Chrysler Dodge Jeep of Paramus

The week before last I brought my 2005 Dodge Durango to Dodge of Paramus (which is a dealer other than the one I've regularly been using) because its engine light went on and they appeared to be able to ha Dodge of Paramus (which is a dealer other than the one I've regularly been using) because its engine light went on and they appeared to be able to handle the problem sooner than my regular dealer. But I got the Durango back only to discover a tire pressure light lit on the dash (even though I didn't think my car has that feature), with the dealer at first claiming I did have that feature but that the sensors were missing from my tires most probably because when the tires were replaced many months ago someone no doubt forgot to put the sensors back on. As a result, I called Chrysler's national customer line to find out for sure and for some reason they were only able at best to say they didn't think my car has the tire pressure feature but couldn't say for sure but the Chrysler rep called the service department at the Dodge dealer I'd gone to anyway, and tried conveying this fact, only to have the service manager there tell the Chrysler rep he still believed my car has that feature and the Chrysler rep was wrong. Bolstered after having a chance to check the car paperwork I'd saved (including the car's original window sticker as well as the 2005 Durango sales brochure--neither of which included such a feature--and later my 2005 Durango owners manual which doesn't even include the light in a diagram of the dash or that feature anywhere else, which to my mind makes it clear NONE of the 2005 Durangos have that feature) I contacted the service manager directly, who at best would only go as far as to tell me if I brought my car in he'd have his guys take another look. Unfortunately, I was foolish enough to do so last Friday, and they made me wait more than an hour before telling me the reason for my problem was, according to the warranty records, they said, back in 2007 another dealer had replaced my instrument cluster with the wrong part--and that was the reason the light had come on improperly. But, the service manager added, since the other dealer (no longer in business) had installed the wrong instrument cluster, he was going to find out from his Chrysler rep if they'd be willing to let him replace my instrument cluster again at no cost to me. Later that day after leaving the dealership, however, I discovered my interior dome lights were suddenly no longer working in conjunction with the opening and closing of my car's doors. (They still worked but only when turned via the on/off buttons.) So, too, I discovered a Cargo Lamp light on the dash would come on sometimes after I opened and closed the rear hatch, and the only way to make it go off was to open and close the rear hatch a second time. And while I thought this last problem only began after this dealer worked on my car the second time, my wife told she had experienced the same after this dealer serviced my car the first time. So, on Saturday, when I still hadn't heard back from the service manager (boy, do I now feel like a fool for having thought he would call me!) I called and left a message for him when he wasn't available. Later that day, when he still hadn't called back, I called once again, this time reaching him only to hear him now claim he was considering my tire pressure light going on at the same time they serviced my car a mere coincidence and he claimed there still was no way to know for sure whether or not my car has the automatic tire pressure feature. As best I could tell, reading somewhat between the lines, his Chrysler rep had gotten back to him and informed him the instrument cluster in my car was NOT a wrong part, and thus wasn't responsible for any malfunctioning. So now, he told me, the most he was willing to do was if I wanted to bring my car back once again, they would unplug the battery for an hour and see if by so resetting the computer there'd be any improvement. And, when I told him about the additional problems I was now having, he again denied there was any chance it had anything to do with their servicing my car! So you can imagine how I reacted--and how I less than graciously declined his new offer! But I'm not sure what I should now do or what recourse I have to the damage they have obviously done to my car! One recommendation, however, I can make to anyone reading this is they'll no doubt be much better off going to the dealer I normally use--and that's Rockland Chrysler Jeep Dodge. I bet you without even seeing my car again--just from the VIN number (or maybe even without it)--they'd be able to tell you whether or not a 2005 Durango has that tire pressure feature. Or, at least given two times to examine (and work on) the car, they'd be able to say for sure! So be forewarned!!! More

On 8-4-09, I went for diagnostics on thumping noise, in On 8-4-09, I went for diagnostics on thumping noise, in rear of my '03 Huyndai Sonata. Quoted diagnostics charge of over $100.00 Diagnosis: flat sp On 8-4-09, I went for diagnostics on thumping noise, in rear of my '03 Huyndai Sonata. Quoted diagnostics charge of over $100.00 Diagnosis: flat spot on tire. Charged a rather steep, premium price for 2 tires, balancing & installation. NO CHOICE, here: either I lose $100 plus, for the simple diagnosis, or pay for two tires, at, what I believe to be a high retail price. Never told I was to be charged for wheelweights and stem-wheel valves. Every business MUST make profit- I don't begrudge ANYONE a fair profit for goods & services rendered. BUT.... I Bought TWO TIRES, and was charged, without notice, for 4 wheel-weights, totaling....................................... $9.12, plus 2 stem-wheel valves, totaling.................................. $8.40, I took old tires with me- due back to me: refund of "Tire Fee"....... $3.00, Sales tax, charged on these 3 items.................................. $1.44, ______ Total due back to me................................................. $21.96 NB: I have no complaints about my business interactions with Kevin Leahy- he was a gentleman and I believe he operated as instructed by dealer policies, regarding prices and the manner in which this business was transacted. INVOICE #24201 CUSTOMER # 6740099 PLEASE SEND REFUND CHECK TO: David Shire 743 Passaic Ave Suite 137 Clifton, nJ 07012 Phone: 201-674-0099 More

