Chrysler Dodge Jeep of Paramus

This Dealership doesn't put customer first service department is always busy doesn't fix the vehicle probably hold your vehicle for weeks and still don't fix or find a solution I've been spending mor department is always busy doesn't fix the vehicle probably hold your vehicle for weeks and still don't fix or find a solution I've been spending more money than I signed up for since purchasing a vehicle from this Dealership unbelievable More

I normally don’t leave reviews, but at this point I feel obligated to share my experience. I own a 2024 Ram 1500 Big Horn with the 12-inch screen, and I’ve been dealing with ongoing infotainment issues s obligated to share my experience. I own a 2024 Ram 1500 Big Horn with the 12-inch screen, and I’ve been dealing with ongoing infotainment issues since late December/early January. The system freezes, glitches with Apple CarPlay, and randomly restarts. I brought my truck in for service, and the radio unit was replaced. However, since that replacement, the system has actually performed worse than before. The screen does not consistently power on with the vehicle, requiring me to manually turn it on, and the backup camera now glitches more than it ever did previously. At this point, this is no longer just an inconvenience it has become a safety concern. What’s most frustrating is the lack of follow-through and accountability from the service department. I have been in contact with both the service manager, Alex, and his supervisor, Steve, who are fully aware of my situation. Despite multiple follow-ups, I continue to receive little to no updates, and I’ve been told I would receive callbacks that never happen. This has become a consistent pattern. We are now in April, and this issue has been ongoing for several months on a relatively new vehicle. There has been no clear communication regarding: - A proper diagnosis of the issue - Whether the replacement unit was correctly installed and programmed - A timeline for a full resolution At this point, it feels like the vehicle was not properly serviced after the radio replacement, and I have been left dealing with the consequences. I have also escalated this to Stellantis, but the lack of urgency and accountability at the dealership level continues to be a major issue. As a customer, I expect proper repairs, clear communication, and accountability especially when dealing with a vehicle under warranty. This experience has been extremely disappointing, and I would strongly advise others to document everything and follow up closely if they choose to bring their vehicle here for service. More

I purchased a brand-new 2019 Jeep Compass, and the nightmare began within the first week. The vehicle was immediately back in the shop due to a radio failure, which also caused the heat and air condit nightmare began within the first week. The vehicle was immediately back in the shop due to a radio failure, which also caused the heat and air conditioning to stop working. The radio has since been replaced four times, and each replacement took over a month to arrive—one instance took nearly three months, leaving me without a properly functioning vehicle for an extended period. In addition to the radio issues, the radiator and related engine components have been replaced multiple times, along with numerous other engine problems. At this point, the vehicle is clearly faulty. What makes this situation far worse is the service department in Paramus. Their customer service is beyond unacceptable. Calls go unanswered, updates are rarely provided, and when staff claim something has been completed, it often turns out to be untrue. Even the extended warranty company has acknowledged that this dealership is problematic, citing poor communication and lack of follow-through. My car has now been with them for almost two weeks, with no clear timeline, no reliable updates, and no accountability. I am currently without a vehicle. I have since discovered many similar complaints from other customers, which confirms this is not an isolated incident. Jeep also has active recalls, adding to serious concerns about reliability and safety. This has been a deeply frustrating and exhausting experience. The vehicle itself has been a major disappointment, but the customer service has been absolutely disgraceful. I will never buy a car at this dealer again. Buyer beware. I strongly caution future customers before purchasing a Jeep or dealing with this service department. Unless you like to be challenged, annoyed. More

We had an extremely frustrating and concerning experience with Jeep Paramus. After being told we needed a new engine, the work was completed, but after only 268 miles the vehicle had major issues and was tow with Jeep Paramus. After being told we needed a new engine, the work was completed, but after only 268 miles the vehicle had major issues and was towed back. We were then given conflicting explanations, told the engine failed again, denied a loaner, and repeatedly refused paperwork related to our warranty claim. Communication was poor, phone calls went unanswered, and management was dismissive and unprofessional. We were even told different stories about why the engine failed and later discovered a restriction was placed on our VIN, preventing another Jeep dealership from helping us. An outside mechanic found poor workmanship. This situation has been exhausting and unacceptable. I would not recommend this service department. More

