Chrysler Dodge Jeep of Paramus - Service Center

Horrible customer service. Doesn't honor extended warranty contracts. Will try to bleed every dollar out of you. I have a MaxCare extended warranty for my 2015 Jeep Wrangler Doesn't honor extended warranty contracts. Will try to bleed every dollar out of you. I have a MaxCare extended warranty for my 2015 Jeep Wrangler which is 8 year 75,000 and has a $200 deductible per visit. When I arrived for my appointment I told my service advisor, James Chalmers, the three issues I had. All of these items are covered under my warranty. At the time he told me that there would be a 2 hour labor charge for a diagnostic charge at $215/hr. I questioned that charge due to the fact that the warranty states that diagnostic charges are covered IF the components that were diagnosed bad are covered under the warranty. Mr Chalmers told me that Max Care no longer pays diagnostic charges so that is why I need to pay for it BUT my warranty contract states "DIAGNOSTIC CHARGES: You may be asked to authorize disassembly and/or diagnostics at the time your Vehicle repair order is written". So while I disagreed with him I signed the paperwork he provided me and left my car there figuring this would be cleared up with the warranty company. Mr Chalmers called me to tell me that my car was ready four days later and all three items had been fixed and were covered by my warranty. Then he told me my bill was over $671. I questioned that since I'm just supposed to pay a $200 deductible. He told me that the additional charge was the 2 hours of diagnostic time. I argued that I shouldn't have to pay that since the repairs were covered under warranty. I called the warranty company and explained the situation. The woman I spoke to said that if the repairs were covered I am only responsible for the $200 deductible and they pay the dealer all diagnostic charges plus the repairs. She told me not to pay for the 2 hours because it is covered. I went to get my car with my warranty paperwork in hand. I was told they don't do that anymore. I have a contract that states they do and my contract is still valid. My contract is clear as to what I'm supposed to pay. Then another person who I believe is Alex Vargas got up out of his seat to come and tell me that MaxCare doesn't cover diag fees anymore and I told him the same thing that I told James. After going back and forth with both of them they basically told me I wasn't getting my car until I paid the bill. So I went to the cashier and paid so I could leave with my car. I disputed the charges above the $200 deductible with my credit card company. Then the service manager lied in his statement to the credit card company saying that my warranty does not cover diagnostic charges when it clearly states that it does. On top of the warranty issue, when they reassembled the dashboard, they did not reconnect my Sirius antenna to my radio and plugged the key remote antenna into the wrong place. So my Sirius didn't work and my remote controls only worked from 5 feet away from my car. I needed to disassemble the dashboard and reconnect the wires. They also failed to re-run my dashcam power wire or my microphone for my cell phone instead just leaving them hanging from the windshield. Needless to say, I will never use this dealership again and I will dissuade anyone I know from ever using it. After my situation I checked out their Google and Yelp reviews and found out that this money grab is a common occurrence there and I'm not the only one to complain about it. More

Horrible service all around, I totally regret buying my truck at this location. Do not go. truck at this location. Do not go. More

Unprofessional! I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst cu I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst customer service experience of my life! More

They are disrespectful rude people from the employees to manager to the director. They are liers and inconsiderate and when you call them out they become spiteful take longer on your vehicle ignore phone ca manager to the director. They are liers and inconsiderate and when you call them out they become spiteful take longer on your vehicle ignore phone calls and disrespected my truck so mad grease stains everywhere. And never fully fix issues They put bandaids More

ZERO STARS FOR THIS AWFUL DEALER. This is the worst Dealer and Service Center. The Service Team lies. I have three recalls on my car and FCA (Fiat Chrysler Auto) reached to me and This is the worst Dealer and Service Center. The Service Team lies. I have three recalls on my car and FCA (Fiat Chrysler Auto) reached to me and even scheduled the repair for me with Paramus Dodge. A few hours later a service advisor called me and left a message that there are no known recalls on my car. I called FCA back and they again confirmed there are 3 recalls. FCA called Paramus Dodge back and they were told the same thing...no known recalls. FCA scheduled with me another Dodge a little further away, who also agrees three DANGEROUS recalls are needed. Both airbags spray metal and a fire extinguisher. This place is the worst. DO NOT TRUST THEM! FCA is reporting Paramus Dodge for bad business practices. More

James Chalmers, service writer at Paramus Chrysler Dodge Jeep was a pleasure to deal with. Technicians behind the scene also did well as my interior was taken apart with care for replacement of my radio. Lo Jeep was a pleasure to deal with. Technicians behind the scene also did well as my interior was taken apart with care for replacement of my radio. Look forward to doing business in the future. More

Nice faculties. However the services are taking too much time. I think they need to have the for customer. time. I think they need to have the for customer. More