beginning because i had lots of problems with the salesman. More

Following are letters which I sent to Chrysler. Today Following are letters which I sent to Chrysler. <br><br>Today is 3/24/2004, I still did not receive any call about the arrival of the parts :( !!<br Following are letters which I sent to Chrysler. <br><br>Today is 3/24/2004, I still did not receive any call about the arrival of the parts :( !!<br><br><br>1st letter<br>---------- <br><br>On 2/28/2004, we picked up our new 2005 Town and Country Limited. When we tested out the "Security Alarm" feature on the first day, we could not arm it . <br><br>Then we brought the car back to the dealer's service center. However, it seemed that the mechanic did not have much knowledge about this new car's system. Basically, he told me that this car did not come with a security alarm system. <br><br>Luckily, I got the help from my sales manager and able to convince the mechanic that this car should come with a functional "Security Alarm" system as the spec. And the mechanic will try to order a new part to replace the old board in my car. They suspected that Chrysler's assembly line did not install the correct security electronic board into this model. <br><br>2nd letter<br>----------<br>By buying a brand new car, I thought I could avoid some headache or avoid wasting time on car maintenance or repair. Ironically, my wife already visited Chrysler Service Department three times for repair service since I purchased the car on Feb 28, 2004 – only 1 ½ week. <br><br>This time, I have to tell you my embarrassing moment about this Town & Country Limited. Over this past weekend, while we were showing off this car, my friends and family spotted the Chrysler logo/emblem on the front hood was upside down. They said it could be a good amusement on Jay Leno or David Letterman shows. We paid more than $37k to a car manufacture, who did not know how to put his logo correctly. If you are interested, here is the link http://photos.yahoo.com/lazybutactive. <br><br>Also, we noticed the wiring and electronic socket were totally exposed next to the door panels. On the same web site, you can see couple of pictures showing that problem. Later, we checked out the design of other Chrysler Models like ‘Pacifica’. All other models hide the wiring and socket by putting them in a sealed host. Exposing the wiring like that can cause short circuit problem if water get into the system after a raining day.<br><br>The story did not stop here. On March 8th, 2004, my wife took the car to the Service Center because the part, which could fix the alarm system problem, arrived. After spending the entire morning there, we thought the problem was fixed and we were happy. By nighttime came, we turned on the light of the car, we finally realized something was wrong. The reading light of driver side was gone. The light on the entire entertainment panel was not on. The reverse parking assistance function was not working anymore. Then we decided to check out other features on the overhead computer console. Most of the functions were missing (e.g. Sound Horn on Lock). <br><br>Today (March 9, 2004), my wife brought the car back to the Service Center. The mechanic was able to program most of features back to the overhead computer console, except the ‘Reverse Parking Assistance’. All the light problem was still not fixed yet. They told us the new computer board, which they installed to fix the alarm system problem, had problem on the Reverse Parking features. They have to order another computer board again.<br><br>Chrysler does not have good quality control on assembly line for a brand new car; Chrysler does not have good quality control on the parts either. <br><br><br> More

Have had service work done at Chrysler of Paramus over the years. They aggressively do unneccessary servicing and part replacements. You will go to them for a minor repair or problem and they will enhan the years. They aggressively do unneccessary servicing and part replacements. You will go to them for a minor repair or problem and they will enhance your minor adjustment or repair to a major "servicing". The primary servicing is that they service your wallet. Its obvious after a few service visits to them that their service consultants are evaluated on their job performance and pay buy how much they can extract from your wallet. Beware it will happen to you. They are preying on the unknowledgeable customer. One BS thing they constantly pull is to "Flush Your Brakes" for $130. Not add brake fluid, but completely flush your brake system. They try to instill fear that "your brake system may be contaminated" (their words). Of course most people fear losing braking ability and get the job done. Remember their primary objective is to service your wallet as much as your car. More