Chrysler Dodge Jeep of Paramus - Service Center

This is regarding the service department. I have a case with Consumer Protection open right now and fully intend to file in small claims if they can't get me my money back. Took our RAM 1500 I have a case with Consumer Protection open right now and fully intend to file in small claims if they can't get me my money back. Took our RAM 1500 for just an oil change and tire rotation. Bryan Hernandez texts us the next day we need a new axle. We agreed for them to replace the axle, do a tire rotation and oil change. We get another text claiming they cannot get the axle off the differential and will need to replace the differential as well. They sent us a $6200 estimate. We told them to NOT do the work and we would be there to tow the vehicle to another mechanic who can give us a second opinion. I arrived June 10 to pick the truck up. I was given an invoice that had an un-authorized repair (wheel alignment). Never did we ask for a wheel alignment. However, I needed to get the truck towed as Triple A was on their way. I paid the bill and the truck was towed to another mechanic who did the work for $600, replacing our axle without having to replace the differential. It then became apparent that the wheel alignment should never had been done (according to the honest mechanic it wasn't actually done and wouldn't be possible with the axle stuck to the differential, the truck was not even drivable). Also, the tire rotation was not done as the tire with the patch was in the same place as when we dropped off the truck. We called Steve Bradt who proceeded to argue with us for about 20 minutes refusing to give us our $299 back for the un-authorized wheel alignment and tire rotation which was never done. Steve refused to reimburse us, and had the nerve to suggest we take the truck back again (wasting our time) so he can confirm what was and wasn't done. Within the next few days I filed with consumer protection and my bank. Steve Bradt sent a response to the bank with a bunch of paperwork and a letter. Out of all the crap he sent to Chase, not one thing showed we requested and agreed to a wheel alignment. He also deviated in the letter writing about nuts and bolts that didn't fit and his multi-point inspection, but that was just to distract. Chase accepted a form that DID NOT have my initials, but the claims dept assumed they were my initials. Consumer protection did the same, until I insisted the paperwork Steve Bradt gave them did not have my signature, initials or any documented verbal or written agreement for a wheel alignment. I will state here right now, as consumer protection is attempting to get my money back, if they are not successful, I will be filing in court. Steve Bradt will look like a real moron bringing that paperwork to court. They already settled a lawsuit in 2022 with a gentleman who's car they really messed up. I've been to court before and know how to plead my case. This will not go away and any person reading this from Jeep Chrysler of Paramus should prepare now for court, or give me my money back. You will not get away with ripping me off. More

Have a 2021 grand Cherekee Having issues with Tail Gate Finally was not closing even the manual didn’t work It was stuck on open I brought vehicle this morning Dealt with Alex Vargas in service Gate Finally was not closing even the manual didn’t work It was stuck on open I brought vehicle this morning Dealt with Alex Vargas in service Wow Great professional He said they will look at it see what’s wrong The charge will be $370 It turns out it was the module Plus had to reset codes too They went to pick up unit My warranty was over last week too When I picked up vehicle he said no charge Could not believe it He had called manufacturer and they waived all the charges Unreal He is a great individual I asked him what he drinks Tequila Will bring bottle to him Thank you so much More

I got an appointment from their web site for a repair at 1:30 pm, specifially choosing repairs. i called them in the moening to confirm. I traveled 40 minutes and these people told us that they cannot honor 1:30 pm, specifially choosing repairs. i called them in the moening to confirm. I traveled 40 minutes and these people told us that they cannot honor the appointment as they will close at 2:30pm. They did not even bother asking what the problem with the car was. More

