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Chrysler Dodge Jeep of Paramus - Service Center
Paramus, NJ
209 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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209 Reviews of Chrysler Dodge Jeep of Paramus - Service Center
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January 06, 2017
Steer clear of this place for service I had my company vehicle towed to this dealership because it was the closest one to where my vehicle broke down. The service staff seemed put off by I had my company vehicle towed to this dealership because it was the closest one to where my vehicle broke down. The service staff seemed put off by having to take in my vehicle during a very busy day and gave me very little information when I left. I was out-of-state visiting family at the time and had to leave my vehicle there. It took over three weeks to get backordered parts and get my vehicle put back together when the transmission failed. I had a very difficult time getting updates or speaking to a manager when I was dissatisfied with the progress. Once I was able to get someone higher up the repair began to move ahead. However less than two weeks after picking up my vehicle I had to take it back to a local dealership only to find out that the transmission pump had not been installed properly and I was leaking transmission fluid. I am now facing a $1600 repair bill to correct work that was supposed to have been done under warranty at this dealership. I am in the process of trying to get this dealership to reimburse my company for the additional repairs that were done incorrectly the first time. I have to say that I am beyond frustrated and disappointed in the customer service I have received as well as the quality of the workmanship in repairing my vehicle. I will say, in fairness, that once I pushed hard enough, I got in touch with Heather who got my service advisor to respond faster. However my overall experience was that communication was very poor and I was kept in the dark for much of the time. More
by Creform
Employees Worked With
Heather Curcio
December 06, 2016
The worst!!!! Clueless. Could care less. Charge you $140 before you even walk in and then they let it sit there for days. My 3 year old latitude just completely shu Clueless. Could care less. Charge you $140 before you even walk in and then they let it sit there for days. My 3 year old latitude just completely shut down on the highway die to their Computer systems and they told me they would impound my car if u didn't get it out of there when I complained that this was an emergency and the computer system was freezing up my car. What a racket. They sell u a poorly made vehicle...then charge you to fix their problems. The manager Steve was condescending and defensive and completely unhelpful. I have been. A Jeep owner for 20 years and this department has turned me off completely to Jeep. More
by Jeep Latitude 2014
Employees Worked With
Steve Brunt service manager
October 18, 2016
Excellent Service Expirence I recently brought my car into Chrysler Dodge Jeep of Paramus for service. My experience was excellent, I dealt with a wonderful service adviser named I recently brought my car into Chrysler Dodge Jeep of Paramus for service. My experience was excellent, I dealt with a wonderful service adviser named Noel Lopez. There were many issues with my car, Noel was able to give me a full description of what was wrong with my car and tell me what I could do to fix those problems. I waited for the vehicle that day, and my service adviser kept me apprised of all updates as they were received. I will most defiantly come back to Chrysler Dodge Jeep of Paramus. More
by cd122
Employees Worked With
Noel Lopez
September 29, 2016
women beware! I gave this dealership the benefit of the doubt three times and now I have had it! If you are a women bring a car for service please expect to be tre I gave this dealership the benefit of the doubt three times and now I have had it! If you are a women bring a car for service please expect to be treated like you are not a person, whether on the phone or in person. They talk down to you like "listen lady this is how it is" very professional! Or give you the wrong easy pass and try to blame you for there mistake. These are just a few issues. If you are a women with a child oh forget it! I had the service attendant standing behind me and the whole dealership watch as I struggled with my childs stroller and the convertible car set! If I didn't hit the panic button on my car I wouldn't have known where it was, as i walked with my stroller and car seat with not one person asked do you need help. The unprofessionalism, tone, actions and out right disrespect make me disgusted that I ever did business with this dealership and they should be ashamed from management to service personnel. More
by Just2015
Employees Worked With
Joe
September 20, 2016
Worst Service Dept. and customer service ever!!!! Too much to list ...but dont let any female take the car in for service alone and talk with the service dept manager..this guy is lucky i was not the Too much to list ...but dont let any female take the car in for service alone and talk with the service dept manager..this guy is lucky i was not there to put him where he deserves.....currently own 2 vehicles with jeep/dodge and thanks!!!! To this dealership it will be my last!!!!! To all my Military brothers...stay away from Paramus Jeep...... More
by Stryker14
Employees Worked With
Service manager, Dean Redmond
September 08, 2016
Terrible All Around Do not go here! Do not try and buy at night. They basically block you from leaving the dealership without buying a car, and after you agree to, they p Do not go here! Do not try and buy at night. They basically block you from leaving the dealership without buying a car, and after you agree to, they push you out without even signing all your paperwork or showing you how to use the car. If you have an issue with service and have to speak with someone about it, be prepared to get spoken to like a child. More
by Robert
Employees Worked With
Employee not listed, Milton Rodriguez
September 03, 2016
Worst Service Department Everytime I bring my Jeep in for service they have a different reason why my Jeep has the same symptoms. They are incompetent at diagnosing vehicles. Everytime I bring my Jeep in for service they have a different reason why my Jeep has the same symptoms. They are incompetent at diagnosing vehicles. Technicians are untrained and should not work on Chrysler vehicles. I would avoid this Dealership at all costs. Service reps don't answer phone calls or return voicemails. I had to have Chrysler Corporate open a case against them. More
by JKRubicon
Employees Worked With
Dominic, Ralph Russo, Heather Curcio
August 05, 2016
The worst Leasing a car from them was a nightmare - they made multiple errors in the paperwork which forced me to come back in on 3 different occasions to resig Leasing a car from them was a nightmare - they made multiple errors in the paperwork which forced me to come back in on 3 different occasions to resign new paperwork due to their carelessness. I recently brought my lease in for service and found the team to manipulative and deceitful. They were blaming me for a part that is under warranty not properly working and insisted I pay to fix it. They never even took the time to diagnose the problem to see what was wrong...I asked them to just do that and they still wanted to charge me a few to diagnose a problem. Experience turned me away from the entire brand altogether. More
by Jonats
Employees Worked With
Unknown
July 08, 2016
Horrible service manager STEVE BRADT Steve BRADT is a horrible service manager!! He is rude to women and refused to properly fix my leased 2015 Jeep Cherokee after they incorrectly repair Steve BRADT is a horrible service manager!! He is rude to women and refused to properly fix my leased 2015 Jeep Cherokee after they incorrectly repaired it then tried to charge me to replace the part they incorrectly repaired. Not only that the main issue is that on 3 different occasions the service manager was extremely unprofessional and rude!! I had to file a complaint to Chrysler on 3 different occasions! I will never purchase another vehicle from them again!! More
by Dnice712
Employees Worked With
Steve Bradt
April 29, 2016
HORRIBLE!!!!!!!!!!!!!!!!!!!!!!! My 2015 Jeep Cherokee has had transmission problems 3 times since I got it. It just dies when it feels like it even on the highway. The dealership "f My 2015 Jeep Cherokee has had transmission problems 3 times since I got it. It just dies when it feels like it even on the highway. The dealership "fixed it" twice and the third time didn't believe me that anything was wrong. I even have pictures of what was showing up on my dashboard. Forgive me for not wanting to get killed because my car is a xxx! Thanks for not caring. That was my 4th car from them and the LAST. More
by Unhappycamper5
Employees Worked With
The gentleman in service dept wouldn't tell me his name.
