Chrysler Dodge Jeep of Paramus - Service Center

My prior visits to the service department at the dealership were flawless. But, found Tom to be rude and condescending. He also does not return phone calls, i'd avoid him at all cost. dealership were flawless. But, found Tom to be rude and condescending. He also does not return phone calls, i'd avoid him at all cost. More

I had a great experience at Dodge of Paramus. They are very courteous with hotel hospitality. The staff is very attentive and offers transportation to your location while your vehicle is being repaired. I very courteous with hotel hospitality. The staff is very attentive and offers transportation to your location while your vehicle is being repaired. I would definitely recommend them to a friend. More

Service at this location sucks! I previously got my Jeep serviced at the facility across the highway, but which has since been taken over by Hyundai. Unfortunately, the service manager I dealt with in the serviced at the facility across the highway, but which has since been taken over by Hyundai. Unfortunately, the service manager I dealt with in the past did not move over to the consolidated location. The service personnel at this location do not know what customer service means. I recently went in for a simple oil change and tire rotation. During the course of service I had asked for a status on my vehicle. I was told at the 1-hour mark that it would be 30 minutes or less. The 30 minutes went by and still no Jeep. I asked again and was told, 10 more minutes. Well, you guessed it, that 10 minutes came and went and still no Jeep. It took a total of 2 hours to get simple service. And the kicker, I later discovered that a pair of expensive sunglasses I left in my Jeep were missing. I subsequently contacted the service personnel, which took a few attempts as no one returned my initial calls. I received an email, only after I submitted a complaint on the dealership's website, stating I would be compensated for my loss. Well, that was yet another empty promise made by the less than honest employees at this dealership. I would advise that if you venture to get service here you take ALL of your belongings out of your vehicle and bring a good book, the wait will be a long one! More

Everyone at the Chrysler Jeep Dodge of Paramus service center is absolutely wonderful. As soon as I walked in, I was warmly welcomed and treated with the utmost respect and kindness. I was not just as an center is absolutely wonderful. As soon as I walked in, I was warmly welcomed and treated with the utmost respect and kindness. I was not just as another client, but a more than anything, a valued customer. Sometimes in a business, there is that one particular person who stands out and sets the standard for what everyone should strive to be. That person, at this particular Chrysler Service Center, is Mr. Pedro Garcia. Mr. Garcia, in a friendly, warm manner, made sure that, not only I, but every customer who walked into the door was taken care of and and their concerns and needs were met. During our wait in the customer service lounge, he made sure everyone was comfortable and was enjoying the choice of movie he showed. Just before I left, we even discussed a suggestion I had for the customer service lounge. He was interested in what I had to say and made sure I was completely satisfied before I left. He makes a big difference and is a big part of why I will continue to come back to Chrysler Jeep Dodge of Paramus for my automotive needs. Thank you, Mr Garcia. Lorraine O'Rourke Service date: 3/6/2011 More

I WENT TO THIS DEALERSHIP TO GET MY CAR FIXED AND WAS GREETED BY PEDRO, WHOM WAS AN AMAZING PERSON FROM WHEN I WALKED . I TOLD HIM ABOUT MY TERRIBLE EXPERIENCE IN WHICH I GOT RIPPED OFF AT ANOTHER DEAL GREETED BY PEDRO, WHOM WAS AN AMAZING PERSON FROM WHEN I WALKED . I TOLD HIM ABOUT MY TERRIBLE EXPERIENCE IN WHICH I GOT RIPPED OFF AT ANOTHER DEALERSHIP AND HE WAS WILLING TO HELP ME AS MUCH AS POSSIBLE. HE WAS SUCH AN ATTENTIVE PERSON WHICH MADE MY DECISION OF SPENDING $500 ON GETTING MY CAR FIXED WELL WORTH IT . More

Took me in on time, let me know about recall for my Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and filter change that I came in for. Did the repairs in the estimated time. More

Parking brake repair. I took it in 5 times assured it was taken care of each time. Have scheduled with Midas. They do not seem to know the regular quirks w/ their own brand. They also performed an un-neede taken care of each time. Have scheduled with Midas. They do not seem to know the regular quirks w/ their own brand. They also performed an un-needed repair (that had been done by someone else 8,000 miles earlier.) What a waste of money and time. Pretty much turned on the brand (we have two). We will give another dealership a shot, our previous one, Wyckoff Crysler/Plymouth was swept under the rug with the bankruptcy clear-out. They were far superior to Paramus but not in a location preferred by Fiat. Too bad. They really were five star. We will not ever re-visit The Route 4 dealership for any reason. Just terrible/filthy and disappointing for a brand we have loved and been loyal to. More

this dealership welcomes you with a smile, they work with you as far as your time schedule and the price. they always have offers for a free oil change or percentage off. in fact they told me about a recall you as far as your time schedule and the price. they always have offers for a free oil change or percentage off. in fact they told me about a recall my wrangler needed that was suppose to be taken care of by another jeep dealer who said they did it but did not. More

The reason I gave such great reviews is because simply I thought very highly of all areas. The one thing that stood out the most was the friendliness of all the people I delt with, they made me feel very co thought very highly of all areas. The one thing that stood out the most was the friendliness of all the people I delt with, they made me feel very comfortable with asking questions about the service of my car. More

This is the worse dealer around. They tried to charge 800 dollars for front brakes. They are ripping people off never get your car serviced at this dealer they are crooks. I would go else where never n 800 dollars for front brakes. They are ripping people off never get your car serviced at this dealer they are crooks. I would go else where never never never get work done on your car at the Paramus Chrysler Jeep dealer there is no new management it is a front for all of their bbb complaints! More