Chrysler Dodge Jeep of Paramus

We had an extremely frustrating and concerning experience with Jeep Paramus. After being told we needed a new engine, the work was completed, but after only 268 miles the vehicle had major issues and was tow with Jeep Paramus. After being told we needed a new engine, the work was completed, but after only 268 miles the vehicle had major issues and was towed back. We were then given conflicting explanations, told the engine failed again, denied a loaner, and repeatedly refused paperwork related to our warranty claim. Communication was poor, phone calls went unanswered, and management was dismissive and unprofessional. We were even told different stories about why the engine failed and later discovered a restriction was placed on our VIN, preventing another Jeep dealership from helping us. An outside mechanic found poor workmanship. This situation has been exhausting and unacceptable. I would not recommend this service department. More

Took my vehicle in for overheating problems. It was just a thermostat and fill radiator with antifreeze. Try to sell me a radiator water pump thermostat car still under warranty. Avoid this plac It was just a thermostat and fill radiator with antifreeze. Try to sell me a radiator water pump thermostat car still under warranty. Avoid this place if you wanna keep your sanity. The only way I would take my car in this place juck yard so they can wash my underwear. More

Fool me once, shame on you. Fool me twice, shame on me. I should’ve known better, but decided to give them another try. Terrible experience once again and my car is even worse t Fool me twice, shame on me. I should’ve known better, but decided to give them another try. Terrible experience once again and my car is even worse than when I dropped it off. My car is overheating now and I’ll be looking for another dealership/shop to visit. Worst part of my experience are the lies they tell. Dropped off on 10/29 and was assigned Alberto Gomez as my service advisor. They diagnosed the same day and said they have to submit the repairs to Mopar for warranty authorization, and the authorization takes a few days to approve once submitted. On 10/31 I call for an update and they said it’s still pending. 11/3 around 10am, I call to see if there are any updates, and they tell me that Mopar still hasn't responded to their request. I call Mopar on 11/3 around 5pm to see what the hold up was and Mopar tells me they just received the request from the dealership around 11am on 11/3, and it would take a few days for the authorization to be approved, but they were estimating 11/6 for the approval... So from 10/29-11/3, nothing was ever submitted to Mopar... five days for the car just to sit because the advisor never bothered to submit a work authorization. Mind blowing! I call again for a follow up on 11/6 and was told that and was told the vehicle would be finished by 11/8. I called on 11/8 to check the status and it still wasn’t ready and said that it would be ready first thing on Monday morning 11/10. I called first thing on Monday morning and the advisor doesn’t answer. Finally after about 4 or 5 times calling over several hours, I receive a call from the advisor, saying the technician is wrapping up the repairs shortly and it will be ready for pickup. Pick up the vehicle Monday afternoon and check my dash camera footage and it showed that my car was indeed done on Saturday 11/8, not Monday. Since they never offer you a loaner car, I had extend my rental two extra days for no reason, just for my car to sit in their lot, completely untouched. Not to mention that the services cost me more than what was originally agreed upon. I questioned the charges and the advisor said everything was correct, and I actually received a discount... At that point, I was just so frustrated that I didn't even bother to go back and forth on it. This service department is the absolute worst! More

Horrible service sales person Ronald Richard is so nasty I wouldn’t recommend seating with him for any sales super nasty person don’t understand how they can’t hire person like this I wouldn’t recommend seating with him for any sales super nasty person don’t understand how they can’t hire person like this More

I have a start to stop issue which is a manufacturer defect and was recalled. But this dealership will not address the recall issue! Requesting that we pay $4000 for a manufacturer defect. Smh defect and was recalled. But this dealership will not address the recall issue! Requesting that we pay $4000 for a manufacturer defect. Smh More

I have an issue with the service department selling unnecessary maintenance . I wrote a review and got a response to come in and find a resolution. the service manager was not helpful The response was unnecessary maintenance . I wrote a review and got a response to come in and find a resolution. the service manager was not helpful The response was aut generated propaganda . I would never use this dealer or service. More

Horrible service department. They are very nice but the service is horrible. They leave things on top of the engine. They break plastic parts. They disconnect wires but do not They are very nice but the service is horrible. They leave things on top of the engine. They break plastic parts. They disconnect wires but do not reconnect them. They give you excuses and do not do a thorough investigation of the problem you brought them in for. More

