Chrysler Dodge Jeep of Paramus - Service Center

Awful service department This service department is flat out awful. They never update you on the status of your vehicle, the staff is unfriendly and do not care about customer This service department is flat out awful. They never update you on the status of your vehicle, the staff is unfriendly and do not care about customer satisfaction. I leased a 2015 Dodge Challenger from them in May of this year and have had popping and crackling in the dashboard speaker since having it for just a month. Over the last month and a half they have refused to acknowledge the problem, and when they finally ordered and replaced the speaker and next day the same speaker was still popping and crackling. I have my doubts they even replaced the speaker. I have filed a complaint against this dealership with Chrysler headquarters and would ABSOLUTELY POSITIVELY NEVER recommend anyone buy or lease or bring your Chrysler, Jeep, Dodge or Ram for service. They are AWFUL!!!!! More

Chrysler Dodge Jeep of Paramus Sales team Don't buy. Don't waste your $ at service. Don't even take it for a recall. Chrysler Dodge Jeep of Paramus Sales team was absolutely unprofessional i Don't buy. Don't waste your $ at service. Don't even take it for a recall. Chrysler Dodge Jeep of Paramus Sales team was absolutely unprofessional in how they handled a situation when I picked my car after service hours. We had taken the car in for yet another recall and a sliding door repair that had been addressed 2 prior times. My wife and I got to the dealership in the evening, as we walked into the dealership she noticed the front windows of our car were down and the doors unlocked. Par for the dealership was my thought. We paid the bill and before leaving I asked someone what the policy was for picking up a car from service and how the car should be left. I wanted to inform them so they can address the laps so it does not happen again. I asked to speak to a manager in charge of the building and got a manager that was not willing to take any responsibility for something on his property. I asked for his card, his response was he didn’t have one. I asked if he could inform his counterpart in service and have them give me a call. He was not willing to do that. Finally, he gave me a choice, leave and call service tomorrow or he would have to call the police. I said to go ahead and call. Clearly, he was not in charge of the building as he proceeded to speak/brief someone else. They both walked back to my wife and I the gentleman introduced himself as Milton the sales manager. He also proceeded to explain to me that service is separate and they have nothing to do with them. He was adamant that it was not his problem and asked me to leave, I asked for his card, he went to his desk got it, slammed it on the receptionist counter and said, call the Paramus Police and have them remove this jurkoff from the building. While waiting for the Paramus PD to arrive, a 3rd person walked over and tried to imply that I was being rude and calling the staff names. Basically tried to intimidate us to leave. The Paramus Police Officer arrived, I indicated that he was called because of me. The Officer indicated if it is not a criminal matter there was nothing he could do. I explained to the Officer that I understood and told him why the Dealership called. He spoke with the employees and came back. I asked the Officer if he would come out to the car and take a look at it. He took my name and number to log the call. 3 different people addressed us that night not one apologized. Not one took ownership. I filed a complaint with Chrysler, as well as the Dealership group. Left a voicemail for GM Dean, did not get a call back to date. I did get a call from the Group operations person as well as the Service Director. Chrysler Dodge Jeep of Paramus wasted Paramus taxpayer dollars to in order to avoid any sort of responsibility or civil response to a question about their policies. Yelp has far more reviews that are just as horrific – as of this post Chrysler Dodge Jeep of Paramus 72 reviews 45- 1 star reviews. 14 - 5 star reviews. 19% good 63% bad. More

Worst Service They have zero follow up and when you call them to inquire about your car they lie. Thanks Sean for the outstanding customer service after purchasin They have zero follow up and when you call them to inquire about your car they lie. Thanks Sean for the outstanding customer service after purchasing 4 cars at this dealer never again will step foot inside. More

Check your vehicle thoroughly before leaving facility During a service call to repair my parking break the service department broke off the gear shift knob and attempted to hide it. I discovered it, comp During a service call to repair my parking break the service department broke off the gear shift knob and attempted to hide it. I discovered it, complained right away, and was told that a new knob would be ordered and mailed to me. After filing a BBB complaint I discovered that they added the knob to the service order and never ordered it. They have failed to resolve the issue which aligns very well with the overall experience I had with the service department's lack of follow-through, rude service desk personnel (in person and on phone - was even told by one of the managers that a particular employee receives a lot of complaints). I am still waiting to receive a $10 part that the dealer broke and acknowledged that they would fix. I will never trust this dealership with even a simple oil change. (other complaints: giving me delivery of vehicle without a signed sales contract (if only I weren't so honest); failing to order title and plates until I reminded them a two weeks after the 30 day temporary expired - and then not verifying my information as I had moved (a simple verification could have saved a lot of hassle); Lying to me about status of order - for over a month). How they stay in business is beyond me. On a positive note, my sales person was great. I hope he goes to another dealership so I can buy another car from him. More

