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Chrysler Dodge Jeep of Paramus - Service Center
Paramus, NJ
211 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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211 Reviews of Chrysler Dodge Jeep of Paramus - Service Center
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May 31, 2012
I own a dodge caravan 2003 and it has been on this service departemt for over 17 times in the last 4 months for the very same issue , they had me replace , the body control module , windshield , wire service departemt for over 17 times in the last 4 months for the very same issue , they had me replace , the body control module , windshield , wire hardness and many more parts and the car has the very same issues , i really had it with them , ive contacted CHRYSLER to make a complaint , they have help so far , but after last night when i picked up the car and was charge again even after they gave me a letter where it says that i wont be charge again for the same issue . avoid it at all cost , this place is a rip off , chrysler has sent my vehicle to a different dealer and they will take care of all the expenses to get this resolve . More
by arafat209
Employees Worked With
Ralph Russo
January 16, 2012
Ralph and Steve are the dynamic duo. I trust them as if they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough praise. They are great. As long as Ralph and Steve are at this dealership I will return again and again. Thanks guys. You are THE BEST. JOE More
by Joe Scag
Employees Worked With
Ralph Russo and Steve Bradt
December 09, 2011
Hi, I purchased a chrysler town & country back in late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesoni late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesonial, very fair, very kind, and a respectful person. My problem is with the programers for the keys that you guys have there, They are horrible. I have gone over there 4 times now and still til this day I still dont have my second key because it seems like they dont know what they are doing. I am very, very, very upset and dissapointed with them. I have taken days off from work which I dont get paid for and also I have to pay a babysitter to watch my kids so I can go over there and I dont think it is fair to me. Each time that I have gone over there I spend all day over there from 8 am til 4 pm for nothing because my key could never be programed for whatever reason, there was one time that they tried to program a dodge key and mind you I have a chrysler. So this is why I rated this place the way I did, you guys need more people like Carlos the best dealer you guys have there. Well if you guys have any other questions please feel free to call me anytime at 347 680-6082 and my name is Julio. Thank You More
by julio69
Employees Worked With
Pedro
November 21, 2011
I had the tailight replaced in my new jeep due to moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly and extremely helpful! Both Ralph and the entire first time service experience was a pleasure! More
by Patricia67
Employees Worked With
Ralph Russo
November 19, 2011
Bought my Durango 2011 here over a month ago, first oil change and prepared for the wait. There were about 12 people ahead of me but the wait wasn't that long. Very courteous service people specially Ped change and prepared for the wait. There were about 12 people ahead of me but the wait wasn't that long. Very courteous service people specially Pedro Garcia he treated me like a VIP, he should work as a concierge for the Plaza Hotel instead! Only thing maybe they could renovate the service waiting area, other than that I rate the service 5 of 5. Will definitely come back here again to have service done on my truck. Thanks! More
by RazorBlade
Employees Worked With
Pedro Garcia
November 17, 2011
Had a door trim item broken. It was almost closing time Had a door trim item broken. It was almost closing time for service techs and the part was in stock. Instead of me coming back another day, they said Had a door trim item broken. It was almost closing time for service techs and the part was in stock. Instead of me coming back another day, they said they would install the part now if I would like and they got it done in just under an hour. While waiting the service writer answered some questions I had besides being very friendly. More
by Joe M.
Employees Worked With
Pedro Garcia, Eli Ziero, Steve Bradt
November 15, 2011
AN ABSOLUTE RUNAROUND,NO ONE MAKES A DECISION,SAYS TALK TO SOMEONE ELSE.HAD A PART REPLACED LAST NOV,EXACT PART BROKE AGAIN,THEY WOULDNT REPLACE IT EXEPT AT FULL PRICE. THE PLACE ABSOLUTELY SUCKS...DONT G TO SOMEONE ELSE.HAD A PART REPLACED LAST NOV,EXACT PART BROKE AGAIN,THEY WOULDNT REPLACE IT EXEPT AT FULL PRICE. THE PLACE ABSOLUTELY SUCKS...DONT GO THERE More
by KATWALK280
Employees Worked With
JULIO AND CATHY FROM DODGE
November 06, 2011
I strongly recommend!! Everytime I've brought my truck in for service they do a great job. I trust them with my truck and they make sure they get the job done right! The crew here is friendly and amazing!! B for service they do a great job. I trust them with my truck and they make sure they get the job done right! The crew here is friendly and amazing!! Best service ever! More
by djeep
Employees Worked With
multiple people
November 04, 2011
Steve Brandt has always provided me with excellent service over the 10 years that I have been Buying and Servicing cars a this dealership. He has always treated me with the utmost respect and servi service over the 10 years that I have been Buying and Servicing cars a this dealership. He has always treated me with the utmost respect and serviced my cars professionally. I would recommend him and everyone at the Bergen Auto Group. More
by davidba
Employees Worked With
Steve Brandt
