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Chrysler Dodge Jeep of Paramus - Service Center
Paramus, NJ
211 Reviews
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211 Reviews of Chrysler Dodge Jeep of Paramus - Service Center
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August 17, 2011
If you want to grossly overpay for a routine service, this is the place to go. If you want to have completely unnecessary service, this is also the place to go. We had a bad experience the first time we this is the place to go. If you want to have completely unnecessary service, this is also the place to go. We had a bad experience the first time we went, and I can’t believe we actually gave them a second chance. We did not purchase the Jeep from this dealership because it only recently started selling Jeeps, but we were quite happy when they opened near our home so we didn’t have to travel as far for service. Episode One in April 2011: We brought in our new Jeep Wrangler for its first oil change, and I followed in our 1999 Toyota Land Cruiser to pick up my husband. The Toyota’s battery died in the Jeep dealer’s parking lot. The sales department told us the service department could replace the Toyota’s battery, so we left it there overnight instead of the Jeep. The next day, the service department called and quoted us a price for the battery, but also told us the Toyota needed a “system flush” – I believe the cost they quoted was several hundred dollars. I was skeptical because the Toyota had a routine service visit not even a month before at the Toyota dealership. I asked the Jeep dealer to simply replace the battery, nothing else. I called the Toyota dealer – which has cared for this 12-year-old vehicle for many years - to question them about this, and they told me they would never recommend a system flush on a vehicle this old unless there were serious engine issues. Since the Toyota is still running beautifully, I have to believe that the Jeep dealer was looking to make some quick bucks. Episode Two in August 2011: The Jeep now has 14,000 miles, so we left it for an oil change and tire rotation, and I marked on the drop envelope “15,000 mile service” in case it needed anything else. That was the biggest mistake ever; it opened the door for them to do a hugely expensive service. Ralph from the service department called us around 7:30 a.m. the next morning and quoted a price for the 15,000 mile service. My husband heard “$49” – asked Ralph to repeat the amount because it seemed high for an oil change – and approved the service. Later that morning, Ralph called me at work and I asked for the total due. He told me it was $497.94, and I almost laughed. I asked him to repeat the amount, and when I realized what he said, I asked him what kind of service they did to the Jeep?! He gave me a laundry list of things that take place during a 15,000 mile service, most of which a mechanic would offer gratis during an oil change. My husband and I immediately left work and went to speak in person to the service manager, Steve Bradt, giving him the opportunity to do the right thing for a customer. In sum, Steve was dismissive and at times quite arrogant. He called in Ralph, who said he told my husband that the $49 he quoted that morning was the 10 percent discount they offered off the total cost. When my husband insisted he would NEVER have approved a service that cost almost $500, Ralph became extremely defensive. Steve defended Ralph, and repeatedly told us Ralph has been a loyal long-time employee. I’ll bet they love him, because he is a master at ripping customers off. Three hours of work was needed on a one-year-old vehicle? Are they joking!?! Ultimately, we were forced to pay the total amount to reclaim our Jeep. Ironically, we had met with a sales rep the night before to talk about buying a vehicle for our daughter. We went into the showroom and told them that under the circumstances, we would never, ever again patronize Chrysler Jeep Dodge of Paramus. We should have learned our lesson the first time. In addition, before you think this is just one bad experience, visit dealer websites such as dealerrater.com or allpar.com and look at the service department reviews. UPDATE: We have since done some research of our own into routine Jeep maintenance. The Jeep owner’s manual suggests service visits at 12,000 and 18,000 miles. It notes that if the vehicle is used for off-road conditions, then the air filter should be checked and replaced if necessary. According to our bill, our air filter was replaced at 14,000 miles, even though our Jeep is driven around town in suburban conditions, and the Jeep manual recommends replacing it under routine