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Chrysler Dodge Jeep of Paramus - Service Center
Paramus, NJ
209 Reviews
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209 Reviews of Chrysler Dodge Jeep of Paramus - Service Center
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November 03, 2011
My first Chrysler was purchased (new) 1991 @ a different dealership. I was not happy with their service department; therefore I was not a repeat customer. Because of that I bought my second Chrysler (new) dealership. I was not happy with their service department; therefore I was not a repeat customer. Because of that I bought my second Chrysler (new) 2000 @ this dealership (Paramus). I totaled my car 2005 & because of the EXCELLENT service I received from Mr. Ralph Russo, I am a repeat customer. It's been 11 years & as long as Mr. Russo is in the service department I will stay with Paramus Chrysler. He is curtious, answers all my questions, very helpful & I appreciate all he has done to make sure my car is in top running condition. Thank you Mr. Russo! More
by JulieMM
Employees Worked With
Ralph Russo
November 03, 2011
I am a fleet customer and have serviced my vehicle with many other dealerships and none compare to the service I receive at Dodge of Paramus. Liza and Steve are great everytime I come in. They keep every p many other dealerships and none compare to the service I receive at Dodge of Paramus. Liza and Steve are great everytime I come in. They keep every promise made. I would strongly recommend all of my family, friends, and co-workers to use this dealer because of the great customer service I get from liza and Steve More
by jmartino
Employees Worked With
liza and steve
November 03, 2011
The experience was incredibly thorough and I felt very comfortable with the work done to my truck as well as the staff. This has been my best experience at a car dealership and I would recommend the serv comfortable with the work done to my truck as well as the staff. This has been my best experience at a car dealership and I would recommend the service dept to everyone. Steven Bradt the Service Manager took the time to break down everything I needed, and had the patience to do so and did not rush me. He was incredibly knowledgeable and personable and made me feel like I was the most important customer there. Thank you thank you thank you for such a wonderful experience and I will be a longstanding customer for years to come - I will be telling my family friends and everyone about the dealership and how great my service experience was! Thanks again, Karen Stagg More
by karenstagg
Employees Worked With
Steven Bradt
November 03, 2011
I know that when I bring my car in for service, Julio will make sure that job is done right. I feel very confident with the work done on my Jeep. will make sure that job is done right. I feel very confident with the work done on my Jeep. More
by djdisco54
Employees Worked With
Julio Lopez
November 01, 2011
I have been dealing with Mr Russo for about 1 year now, he is very professional and very detailed in his approach with my needs. I have been very satisfied with the overall service experience and most of a he is very professional and very detailed in his approach with my needs. I have been very satisfied with the overall service experience and most of all dealing with Ralph is always pleasure. More
by Vito Fragola
Employees Worked With
Ralph Russo
November 01, 2011
Ralph and Steve. What can I say. Here are two guys you can trust with your vehicle. They care about you. And you know how hard that is to find guys like that. They are knowledgeable, friendly,they try to can trust with your vehicle. They care about you. And you know how hard that is to find guys like that. They are knowledgeable, friendly,they try to get you going again as soon as possible without sacrificing quality workmanship, and they make your service experience very pleasant. Finding these guys was a gift. I will continue to favor this dealership as long as Ralph and Steve are there. Thank you again guys you are the best, Joe. More
by Joe Scag
Employees Worked With
Ralph and Steve
September 15, 2011
Liza is exceptional. She makes me feel right at home from the moment I arrive. She get me the answers I need in a timely fashion. All reps should mimic her work ethic and customer service skills. the moment I arrive. She get me the answers I need in a timely fashion. All reps should mimic her work ethic and customer service skills. More
by Ojdza01
Employees Worked With
Liza Landas
August 21, 2011
we had to get our company vehicle serviced and after experimenting with a few awful dealers we had a truly pleasant experience at Paramus Dodge. experimenting with a few awful dealers we had a truly pleasant experience at Paramus Dodge. More
by marionmern
Employees Worked With
Liza and Steve
August 17, 2011
If you want to grossly overpay for a routine service, this is the place to go. If you want to have completely unnecessary service, this is also the place to go. We had a bad experience the first time we this is the place to go. If you want to have completely unnecessary service, this is also the place to go. We had a bad experience the first time we went, and I can’t believe we actually gave them a second chance. We did not purchase the Jeep from this dealership because it only recently started selling Jeeps, but we were quite happy when they opened near our home so we didn’t have to travel as far for service. Episode One in April 2011: We brought in our new Jeep Wrangler for its first oil change, and I followed in our 1999 Toyota Land Cruiser to pick up my husband. The Toyota’s battery died in the Jeep dealer’s parking lot. The sales department told us the service department could replace the Toyota’s battery, so we left it there overnight instead of the Jeep. The next day, the service department called and quoted us a price for the battery, but also told us the Toyota needed a “system flush” – I believe the cost they quoted was several hundred dollars. I was skeptical because the Toyota had a routine service visit not even a month before at the Toyota dealership. I asked the Jeep dealer to simply replace the battery, nothing else. I called the Toyota dealer – which has cared for this 12-year-old vehicle for many years - to question them about this, and they told me they would never recommend a system flush on a vehicle this old unless there were serious engine issues. Since the Toyota is still running beautifully, I have to believe that the Jeep dealer was looking to make some quick bucks. Episode Two in August 2011: The Jeep now has 14,000 miles, so we left it for an oil change and tire rotation, and I marked on the drop envelope “15,000 mile service” in case it needed anything else. That was the biggest mistake ever; it opened the door for them to do a hugely expensive service. Ralph from the service department called us around 7:30 a.m. the next morning and quoted a price for the 15,000 mile service. My husband heard “$49” – asked Ralph to repeat the amount because it seemed high for an oil change – and approved the service. Later that morning, Ralph called me at work and I asked for the total due. He told me it was $497.94, and I almost laughed. I asked him to repeat the amount, and when I realized what he said, I asked him what kind of service they did to the Jeep?! He gave me a laundry list of things that take place during a 15,000 mile service, most of which a mechanic would offer gratis during an oil change. My husband and I immediately left work and went to speak in person to the service manager, Steve Bradt, giving him the opportunity to do the right thing for a customer. In sum, Steve was dismissive and at times quite arrogant. He called in Ralph, who said he told my husband that the $49 he quoted that morning was the 10 percent discount they offered off the total cost. When my husband insisted he would NEVER have approved a service that cost almost $500, Ralph became extremely defensive. Steve defended Ralph, and repeatedly told us Ralph has been a loyal long-time employee. I’ll bet they love him, because he is a master at ripping customers off. Three hours of work was needed on a one-year-old vehicle? Are they joking!?! Ultimately, we were forced to pay the total amount to reclaim our Jeep. Ironically, we had met with a sales rep the night before to talk about buying a vehicle for our daughter. We went into the showroom and told them that under the circumstances, we would never, ever again patronize Chrysler Jeep Dodge of Paramus. We should have learned our lesson the first time. In addition, before you think this is just one bad experience, visit dealer websites such as dealerrater.com or allpar.com and look at the service department reviews. UPDATE: We have since done some research of our own into routine Jeep maintenance. The Jeep owner’s manual suggests service visits at 12,000 and 18,000 miles. It notes that if the vehicle is used for off-road conditions, then the air filter should be checked and replaced if necessary. According to our bill, our air filter was replaced at 14,000 miles, even though our Jeep is driven around town in suburban conditions, and the Jeep manual recommends replacing it under routine conditions at 30,000 miles. The Jeep manual also states the 2010 Jeep Wrangler has a “maintenance-free battery” that requires no periodic maintenance. The Paramus service department cleaned the terminals; did a load test; and installed new pads on our battery, according to our bill. In addition, the manual does not mention anything about changing the spark plugs. Although Ralph told us his service department “cleaned” the spark plugs, but our bill indicates that they replaced the spark plugs. At our meeting, Mr. Bradt handed us a glossy booklet titled “Recommended Maintenance Schedule” – which does not match the official Jeep maintenance schedule. Interestingly, this schedule is produced by “The JelMAC Automotive Group” – a name associated only with the Bergen County Auto Group, which includes Chrysler Dodge Jeep of Paramus. For some reason, this dealership and its partner dealerships feels it necessary to produce their own maintenance schedule that demands far more intensive servicing than recommended by the parent company. When Mr. Bradt handed us this glossy brochure, he promoted it as the official Jeep-approved maintenance schedule required for our vehicle. Our research has indicated that it is not. When you visit a Jeep dealership, you assume you are receiving the official Jeep standard recommendations for servicing. It is unfortunate that this dealership promotes something quite different and far more costly than what is recommended in the Jeep owner’s manual. More
by Joycevsuss
Employees Worked With
Steve Bradt and Ralph in service
July 18, 2011
Chrysler Jeep Dodge of Paramus is just a terrible place to do business. I hope anyone reading this avoids them, hopefully no one else has to go through the problems and stress that this has caused. I unf to do business. I hope anyone reading this avoids them, hopefully no one else has to go through the problems and stress that this has caused. I unfortunately purchased what was supposed to be a “certified” Jeep from them, and it has been nothing but problems since the third day I drove it off the lot. It has been back to the dealer many times for various problems, some of them recurring. After the forth time I brought it in for service I realized that the staff cared little about the problem infected vehicle they suckered me into buying. Each time I brought it in I was given empty apologies and cop-out’s like “A car is a machine and is likely to have problems”. Funny, I have never heard that from any other dealer I have done business with. I then took my case to Chrysler Customer Assurance. After several conversations with a customer service representative I was advised to call the dealer and deal directly with the general manager. I called on four separate occasions and asked for the general manager, Mike Tandurella, and each time I was told that he was in a meeting. I left two messages for him, and never received a reply. After my failed attempts to deal directly with the general manager customer assurance gave me yet another empty apology and said there was nothing they can do. Now I am stuck with this piece of junk until I can afford to trade it in. More
by xraytorr
Employees Worked With
Mike Tandurella, general manager
