Chrysler Dodge Jeep of Paramus - Service Center

Don't waste your time Horrible service department, they overbook themselves and then can't get the job done for the customer. I've made appointments here and every single t Horrible service department, they overbook themselves and then can't get the job done for the customer. I've made appointments here and every single time I bring my Jeep in, there's a reason why they can't look into it. Aside from oil changes/tire rotations, I will not be bringing my car here anymore! Don't waste your time! More

Service Dept I had the pleasure of working with Service Specialist Chris Rodgers on 1/8/15 and I was very happy with the experience. Prior to the apt I had notifi I had the pleasure of working with Service Specialist Chris Rodgers on 1/8/15 and I was very happy with the experience. Prior to the apt I had notified the service dept that in addition to my regualarly scheduled maintenance, I was seeing the Service Transmition light light up in my Jeep Grand Cherokee Summit. When I dropped off my truck, Chris advised me they would check the problem and let me know if there was an issue. Later that day I was contacted by Chris advising that all items were addressed and fixed. Chris advised that they test drove my truck and acknoledged the issues I was seeing. luckily it was a rather simple electronics update that was needed in my truck. This was performed and it very clearly fixed the issue. Overall I was very happy with Both Chris Rodgers as well as the experieince with the service dept . Dom D. More

DONT BUY FROM THIS DEALER!!!!!!!! I would never buy a vehicle from this dealer ever! I bought a used 3 year old Dodge Journey from this dealer. I had the vehicle back in for service I would never buy a vehicle from this dealer ever! I bought a used 3 year old Dodge Journey from this dealer. I had the vehicle back in for service due to the transmission shifting hard and not going into gear properly only a few months after buying the vehicle. Brought the vehicle back to Paramus Dodge Service department and was told it would be fixed. They charged me $250 to make the repair. (Bad sign number 1). They stated they replaced the seal to the transmission, which was leaking. A few months later I have my Journey up at my own mechanic for an oil change. (Never offered any free or discounted oil changes when I purchased the vehicle - Bad sign number 2.) My mechanic was aware of my transmission problems and while he had the truck up on the lift he looked at the transmission. The transmission was still leaking and the service department did not replace the seal, they just put sealant over the leak, which surprise, surprise it began to leak a second time. When I called the service department and spoke with the manager of the service department he treated me over the phone like I was lying to him about what I found. I brought the vehicle down to them and as I introduced myself to him, he said to me, 'Oh you are the guy that says that we didn't do the job correctly.' Your service department didn't do their job! When they put it up on the lift he was even surprised how lousy of a job they did "repairing" my vehicle. I left it with them for a second time, with the understanding that they would fix the vehicle. After they supposedly fixed the problem a second time (Bad sign number 3). We drove the vehicle for about another month or so. Well, the transmission began to act up again for a third time. I called the dealership again, telling them that I would need a rental when I dropped off the vehicle to be fixed a third time and stated I would need another Journey at least or a pickup to haul vacation stuff, since the transmission started acting up the week before we were going on vacation. I was told they had no vehicles like that in the rental department and they made no effort to assist me in anyway. At this point I did not want the vehicle, nor could I trust their service department to make any repairs to my vehicle. When I brought the vehicle back no one was willing to help me in anyway to resolve my problem. All the sales managers treated me rudely and in no way had any interest in helping me out. At one point one of them said to me when I mentioned the Lemon Law, "Yeah good luck with that, it takes like six months even if you try to go that route." The vehicle had been owned for 8 months and had transmission problems three times. THIS SERVICE DEPARTMENT IS HORRIBLE! THE SALES MANAGERS ARE RUDE, OBNOXIOUS, AND ARE GREEDY, HEARTLESS PEOPLE. All they care about is their commissions and sales of vehicles. They can care less about the customer. Horrible, Horrible, Horrible place to buy a car or service a car. DO NOT GO HERE EVER! More