conditions at 30,000 miles. The Jeep manual also states the 2010 Jeep Wrangler has a “maintenance-free battery” that requires no periodic maintenance. The Paramus service department cleaned the terminals; did a load test; and installed new pads on our battery, according to our bill. In addition, the manual does not mention anything about changing the spark plugs. Although Ralph told us his service department “cleaned” the spark plugs, but our bill indicates that they replaced the spark plugs. At our meeting, Mr. Bradt handed us a glossy booklet titled “Recommended Maintenance Schedule” – which does not match the official Jeep maintenance schedule. Interestingly, this schedule is produced by “The JelMAC Automotive Group” – a name associated only with the Bergen County Auto Group, which includes Chrysler Dodge Jeep of Paramus. For some reason, this dealership and its partner dealerships feels it necessary to produce their own maintenance schedule that demands far more intensive servicing than recommended by the parent company. When Mr. Bradt handed us this glossy brochure, he promoted it as the official Jeep-approved maintenance schedule required for our vehicle. Our research has indicated that it is not. When you visit a Jeep dealership, you assume you are receiving the official Jeep standard recommendations for servicing. It is unfortunate that this dealership promotes something quite different and far more costly than what is recommended in the Jeep owner’s manual. More
by Joycevsuss
Employees Worked With
Steve Bradt and Ralph in service
July 18, 2011
Chrysler Jeep Dodge of Paramus is just a terrible place to do business. I hope anyone reading this avoids them, hopefully no one else has to go through the problems and stress that this has caused. I unf to do business. I hope anyone reading this avoids them, hopefully no one else has to go through the problems and stress that this has caused. I unfortunately purchased what was supposed to be a “certified” Jeep from them, and it has been nothing but problems since the third day I drove it off the lot. It has been back to the dealer many times for various problems, some of them recurring. After the forth time I brought it in for service I realized that the staff cared little about the problem infected vehicle they suckered me into buying. Each time I brought it in I was given empty apologies and cop-out’s like “A car is a machine and is likely to have problems”. Funny, I have never heard that from any other dealer I have done business with. I then took my case to Chrysler Customer Assurance. After several conversations with a customer service representative I was advised to call the dealer and deal directly with the general manager. I called on four separate occasions and asked for the general manager, Mike Tandurella, and each time I was told that he was in a meeting. I left two messages for him, and never received a reply. After my failed attempts to deal directly with the general manager customer assurance gave me yet another empty apology and said there was nothing they can do. Now I am stuck with this piece of junk until I can afford to trade it in. More
by xraytorr
Employees Worked With
Mike Tandurella, general manager
July 11, 2011
My prior visits to the service department at the dealership were flawless. But, found Tom to be rude and condescending. He also does not return phone calls, i'd avoid him at all cost. dealership were flawless. But, found Tom to be rude and condescending. He also does not return phone calls, i'd avoid him at all cost. More
by lt2013
Employees Worked With
Tom
June 14, 2011
I had a great experience at Dodge of Paramus. They are very courteous with hotel hospitality. The staff is very attentive and offers transportation to your location while your vehicle is being repaired. I very courteous with hotel hospitality. The staff is very attentive and offers transportation to your location while your vehicle is being repaired. I would definitely recommend them to a friend. More
by djrockinrob
Employees Worked With
Ralph Russo and Carlos Bustamant
May 04, 2011