Took my vehicle in for overheating problems. It was just a thermostat and fill radiator with antifreeze. Try to sell me a radiator water pump thermostat car still under warranty. Avoid this plac It was just a thermostat and fill radiator with antifreeze. Try to sell me a radiator water pump thermostat car still under warranty. Avoid this place if you wanna keep your sanity. The only way I would take my car in this place juck yard so they can wash my underwear. More

Fool me once, shame on you. Fool me twice, shame on me. I should’ve known better, but decided to give them another try. Terrible experience once again and my car is even worse t Fool me twice, shame on me. I should’ve known better, but decided to give them another try. Terrible experience once again and my car is even worse than when I dropped it off. My car is overheating now and I’ll be looking for another dealership/shop to visit. Worst part of my experience are the lies they tell. Dropped off on 10/29 and was assigned Alberto Gomez as my service advisor. They diagnosed the same day and said they have to submit the repairs to Mopar for warranty authorization, and the authorization takes a few days to approve once submitted. On 10/31 I call for an update and they said it’s still pending. 11/3 around 10am, I call to see if there are any updates, and they tell me that Mopar still hasn't responded to their request. I call Mopar on 11/3 around 5pm to see what the hold up was and Mopar tells me they just received the request from the dealership around 11am on 11/3, and it would take a few days for the authorization to be approved, but they were estimating 11/6 for the approval... So from 10/29-11/3, nothing was ever submitted to Mopar... five days for the car just to sit because the advisor never bothered to submit a work authorization. Mind blowing! I call again for a follow up on 11/6 and was told that and was told the vehicle would be finished by 11/8. I called on 11/8 to check the status and it still wasn’t ready and said that it would be ready first thing on Monday morning 11/10. I called first thing on Monday morning and the advisor doesn’t answer. Finally after about 4 or 5 times calling over several hours, I receive a call from the advisor, saying the technician is wrapping up the repairs shortly and it will be ready for pickup. Pick up the vehicle Monday afternoon and check my dash camera footage and it showed that my car was indeed done on Saturday 11/8, not Monday. Since they never offer you a loaner car, I had extend my rental two extra days for no reason, just for my car to sit in their lot, completely untouched. Not to mention that the services cost me more than what was originally agreed upon. I questioned the charges and the advisor said everything was correct, and I actually received a discount... At that point, I was just so frustrated that I didn't even bother to go back and forth on it. This service department is the absolute worst! More

Horrible service sales person Ronald Richard is so nasty I wouldn’t recommend seating with him for any sales super nasty person don’t understand how they can’t hire person like this I wouldn’t recommend seating with him for any sales super nasty person don’t understand how they can’t hire person like this More

I have a start to stop issue which is a manufacturer defect and was recalled. But this dealership will not address the recall issue! Requesting that we pay $4000 for a manufacturer defect. Smh defect and was recalled. But this dealership will not address the recall issue! Requesting that we pay $4000 for a manufacturer defect. Smh More

I have an issue with the service department selling unnecessary maintenance . I wrote a review and got a response to come in and find a resolution. the service manager was not helpful The response was unnecessary maintenance . I wrote a review and got a response to come in and find a resolution. the service manager was not helpful The response was aut generated propaganda . I would never use this dealer or service. More

Horrible service department. They are very nice but the service is horrible. They leave things on top of the engine. They break plastic parts. They disconnect wires but do not They are very nice but the service is horrible. They leave things on top of the engine. They break plastic parts. They disconnect wires but do not reconnect them. They give you excuses and do not do a thorough investigation of the problem you brought them in for. More