This is regarding the service department. I have a case with Consumer Protection open right now and fully intend to file in small claims if they can't get me my money back. Took our RAM 1500 I have a case with Consumer Protection open right now and fully intend to file in small claims if they can't get me my money back. Took our RAM 1500 for just an oil change and tire rotation. Bryan Hernandez texts us the next day we need a new axle. We agreed for them to replace the axle, do a tire rotation and oil change. We get another text claiming they cannot get the axle off the differential and will need to replace the differential as well. They sent us a $6200 estimate. We told them to NOT do the work and we would be there to tow the vehicle to another mechanic who can give us a second opinion. I arrived June 10 to pick the truck up. I was given an invoice that had an un-authorized repair (wheel alignment). Never did we ask for a wheel alignment. However, I needed to get the truck towed as Triple A was on their way. I paid the bill and the truck was towed to another mechanic who did the work for $600, replacing our axle without having to replace the differential. It then became apparent that the wheel alignment should never had been done (according to the honest mechanic it wasn't actually done and wouldn't be possible with the axle stuck to the differential, the truck was not even drivable). Also, the tire rotation was not done as the tire with the patch was in the same place as when we dropped off the truck. We called Steve Bradt who proceeded to argue with us for about 20 minutes refusing to give us our $299 back for the un-authorized wheel alignment and tire rotation which was never done. Steve refused to reimburse us, and had the nerve to suggest we take the truck back again (wasting our time) so he can confirm what was and wasn't done. Within the next few days I filed with consumer protection and my bank. Steve Bradt sent a response to the bank with a bunch of paperwork and a letter. Out of all the crap he sent to Chase, not one thing showed we requested and agreed to a wheel alignment. He also deviated in the letter writing about nuts and bolts that didn't fit and his multi-point inspection, but that was just to distract. Chase accepted a form that DID NOT have my initials, but the claims dept assumed they were my initials. Consumer protection did the same, until I insisted the paperwork Steve Bradt gave them did not have my signature, initials or any documented verbal or written agreement for a wheel alignment. I will state here right now, as consumer protection is attempting to get my money back, if they are not successful, I will be filing in court. Steve Bradt will look like a real moron bringing that paperwork to court. They already settled a lawsuit in 2022 with a gentleman who's car they really messed up. I've been to court before and know how to plead my case. This will not go away and any person reading this from Jeep Chrysler of Paramus should prepare now for court, or give me my money back. You will not get away with ripping me off. More

I got an appointment from their web site for a repair at 1:30 pm, specifially choosing repairs. i called them in the moening to confirm. I traveled 40 minutes and these people told us that they cannot honor 1:30 pm, specifially choosing repairs. i called them in the moening to confirm. I traveled 40 minutes and these people told us that they cannot honor the appointment as they will close at 2:30pm. They did not even bother asking what the problem with the car was. More

This is hands down the worst experience I've encountered in any service setting. The service advisor, Anthony M., made several conflicting comments about the status of my vehicle. My dash camera was rolling in any service setting. The service advisor, Anthony M., made several conflicting comments about the status of my vehicle. My dash camera was rolling the entire time and the footage told an entirely different story and time line of the progress of my vehicles repair. Even after my vehicle was completed and stating the alignment had be fixed, I'm driving down the road with a crooked steering wheel worse than when I brought the vehicle in. I checked the dash camera and the vehicle was never even test driven after the alignment. The alignment machine may say it's straight, but you still need to adjust the toe angle to make sure the steering wheel is centered! My car was in the shop for nearly three weeks and they claimed to not have any loaner vehicles available... This dealership prides themselves on being the biggest CDJR dealer in Bergen County, yet claim they only have 5 loaner cars available and that for three weeks, not a single loaner was returned. Having worked in the automotive industry for a decade myself, specifically in service, I know how much customer satisfaction index (CSI) matters, not only for the reputation, but these surveys corelate to financial incentives and performance goals. I asked my service advisor and the service manager, Alex Vargas, to try to make things right by repairing my vehicle so that I could leave a positive review, but they have not returned my calls even after 3 voicemail and 3 emails. Final word of advice for the advisor, Anthony. You seem to still be "green" as a service writer. You'll get along a lot further in your career by telling the truth instead of lying to your customers and blaming others if something doesn't go right. Your intentions seemed to be there, but lying to the customer to try to tell them what you think they want to hear isn't the way to succeed. Be truthful and straight forward. Terrible experience all around and disappointed after all the years of loyalty after purchasing my vehicle at CDJR of Paramus. More