Used car sold as New Car on 36 month Lease....Fraud Dealer We brought new JEEP Cherokee Latitude model from Chrysler Dodge Jeep of Paramus showroom. But in actual it was used car and they sold as a new car wit We brought new JEEP Cherokee Latitude model from Chrysler Dodge Jeep of Paramus showroom. But in actual it was used car and they sold as a new car with Lease. We found few documents in car with expired insurance on other guy name so we got doubt and asked sales and finance person it this new car or used car? They told its a brand new car and sold me with new car price value. After ten days they called me and said you cannot own this vehicle because its a used car we cannot lease it. While approval processing Bank found its a used car and cannot approve for lease that time they said that its a used car. On keep asking they said its new car only. We went at showroom to talk with them, they simply get back keys from me and didn't apologize for their mistake and didn't give any kind of best option. They took car keys and said return your money back. Note: They sold used car by saying its a new car. They did fraud with me. So its a message please don't trust Chrysler Dodge Jeep of Paramus dealer. They do fraud with customer and don't even respect. More

WORST SERVICE DEPARTMENT EVER I brought my Jeep to the dealer for service and was told they would call me to let me know when its ready. they never called and when i tried calling I brought my Jeep to the dealer for service and was told they would call me to let me know when its ready. they never called and when i tried calling them they DON'T ANSWER THE PHONES!!!! when i finally got through to them they were nasty and not helpful. my car was NOT fixed and they were rude and nasty over the phone and in person. I took my Jeep to another dealership and they fixed it and within 5 hours after I dropped it off it was ready. Too bad on Chrysler Dodge Jeep of Paramus that my work truck lease is up in two weeks and I wont be buying my new Ram 2500 from them. More

This dealership sucks So I bought a 2015 1500 ram 2 months ago I had engine problems at 2000 miles and they spent two weeks trying to fix the problem they had me rent a car So I bought a 2015 1500 ram 2 months ago I had engine problems at 2000 miles and they spent two weeks trying to fix the problem they had me rent a car eventually after complaining they gave me a rental. I was told and it was written in my contract for a free oil change they didn't want to give me my free oil change. But after seeing who they was dealing with they changed they mind. I open up a case with Chrysler about my engine problem. So they knew not to mess with me. I wouldn't recommend this dealership to anyone they know how to take your money but they do not help you. They will give you the run around. More

Liars...Liars...Liars. Buyer Beware! After 7 weeks, that's right 7 weeks of dealing with a car repair situation through an extended warranty contract with Paramus Chrysler D Buyer Beware! After 7 weeks, that's right 7 weeks of dealing with a car repair situation through an extended warranty contract with Paramus Chrysler Dodge Jeep Dealership on Route 4 West and thinking things could not get any worse...It does! They "repaired" the original issue and in my opinion caused another major problem with our car. Second problem occurred right on the lot after the car was started and began leaking oil - of course, the second problem is not covered by warranty! After 7 weeks of nonsense, car rentals and lies...the best is yet to come - We refused to allow them to do the second repair after another 2 week hold up in their service shop and went to pick the car up. We were given the car keys and sent out to search the lot for the car only to find that they parked another car across ours blocking an exit. We were forced to go back into the dealership and ask for the car to be moved and informed they had no idea where the keys were! Very long, upsetting story made shorter - we had to call the police to get our car out!! Luckily for us right before the police showed up they "found" the keys and were able to let us out. From the laughing and gawking seems like a lot of employees enjoyed the show from inside the shop at our expense. This is not our first problem with this company. Customer service is essential and non-existent here! I did reach out to Corporate today and waited 25 minutes on hold while they called the dealership to confirm my story. The service rep did pretty much hear the same from them and told me this matter definitely needed to be sent to a manager's attention in corporate and that is was not good. When I asked what could be done to help us she said....Sorry, really nothing, but be assured she would let someone know" Really???!!! Like I always say - The fish stinks from the head down! Model bad business behavior and you get bad business behavior. Shame on Chrysler and Paramus Chrysler Dodge Jeep Dealership. This was my 3rd Chrysler and for sure! UPDATE - After two independent insurance inspectors looked at the car it is 100% confirmed the repair was never done - not a single part replaced and they stole $2000.00 from the warranty company for the service- 10 weeks of crap with this dealership now and still no working car! I will now contact their district manager to alert them and try to get some help. I hope to prevent this from happening to others. More

No respect. Treat u like your stupid Brought my 2012 Challenger in a couple times for service. Third time someone left a large scratch and dent in my bumper. I was told it would be taken Brought my 2012 Challenger in a couple times for service. Third time someone left a large scratch and dent in my bumper. I was told it would be taken cae of and i waited 3 to 4 hours on s Sat for the repair. When i checked on the status i saw it was never touched. 30 minuted later the show me the car and all they did was cover the dent with touch up paint. I was insulted and complained so another 3 days i brought it back where it was fixed properly. That was my last time i would deal with a business that treats theyre customers this way. More

Thieves I had a great experience purchasing my 2011 Jeep Wrangler Unlimited from them. Serivce was another thing. I brought my truck there to have the bra I had a great experience purchasing my 2011 Jeep Wrangler Unlimited from them. Serivce was another thing. I brought my truck there to have the brakes replaced. They stripped a lug nut and jammed it on the wheel. They never mentioned anything. The mechanic just didn't care. He chipped the paint on the hood of my Jeep as well...looks like he closed the hood on some tools. They made me wait over 4 hours to replace the stud on the wheel and then tried to charge me for the work. I won't buy air from that dealer ever again. I tried to talk to the owner to explain what type of people he has working there... but he couldn't be bother to call me back. Never again...I will pay to have my next Jeep brought to a different dealership if need be. More