Service at this location sucks! I previously got my Jeep serviced at the facility across the highway, but which has since been taken over by Hyundai. Unfortunately, the service manager I dealt with in the serviced at the facility across the highway, but which has since been taken over by Hyundai. Unfortunately, the service manager I dealt with in the past did not move over to the consolidated location. The service personnel at this location do not know what customer service means. I recently went in for a simple oil change and tire rotation. During the course of service I had asked for a status on my vehicle. I was told at the 1-hour mark that it would be 30 minutes or less. The 30 minutes went by and still no Jeep. I asked again and was told, 10 more minutes. Well, you guessed it, that 10 minutes came and went and still no Jeep. It took a total of 2 hours to get simple service. And the kicker, I later discovered that a pair of expensive sunglasses I left in my Jeep were missing. I subsequently contacted the service personnel, which took a few attempts as no one returned my initial calls. I received an email, only after I submitted a complaint on the dealership's website, stating I would be compensated for my loss. Well, that was yet another empty promise made by the less than honest employees at this dealership. I would advise that if you venture to get service here you take ALL of your belongings out of your vehicle and bring a good book, the wait will be a long one! More
by VictimofBadService
Employees Worked With
Ralph Russo, Fernando Garcia, Heather Curio
March 06, 2011
Everyone at the Chrysler Jeep Dodge of Paramus service center is absolutely wonderful. As soon as I walked in, I was warmly welcomed and treated with the utmost respect and kindness. I was not just as an center is absolutely wonderful. As soon as I walked in, I was warmly welcomed and treated with the utmost respect and kindness. I was not just as another client, but a more than anything, a valued customer. Sometimes in a business, there is that one particular person who stands out and sets the standard for what everyone should strive to be. That person, at this particular Chrysler Service Center, is Mr. Pedro Garcia. Mr. Garcia, in a friendly, warm manner, made sure that, not only I, but every customer who walked into the door was taken care of and and their concerns and needs were met. During our wait in the customer service lounge, he made sure everyone was comfortable and was enjoying the choice of movie he showed. Just before I left, we even discussed a suggestion I had for the customer service lounge. He was interested in what I had to say and made sure I was completely satisfied before I left. He makes a big difference and is a big part of why I will continue to come back to Chrysler Jeep Dodge of Paramus for my automotive needs. Thank you, Mr Garcia. Lorraine O'Rourke Service date: 3/6/2011 More
by family4travel
Employees Worked With
Pedro Garcia
March 05, 2011
I WENT TO THIS DEALERSHIP TO GET MY CAR FIXED AND WAS GREETED BY PEDRO, WHOM WAS AN AMAZING PERSON FROM WHEN I WALKED . I TOLD HIM ABOUT MY TERRIBLE EXPERIENCE IN WHICH I GOT RIPPED OFF AT ANOTHER DEAL GREETED BY PEDRO, WHOM WAS AN AMAZING PERSON FROM WHEN I WALKED . I TOLD HIM ABOUT MY TERRIBLE EXPERIENCE IN WHICH I GOT RIPPED OFF AT ANOTHER DEALERSHIP AND HE WAS WILLING TO HELP ME AS MUCH AS POSSIBLE. HE WAS SUCH AN ATTENTIVE PERSON WHICH MADE MY DECISION OF SPENDING $500 ON GETTING MY CAR FIXED WELL WORTH IT . More
by IassisT
Employees Worked With
PEDRO AND JULIO
February 24, 2011
Took me in on time, let me know about recall for my Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and filter change that I came in for. Did the repairs in the estimated time. More
by tsabino
Employees Worked With
Ralph - Service Advisor
January 15, 2011
Parking brake repair. I took it in 5 times assured it was taken care of each time. Have scheduled with Midas. They do not seem to know the regular quirks w/ their own brand. They also performed an un-neede taken care of each time. Have scheduled with Midas. They do not seem to know the regular quirks w/ their own brand. They also performed an un-needed repair (that had been done by someone else 8,000 miles earlier.) What a waste of money and time. Pretty much turned on the brand (we have two). We will give another dealership a shot, our previous one, Wyckoff Crysler/Plymouth was swept under the rug with the bankruptcy clear-out. They were far superior to Paramus but not in a location preferred by Fiat. Too bad. They really were five star. We will not ever re-visit The Route 4 dealership for any reason. Just terrible/filthy and disappointing for a brand we have loved and been loyal to. More
by jim293
Employees Worked With
annon
December 21, 2010
this dealership welcomes you with a smile, they work with you as far as your time schedule and the price. they always have offers for a free oil change or percentage off. in fact they told me about a recall you as far as your time schedule and the price. they always have offers for a free oil change or percentage off. in fact they told me about a recall my wrangler needed that was suppose to be taken care of by another jeep dealer who said they did it but did not. More
by sepb500
Employees Worked With
julio, pedro garcia
