Chrysler Dodge Jeep of Paramus - Service Center

Service/Sales This dealership is absolutely the worst around! I scheduled my service appointment and I was running late. I called to inform the service department This dealership is absolutely the worst around! I scheduled my service appointment and I was running late. I called to inform the service department and they told me they could still accommodate me. Let me just say that I live about a half hour away from this dealership so it is a bit of a drive. However, when I got there the lady at the desk was as rude as can be and exclaimed, "Your an HOUR late, there is nothing I can do for you." Then she proceeded to tell me I would have to wait two hours for an oil change. I am sorry but if you could not accommodate me you should have told me on the telephone and I would not have drove over 40 minutes in traffic! Stay away this place is horrible! This isn't the only poor experience I've had, the sales department is even worse. They had me in tears telling my credit is so poor that I can't afford to buy a car. The guy was so rude to my husband that he almost snapped! Very unprofessional! ca More

I have been to this dealer several times in the past year. They have not yet fixed a problem after 4 visits for the same issue. They do not call to tell you if your vehicle is finished or if they need t year. They have not yet fixed a problem after 4 visits for the same issue. They do not call to tell you if your vehicle is finished or if they need to keep it for several days beyond the estimate. They do not answer the phone when you try to schedule or reschedule an appointment. I once brought the car in for what I knew was an exhaust manifold leak, they scanned it for codes, found none and told me the car was in perfect working order. I asked them to actually LISTEN to the exhaust and they noticed the problem right away and repaired the vehicle. Their loaner policy has changed three times in the past 6 months. They have a rewards program that they choose to not honor sometimes. I purchased the car there and the sales team was very nice and helpful. The service guys are very polite when you are there and they seem to listen to your concerns, but good luck trying to reach them by phone for an update on your vehicle. Im not going to be returning here for service. More

Chrysler of Paramus still lives on another planet. I was denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called officer at the dealership who is the top boss' daughter. I am sorry to say that the person recreated the entire issue; never called me but left it up to me to call; and most hurtful of all, denied she was going to ask the regional person about the matter. She said that weeks ago. This whole issue is ridiculous and the officer who is supposed to give care and attention to customers, the daughter of the owner, showed me nothing less than contempt. I am sorry to report that about anyone. jcrosson More

I had a problem with a 2012 Jeep SRT8 I purchased from this dealership. I was told I needed a new motor that wouldn't be covered under warranty and the cost would be $20,000. The reason my warranty was de this dealership. I was told I needed a new motor that wouldn't be covered under warranty and the cost would be $20,000. The reason my warranty was denied was because there was an aftermarket air intake installed. The dealer claimed there was a piece "missing" from the intake system. I quickly came in and asked to look at the intake system and to my surprise, there was ABSOLUTELY NOTHING MISSING from the intake system. Then the story changed and I was told someone must have dropped something in there. I was told to either leave a deposit for a 20k motor or I would get charged for a daily storage fee. I got suspicious and got my insurance company involved. Suddenly the $20,000 quote I was given was changed to $8100. I felt I was being taken advantage of and had my truck towed from the dealership to avoid their "storage fee". I was then charged over $680 for the motor tear down. I was then told that if I got the work done there they wouldn't charge me the $680+ dollar fee. Something didn't feel right. I wanted my truck out of there. Then, all of the parts of my motor were thrown in my back seat. That's right, all the heads, intake, manifold, and various motor parts were thrown in my back seat ruining and stinking up my interior. I have contacted an attorney since neither Chrysler nor the dealer made any attempt to make this right. Now my truck not only needs a new motor, it also needs a new interior and they expect me to pay for it all. Never had an experience like this. Never. More

I bought a new car here in Sept 2011, and was pleased with my Sales Rep Jessie Lopez. Unfortunately, my rear wheel tires became bald at less then 12,000 miles. The Service Specialist Dennis Packes imme with my Sales Rep Jessie Lopez. Unfortunately, my rear wheel tires became bald at less then 12,000 miles. The Service Specialist Dennis Packes immediately stated that it was "my driving habits" the caused this. He had no other explanation. He didn't even take off the wheels to check rear end after I told him that it seemed tight. I'm a 40 year old married man with a limited income, and 3 children. I'm in no financial position to buy cars and simply beat them. This will be the last time I buy a car from this establishment because they simply do not stand behind their product. All I've ever bought in my life were Chryslers and never had a problem with Service Tech like this. Shame on them. More

Had car in for service several times. Service was not performed right and the dealership wanted to charge me even though the car is still under warranty. Talked to Steve, the service manager about my con performed right and the dealership wanted to charge me even though the car is still under warranty. Talked to Steve, the service manager about my concerns and he was very disrespectful. Took my business somewhere else. More

Ralph and Steve are the dynamic duo. I trust them as if they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough praise. They are great. As long as Ralph and Steve are at this dealership I will return again and again. Thanks guys. You are THE BEST. JOE More