Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Chrysler Dodge Jeep of Paramus - Service Center
Paramus, NJ
210 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
210 Reviews of Chrysler Dodge Jeep of Paramus - Service Center
Sort by
October 30, 2018
Worst experience I came in for a simple oil change. My car is a lease and brand new. The attendant offered me a 15k service and I respectfully declined and specificall I came in for a simple oil change. My car is a lease and brand new. The attendant offered me a 15k service and I respectfully declined and specifically stated that I was only here for an oil change. They said okay and had me sign a paper. I signed believing it was for the oil change. When all was done they surprised me with a 700 dollar bill for the 15k service. They said that I signed for it. I was involved in a bait and switch scheme and am currently pursuing legal action and will be reporting this to the BBB as well as posting yelp and google reviews to make customers aware of this horrible experience. They saw a Spanish speaking immigrant and took advantage of the fact that my English is not perfect. More
by Hgiron
Employees Worked With
Paul
October 20, 2018
not a long wait. Thank you Ralph for getting me out sooner than expected. I only wish the driver would drive to Paterson, I only live 10 minutes. Not all of Paterson Thank you Ralph for getting me out sooner than expected. I only wish the driver would drive to Paterson, I only live 10 minutes. Not all of Paterson is bad. Thank you for what you do. Peace Eric More
by ebatiz
Employees Worked With
Ralph Russo
October 15, 2018
Customer service Ralph was very helpful to answer my questions and concerns . I definitely will be back because I was treated very well compare with others dealershi Ralph was very helpful to answer my questions and concerns . I definitely will be back because I was treated very well compare with others dealerships. More
by ro57
Employees Worked With
Ralph Russo
September 27, 2018
Service I have been driving for 35 years purchased and maintained my cars at dealership always. The past 10 years at rt.4 jeep . Ralph Russo has been my servi I have been driving for 35 years purchased and maintained my cars at dealership always. The past 10 years at rt.4 jeep . Ralph Russo has been my service advisor for all of them . 5 stars always professional and courteous and eexplains everything thats needs to be done beforehand. The best. John McLaughlin More
by Jtmc211
Employees Worked With
Ralph Russo, Manny Andujar, Dean Redmond
September 25, 2018
Excellent Service, Very competent mechanics! My service advisor, Paul Vislov, listened carefully to my issues and arrived at an excellent trouble shooting strategy, then the very capable mechani My service advisor, Paul Vislov, listened carefully to my issues and arrived at an excellent trouble shooting strategy, then the very capable mechanics were able to locate the source of a most vexing electrical issue, and fix it perfectly. They also fixed a radiator leak not previously identified. All while providing me a loaner so I wouldnt lose work time. Thank you for having such great staff. More
by OscarMike1962
Employees Worked With
Paul Vislov
September 22, 2018
Horrible Experience I went to the Paramus Jeep dealership back in June to purchase a cold air intake for my truck. Going on 4 months I’ve never received the part although I went to the Paramus Jeep dealership back in June to purchase a cold air intake for my truck. Going on 4 months I’ve never received the part although I prepaid over $600 for the part and service. Every part they ordered, which was about 4-5 didn’t fit my truck. I don’t understand how the system continuously allows you to order a part that doesn’t fit. Please keep in mind I travel for work, and the weekends is the only time I can go into the dealership for service. So I wasted plenty of Saturday’s just to be told 4 hours later “ oh the part didn’t fit “. The communication was extremely poor as I had to harass the dealership and go there in person to find out the status of anything. The last straw was when I went there this past week and I was told that was originally suppose to be there in the beginning of September is not backordered until October. At the point I asked for my money back. This dealership is absolutely the worse the service manager Steve is rude and didn’t offer anything to compensate for my times, gas wasted nothing. Not even an apology. If you’ve been to this dealership or read the reviews you can see that this dealership is horrible. Best advice don’t go here use another dealership, unless you want to pay for services upfront only to never get them. More
by Revalation82
Employees Worked With
Steven Service Manager
July 02, 2018
worst service in a long time I have 2004 Jeep liberty and and brought it to Paramus a couple of time. They always come up with a BS line that one part is terribly worn, the car i I have 2004 Jeep liberty and and brought it to Paramus a couple of time. They always come up with a BS line that one part is terribly worn, the car is unsafe to drive but they could talk to a manager for a discount. Then the sales guy disappears for 5 mins to come back with a smile - yea the manager is ok with the discunt... What a farce. This time it was the worst experience ever. Brought the car in Thursday night so they could start early, next day Friday I get a call at 3pm - they had not bothered to look at the car earlier - repair would be 4k but they would be able to finish by Saturday. Big surprise, nobody called on Saturday. The website states they close at 6. I call at 5 to hear that service already closed only sales is open to 6. I had to take a rental car to get around. I really only use them for service as last resort because every experience so far has been bad. I wonder how much they paid to stay in business after the crisis in 2008. Every other service station I knew and liked was shut down only this dump remained in the area. I love the Jeep but won't buy one again because of these sleezy guys. More
by mars123
Employees Worked With
alex
June 10, 2018
never have been treated worse leased a new challenger recently. Had some issues with radio seems like it would not be the end of the world. But the service department was embarrass leased a new challenger recently. Had some issues with radio seems like it would not be the end of the world. But the service department was embarrassing how the acted. I should of known from the first time I was there. They were so nasty to some customer. I know the same feeling that guy had needless to say radio still broke .and the service has completely bailed on the whole problem. Now I have to go threw headquarters .be careful of these guys More
by del1234
Employees Worked With
paul in service and the service manager also
June 07, 2018
Horrible Service Horrible experience every time I go for service on my Jeep Wrangler that cost more than $30,000. Terrible service by Manager Steve Brand, Manager Vivi Horrible experience every time I go for service on my Jeep Wrangler that cost more than $30,000. Terrible service by Manager Steve Brand, Manager Vivian and by Tracey the service advisor. Never will I ever do services with your location. More
by brendaleeriv
Employees Worked With
Steve Brand, Vivian, Tracey
March 28, 2018
AMAZING!!! My dealer was amazing he was patient courteous and very very caring.. Ken was very attentive I seriously enjoyed his service to me I would definitely My dealer was amazing he was patient courteous and very very caring.. Ken was very attentive I seriously enjoyed his service to me I would definitely go back to him and refer customers to him he was awesome. More
by Smailin Frias
Employees Worked With
Ken Cestero Campos
