Chrysler Dodge Jeep of Paramus - Service Center

Quick service and thorough diagnostic of issue Paramus Jeep did an excellent job quickly fitting my Jeep in and having the issue diagnosed and fixed within the business day. Explained exactly what Paramus Jeep did an excellent job quickly fitting my Jeep in and having the issue diagnosed and fixed within the business day. Explained exactly what was going on and gave me several options to problem solve. I will be continuing my service here through out my lease period! Angie in service was great and very responsive. She was very transparent and even arranged for a shuttle service for me. Cheers! More

Dodge Caravan Survey Chrysler Dodge Jeep of Paramus does a very good job of explaining all services done thoroughly and keeping records of them for future references. It m Chrysler Dodge Jeep of Paramus does a very good job of explaining all services done thoroughly and keeping records of them for future references. It makes it convenient during service appointments. More

Jeep service and repair Making an appointment was very easy and quick. Dealer fixed the issues and had the car ready the same day. The entire experience from dropping the c Making an appointment was very easy and quick. Dealer fixed the issues and had the car ready the same day. The entire experience from dropping the car off and picking it up was pleasant. More

Kept promise I purchased my Jeep Cherokee from them May of 2016, the sales Manager "Dean Redmond" promised to assist me if could not get a ride or car if I brough I purchased my Jeep Cherokee from them May of 2016, the sales Manager "Dean Redmond" promised to assist me if could not get a ride or car if I brought my in for service. Well last week was one of those incidents and Dean was able to pull a courtesy vehicle from one of his colleagues. It was on last minute notice and Steve the Service manager took me in on last minute notice and was able to identify a faulty battery issue. Nothing better than keeping your word - even though over a year transpired. Thanks, Dean Redmond More

From day one from sales to service Horrible!!!! I originally went into this dealer in 2015 and had sales rep Ryan, I was looking to get into the Dodge Charger or challenger and well I guess due to m I originally went into this dealer in 2015 and had sales rep Ryan, I was looking to get into the Dodge Charger or challenger and well I guess due to my credit score being only fair it wasn't possible at the time so he had menlook at the Jeep Cherokee Limited! After 7 visits (yes 7) finally they came within reason of my budget and got me into a lease on the Jeep. That was only the beginning, I needed a co-signer which they told me after they ran the numbers and gave me the monthly payments I was fuming that this wasn't mentioned to me until it was time to sign the paperwork and they outright told my boyfriend to start signing his name and because he had the higher credit score his name was listed first on my lease agreement! So ok I got the manager involved and was able to rectify this, so in March 17th 2015 I drove away in my new jeep Cherokee limited. Great right??! Congratulations! Right? Absolutely not!!! Not even a year to date one of my headlights died so I brought it to service department being still under warranty right? Wrong again. It wound up costing me $500 for the service techs labor fees!😡😡 my service rep was AJ. Also while bringing I. For the headlight, keep in mind not even a year into my lease I noticed that the around all my vents the paint around them was literally peeling off so I mentioned this to AJ and he said he put the claim in with Chrysler Corporate and would let me know. Another year later this past may 2017 I never received a phone call nothing from ryan nor AJ. So in Early June I was driving along the turnpike and my car started stuttering I brought it to my uncles shop to diagnose the problem and he said it was a misfire in the 4th cylinder so I brought it into Paramus dealer service. I told him exactly what the problem was as Mike the service rep explained I wasn't in warranty for this so I said ok no problem just call me and let me know how much it costs for them to replace the coil. (Keep in mind this should not even happen to a car that's only two years old but anyway) Mike calls me later that morning and tells me it's going to be $1600 to replace the coil and thatbthey had to replace all the coils all the spark plugs and something about replacing gauges.i said absolutely not will I give them $2k on a leased vehicle I only owed $3,000 on not to mention my uncle quoted me no more than $300 and all it neeed was the one coil. Ryan was fired as a sales rep not even a month after I got my car from him and AJ was fired as well which is why I never got a follow up call to find out about the peeling dash area. So when I went to pick up my jeep from service this June they tri d charging me a $150 diagnostic fee when I'm the one who already had it diagnosed and told them what the problem was. Then and only then I asked Dominic why no one followed up and check to make sure AJ did in fact put the claim in before he was fired? Dominic printed out saying it was denied! Which is pure xxxxxxxx on Chryslers part. So anyway I got a xxxxty vehicle from a bunch of crooks and bullxxxxters! Even the GM there was quite a cocky jerk! Very unprofessional all around and worst customer service EVER! So I picked my vehicle up and had my mechanic look at it and it was only a $50 replace the one coil! That was it for me my final straw!!!! Worst experience of my life to date from start to finish. now just today 7/1/17 I went to Hyundai and got out of that God aweful lease and will never have to nor would I ever go to Paramus dealership ever again nor will I ever buy lease or anything they Chrysler Capital Corp!!! I wouldn't refer my worst enemy to this place nor would I reccommend any Chrysler vehicle they are over priced pure crap!!! I'm happy to be a proud comfortable safe efficient Hyundai Sonata owner! Absolutely disgusted with this dealer specifically!!!! I won't be surprised if Dominic still has a job after a week too!!! oh and the attitude of all the staff there were outright rude, disrespectful snotty and a bunch of crooks!!!! More

Excellent Mr Micheal aglialoro had a good personality,a good dispositon, was professionalism every way, very detailed and informative. He was caring on our need Mr Micheal aglialoro had a good personality,a good dispositon, was professionalism every way, very detailed and informative. He was caring on our needs and patient. More

They have no idea about customer service A simple oil change with appointment takes at least 3 hours. They promise to have shuttle but the guy is never available so it is useless. They only A simple oil change with appointment takes at least 3 hours. They promise to have shuttle but the guy is never available so it is useless. They only nice for selling... that is the end!!! More

Proceed With Extreme Caution! Extremely Shady Service Department. Warranty repairs aren't done properly or even done at all. Horrible Service Department! They also try to Extremely Shady Service Department. Warranty repairs aren't done properly or even done at all. Horrible Service Department! They also try to get you to pay for things that are under warranty. Then once they realize they can't pull that s**t on you. Oh wait here it is. It's covered. After a $1800 quote.. doesn't matter because the problem never actually gets fixed. They also will give you a loaner with no gas that's dirty and full of dog hair.. Great dealership! So much for spending over $40,000 here! I got treated better with my Kia that was half the price! More

Worst of the worst Wife's Jeep Liberty was there for airbag module, tech Menhdi broke out centre console ripped out 4wd handle cable bushing and busted 4wd switch, was w Wife's Jeep Liberty was there for airbag module, tech Menhdi broke out centre console ripped out 4wd handle cable bushing and busted 4wd switch, was when I complained Mark told me everything is rotted out he, not making good for it. I brought it to my mechanic he said who ever worked on our jeep was an animal! It cost $200. To repair the damage from free recall. If you like your jeep stay away from these schmucks! More

Will Not Return, Ever Had a last minute issue that needed immediate attention. Brought my Jeep into repair center which could not be looked at or repaired until the followi Had a last minute issue that needed immediate attention. Brought my Jeep into repair center which could not be looked at or repaired until the following day. They dont offer loaner cars or even a ride home, needed to Uber it. Upon the following evening went to pick up my vehicle only to discover an added charge to my bill that did not reflect what we discussed, they added on a warranty without my authority and charged my credit card. Not sure what management is trying to get away with but this is unexceptable and illegal. More