Chrysler Dodge Jeep of Paramus - Service Center

not a long wait. Thank you Ralph for getting me out sooner than expected. I only wish the driver would drive to Paterson, I only live 10 minutes. Not all of Paterson Thank you Ralph for getting me out sooner than expected. I only wish the driver would drive to Paterson, I only live 10 minutes. Not all of Paterson is bad. Thank you for what you do. Peace Eric More

Customer service Ralph was very helpful to answer my questions and concerns . I definitely will be back because I was treated very well compare with others dealershi Ralph was very helpful to answer my questions and concerns . I definitely will be back because I was treated very well compare with others dealerships. More

Service I have been driving for 35 years purchased and maintained my cars at dealership always. The past 10 years at rt.4 jeep . Ralph Russo has been my servi I have been driving for 35 years purchased and maintained my cars at dealership always. The past 10 years at rt.4 jeep . Ralph Russo has been my service advisor for all of them . 5 stars always professional and courteous and eexplains everything thats needs to be done beforehand. The best. John McLaughlin More

Excellent Service, Very competent mechanics! My service advisor, Paul Vislov, listened carefully to my issues and arrived at an excellent trouble shooting strategy, then the very capable mechani My service advisor, Paul Vislov, listened carefully to my issues and arrived at an excellent trouble shooting strategy, then the very capable mechanics were able to locate the source of a most vexing electrical issue, and fix it perfectly. They also fixed a radiator leak not previously identified. All while providing me a loaner so I wouldnt lose work time. Thank you for having such great staff. More

Horrible Experience I went to the Paramus Jeep dealership back in June to purchase a cold air intake for my truck. Going on 4 months I’ve never received the part although I went to the Paramus Jeep dealership back in June to purchase a cold air intake for my truck. Going on 4 months I’ve never received the part although I prepaid over $600 for the part and service. Every part they ordered, which was about 4-5 didn’t fit my truck. I don’t understand how the system continuously allows you to order a part that doesn’t fit. Please keep in mind I travel for work, and the weekends is the only time I can go into the dealership for service. So I wasted plenty of Saturday’s just to be told 4 hours later “ oh the part didn’t fit “. The communication was extremely poor as I had to harass the dealership and go there in person to find out the status of anything. The last straw was when I went there this past week and I was told that was originally suppose to be there in the beginning of September is not backordered until October. At the point I asked for my money back. This dealership is absolutely the worse the service manager Steve is rude and didn’t offer anything to compensate for my times, gas wasted nothing. Not even an apology. If you’ve been to this dealership or read the reviews you can see that this dealership is horrible. Best advice don’t go here use another dealership, unless you want to pay for services upfront only to never get them. More

AMAZING!!! My dealer was amazing he was patient courteous and very very caring.. Ken was very attentive I seriously enjoyed his service to me I would definitely My dealer was amazing he was patient courteous and very very caring.. Ken was very attentive I seriously enjoyed his service to me I would definitely go back to him and refer customers to him he was awesome. More

Great Service Department! I recently brought my son's 2013 Dodge Dart to Chrysler Dodge Jeep of Paramus. It turned out that the car needed a new engine. It was defective and I recently brought my son's 2013 Dodge Dart to Chrysler Dodge Jeep of Paramus. It turned out that the car needed a new engine. It was defective and still under warranty. Well, Chrysler decided that they would void the warranty and not cover the $9,000 cost to replace the engine! This was absolutely crazy and was an arbitrary decision. They tried to claim that the car was not properly maintained even though I turned in the receipts for every oil change and work done on the car since it's purchase. Well, finally Chrysler reversed their decision and reinstated the warranty and after 2 months with the car sitting at the dealership, the engine was replaced. I can tell you for certain that if it were not for the service manager, Steve along with Paul and Dominic, this would not have been done. These guys were relentless and made sure that the right thing was done. I did not purchase the car from Chrysler Dodge Jeep of Paramus but they treated me like I was their best customer! I would highly recommend this dealership to anyone based on the way I was treated. I cannot thank these gentlemen enough for helping me out with this. If it weren't for them the engine replacement would never have happened. 2 lessons learned: 1) Keep all your receipts and 2) Buy your next car or bring in your car for service at Chrysler Dodge Jeep of Paramus!! More