This is hands down the worst experience I've encountered in any service setting. The service advisor, Anthony M., made several conflicting comments about the status of my vehicle. My dash camera was rolling in any service setting. The service advisor, Anthony M., made several conflicting comments about the status of my vehicle. My dash camera was rolling the entire time and the footage told an entirely different story and time line of the progress of my vehicles repair. Even after my vehicle was completed and stating the alignment had be fixed, I'm driving down the road with a crooked steering wheel worse than when I brought the vehicle in. I checked the dash camera and the vehicle was never even test driven after the alignment. The alignment machine may say it's straight, but you still need to adjust the toe angle to make sure the steering wheel is centered! My car was in the shop for nearly three weeks and they claimed to not have any loaner vehicles available... This dealership prides themselves on being the biggest CDJR dealer in Bergen County, yet claim they only have 5 loaner cars available and that for three weeks, not a single loaner was returned. Having worked in the automotive industry for a decade myself, specifically in service, I know how much customer satisfaction index (CSI) matters, not only for the reputation, but these surveys corelate to financial incentives and performance goals. I asked my service advisor and the service manager, Alex Vargas, to try to make things right by repairing my vehicle so that I could leave a positive review, but they have not returned my calls even after 3 voicemail and 3 emails. Final word of advice for the advisor, Anthony. You seem to still be "green" as a service writer. You'll get along a lot further in your career by telling the truth instead of lying to your customers and blaming others if something doesn't go right. Your intentions seemed to be there, but lying to the customer to try to tell them what you think they want to hear isn't the way to succeed. Be truthful and straight forward. Terrible experience all around and disappointed after all the years of loyalty after purchasing my vehicle at CDJR of Paramus. More

The service here is horrible! They price gouge you and i’ve seen more than one customer coming out crying… for myself was told the bill would be $3500- walked out w a $7000 bill. They price gouge you and i’ve seen more than one customer coming out crying… for myself was told the bill would be $3500- walked out w a $7000 bill. Charged me a “refundable” $103 fee for a car rental and had to stalk months later for them to refund me. Will never buy a Jeep again because of their service. Hope one day a class action lawsuit gets taken against them so we customers can get some of our money back from their thievery! More

Let me start off by saying I WOULD NEVER RECOMMEND anyone come to this poor excuse of a dealership. The customer service or lack thereof was absolutely disgusting. I brought my truck to have an open recall f come to this poor excuse of a dealership. The customer service or lack thereof was absolutely disgusting. I brought my truck to have an open recall fixed, as well as to possibly look into getting some future work done on my truck. My understanding is that any recalls on any vehicles are fixed at no cost, and thusly, I believe explains why the service was bad. Anywho, when I brought my truck in, it was without an appointment so naturally, I understood that it might take some time. I came with the intention of asking how long the recall would take to get fixed so that I could properly schedule an appointment to have the work done. When I advised workers at the service dapartment, they said to me, "No worries, we'll take your truck right now and get it checked out," to my surprise. One particularly horrible gentleman and I use that term very loosely, Told me that he would be with me in 5 minutes. Again I reiterated the point that I did not have an appointment and all I wanted to know was how long work that I wanted to get done would be so that I could come back at an appropriate time and schedule an appointment. When they told me they would take care of the issue, I was pleasantly surprised and agreed to go forward. Fast forward to about two and a half hours later, no one spoke to me or came up to me to follow up. When I finally approached the gentleman who told me he would be with me in 5 minutes. He chuckles and " tried to reach out to you," despite the fact that he saw me sitting in the lounge and kept on going in and out of the lounge without saying anything to me. I explained to him that my vehicle was in for a recall check and that it was my understanding that these kinds of problems don't take long to fix. He then proceeds to tell me you're good to go we have your truck ready, but almost instantly tries to sucker me in to get a full inspection, because my vehicle was past thirty thousand miles. When I told him maybe some other time I will come back and get it checked out, in addition to possibly having some work done on the truck, the situation went from your truck is ready to you'll have to wait another hour because they're now working on your truck. I then asked to speak to the service manager who never came and addressed my request to speak with him. I once again spoke to another party and asked if I could speak to the service manager but instead was given the service associate. When I explained my situation to him, I asked him how long will it take for my truck to be ready? And at this point having already been there for 3 hours without any updates or any assistance or follow ups, I was ready to leave. Magically once I said that the service associate went to the shop to ask about the status of my truck and again magically, my truck was ready to go contrary to what I was told about having to wait another hour. Upon leaving, I received an invoice which indicated approximately $250 for a quote which was never done or explained to me. In closing, I believe they tried to pull a fast one on me, simply because the work that was gonna be done was free and they were making no money off of me being there, so the fast talking service worker tried to con me into getting a full inspection that would cost me money. End result: The issue that I brought the truck in for was not resolved despite them saying they resolved the problem. Again I want to Reiterate the point that I would never recommend anyone go to this place ever. To add insult to injury the same gentleman that I spoke to the manager about, decided to be smug and a smart xxx and says to me as I'm walking out, "Have a good day with a grin on his face." More