Worst customer service I have ever experienced Took my car there for routine maintenance, new brakes and to have a noise in my air conditioner looked at. Got my car back and was told the noise wa Took my car there for routine maintenance, new brakes and to have a noise in my air conditioner looked at. Got my car back and was told the noise was fix, however it was not and now my air conditioner was blowing hot air, which it was NOT when I dropped it off, When I told the sales manager Pat about the problem he accused me of scamming them !!!!! I just spent $1000 and he thought I was scamming them !!!! Unbelievably rude and insulting. Would never ever return there and caution other people to do the same!!!! More

HORRIBLE SERVICE POLICY$ - never going back. I will never lease here again - EVER ! So done with this place. BEWARE - you will be charged $130.00 "diagnostic charge" even if having warrant I will never lease here again - EVER ! So done with this place. BEWARE - you will be charged $130.00 "diagnostic charge" even if having warranty work done - they find a way, trust me. They won't reimburse for a car rental even with the "engine apart" for 4 days and the dealer "waiting for parts" ----- SERIOUSLY ? PS: they might want to use and actual phone system to handle calls instead of the rink dink VoIP pretend phones - TERRIBLE. More

Horrible Service Center, Stay Away Horrible service department. Came in with a 4 month old car with 3400 miles on it with leaking oil. One would assume it would be under warranty (and I Horrible service department. Came in with a 4 month old car with 3400 miles on it with leaking oil. One would assume it would be under warranty (and I even have the extended lifetime warranty purchased through Mopar/Jeep), yet they would not even look at it if I did not put down $130 for a "diagnostic fee". They even stated it could have been something I caused by hitting a pothole without even taking a look at the car. How they could come up with that line, I don't know. Went down to another Jeep dealership and they took it right it no problem. Stay away from this dealership. More

Customer Torture The level of incompetency at this service center is abundant. The arrogance and rudeness of both Liza and Michael were on display from sentence one. The level of incompetency at this service center is abundant. The arrogance and rudeness of both Liza and Michael were on display from sentence one. We stated that we were never treated this way at Honda and Michael's response was, 'Well, this sure ain't Honda" That was the only thing that he got right in our two days dealing with these people. I would highly recommend staying away from this dealership. I wish I would have searched this site sooner. liza referred to my wife as 'the xxxxx is here' One look at liza and you would understand her animosity toward a beautiful, bright hard working mom. Liza, I'm sure there are many reasons you are unhappy with your life but please do not take it out on customers. More

Very Dishonest Service Transmission module had to be replaced, when they said it was ready, I picked it up and went on my way to work just for the transmission to stop worki Transmission module had to be replaced, when they said it was ready, I picked it up and went on my way to work just for the transmission to stop working after 20 minutes. After 3 days of refusing to offer me alternate transportation because my new vehicle was having transmission issues (not working at all). I was told from another dealership that they were lying to me about the age requirement for rental (which is 21 through enterprise) and authorized 5 day reimbursement for said rental through enterprise. When I called to confirm this with my service advisor Liza. She quickly and rudely confirmed and then hung up on me. All after having too beg them for a ride home because I live father than there 5 mile shuttle radius. More

Chrysler 300S - "S" stands for "Stay" away from this dealer! I purchased a 300S from this dealer. I have brought the car back for service for the same issue 5 times. This service department misdiagnosed the issu I purchased a 300S from this dealer. I have brought the car back for service for the same issue 5 times. This service department misdiagnosed the issue incorrectly the first three times and failed to resolve the issue the remaining 2 times. Now I am being put at the end of the line like a stranger and being made to wait 2 weeks by this Service Manager before they will look at my vehicle again. Horrible Service! While some employees here are awesome and go way out of their way to be helpful others are rude and don't care that you are a paying customer. If it's all the same to you do not give this dealership your money as they will smile in your face but when the going gets tough they will leave you flat! I will not be a returning customer. Buy somewhere else! Anywhere Else! More