Chrysler Dodge Jeep of Paramus - Service Center

Hi, I purchased a chrysler town & country back in late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesoni late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesonial, very fair, very kind, and a respectful person. My problem is with the programers for the keys that you guys have there, They are horrible. I have gone over there 4 times now and still til this day I still dont have my second key because it seems like they dont know what they are doing. I am very, very, very upset and dissapointed with them. I have taken days off from work which I dont get paid for and also I have to pay a babysitter to watch my kids so I can go over there and I dont think it is fair to me. Each time that I have gone over there I spend all day over there from 8 am til 4 pm for nothing because my key could never be programed for whatever reason, there was one time that they tried to program a dodge key and mind you I have a chrysler. So this is why I rated this place the way I did, you guys need more people like Carlos the best dealer you guys have there. Well if you guys have any other questions please feel free to call me anytime at 347 680-6082 and my name is Julio. Thank You More

I had the tailight replaced in my new jeep due to moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly and extremely helpful! Both Ralph and the entire first time service experience was a pleasure! More

Bought my Durango 2011 here over a month ago, first oil change and prepared for the wait. There were about 12 people ahead of me but the wait wasn't that long. Very courteous service people specially Ped change and prepared for the wait. There were about 12 people ahead of me but the wait wasn't that long. Very courteous service people specially Pedro Garcia he treated me like a VIP, he should work as a concierge for the Plaza Hotel instead! Only thing maybe they could renovate the service waiting area, other than that I rate the service 5 of 5. Will definitely come back here again to have service done on my truck. Thanks! More

Had a door trim item broken. It was almost closing time Had a door trim item broken. It was almost closing time for service techs and the part was in stock. Instead of me coming back another day, they said Had a door trim item broken. It was almost closing time for service techs and the part was in stock. Instead of me coming back another day, they said they would install the part now if I would like and they got it done in just under an hour. While waiting the service writer answered some questions I had besides being very friendly. More

Ted was great to deal with the service was great fast and done properly I will always go there and it is close to me done properly I will always go there and it is close to me More

I strongly recommend!! Everytime I've brought my truck in for service they do a great job. I trust them with my truck and they make sure they get the job done right! The crew here is friendly and amazing!! B for service they do a great job. I trust them with my truck and they make sure they get the job done right! The crew here is friendly and amazing!! Best service ever! More

I had a very good experience. The Service was great, very professional and timely. I would definitely use them again and would recommend them to anyone. I couldn't have asked for better service. very professional and timely. I would definitely use them again and would recommend them to anyone. I couldn't have asked for better service. More

Steve Brandt has always provided me with excellent service over the 10 years that I have been Buying and Servicing cars a this dealership. He has always treated me with the utmost respect and servi service over the 10 years that I have been Buying and Servicing cars a this dealership. He has always treated me with the utmost respect and serviced my cars professionally. I would recommend him and everyone at the Bergen Auto Group. More

Car was fixed on time and correctly the first time. The staff is friendly and accomadating from the call center for appointments to the Service desk. I would recommend this dealer. staff is friendly and accomadating from the call center for appointments to the Service desk. I would recommend this dealer. More