Do not come to this dealer shop. In front of you, they give good price and scam you when you finance auto. Check this website.. http://www.bankrate.com/brm/news/auto/car-guide-2004/dealer-scams1.asp Th give good price and scam you when you finance auto. Check this website.. http://www.bankrate.com/brm/news/auto/car-guide-2004/dealer-scams1.asp They try some of scams above. I got warrenty scam.. More

Here is part of a letter I sent to Chrysler Corp. and my local Comsumer Protection agency: On June 10, 2008, I was contacted several times by a woman named Natalie Cruz stating that she worked in the Speci local Comsumer Protection agency: On June 10, 2008, I was contacted several times by a woman named Natalie Cruz stating that she worked in the Special Financing section of Chrysler of Paramus and she would be able to help me purchase a vehicle. I was really excited to hear this because I knew my credit was not good and I wanted/needed a new vehicle. I scheduled an appointment with Natalie for 6pm that evening. When I got to the dealership a little early Natalie took the information she asked me to bring, which was proof of address, income and employment. She then asked me to wait a moment while a “room” was available. I didn’t hear back from Natalie until about 45 minutes later, only to tell me that I would be speaking to someone else, a woman by the name of Hope Dukes. I then walked into Hope’s “office” only to be subjected to her side conversations on the phone for the next half of an hour. I was privileged to listen to her berate a prior customer, make arrangements on how to swindle another, and bad mouth a co-worker because that co-worker did not tell her that he lied to a customer telling the customer that the car he sold them was fully loaded even though it wasn’t and she wasn’t “hip” to the lie. I was even privileged to listen to the conversation, in the office while I was in it, between Hope and another female co-worker berate a previous customer and even threaten the customer. Still in all, I needed a vehicle so I stayed and told myself to just stay alert. I now know what kind of dealership I was dealing with. When Hope finally threw her attention my way, it was finally decided I would trade-in, a 2002 Nissan Altima. I test drove the Chrysler 300 and that evening I drove off the lot with the car and an envelope Natalie gave me stating all my paperwork was in it. By the time I got about 2 miles from the dealership the car started to stall slightly. I looked at the gas and was utterly amazed that there was NO gas in the car (the needle was past the “E” mark). After I stopped to get gas and finally made it home, I looked into the envelope and realized the warranty information was not in it, the vehicle window sticker was not in it, and the trade-in information was WRONG. Needless to say the next morning I called Hope but had to leave a message. I called Hope again the next day because there were other things that I needed for the car, for example, there was no owner’s manual and there were cords hanging out the dash board and looped under the passenger seat, down the passenger side door and out to the trunk. I wanted that removed. On Friday, June 13th I walked to the car to go to work only to find the passenger side back tire was flat. I went to the trunk to pull out the spare tire only to find there wasn’t one and the hazard lights didn’t work. I called Hope again and had to leave yet another voicemail. I told her about the items that were missing and needed fixing as well as asked her if there was a way for me to get a spare key and floor mats. I only received one key and no floor mats on the 10th. I did not hear back from her until the 16th when she called me to ask me for my credit card number to process my down payment. I gave her the number and authorized the one time payment. I asked her about the items that needed fixing and the items that were missing. She asked me to call her the next day to discuss and while she had me on the phone we would schedule a service appointment. The next day I called but got her voicemail. Hope called me back only to ask me for proof of residency AGAIN. Not once did she acknowledge my messages nor did she acknowledge our conversation only the day before. I finally asked her about the voicemail messages I left and she said to fax her a list of things that needed to be taken care of along with the proof a residency. I did this in less than an hour. I stated on my fax coversheet all the things I had noticed thus far and that I would call her at 5pm to confirm receipt and discuss. When I called her back she had the audacity to tell me that she received the fax and she just threw the coversheet in the garbage. I told her we could discuss it over the phone, she asked that I fax it again because she was with someone at the moment. I obliged. After not hearing from her the remainder of the day, I called her on Wednesday, June 18th and again I had to leave a message. I also had to call her on the 19th and 20th and had to leave messages because she never returned my calls. On Wednesday the 18th I also called Felipe Cespedes, the gentleman that rode in the car with me when I test drove the car. I told him my dilemma and he told me to come in the next day and he would have everything ready for me and we would set up a service appointment. When I drove all the way to Paramus Felipe gave me the owner’s manual, took a spare tire from a car that he was driving and handed me f More

best experience i've ever had buying a car!! salesman anthony m. was a delight to work with, i recommend anyone looking for a new or used car to go to dodge/hyundai of paramus and ask for him. he was not anthony m. was a delight to work with, i recommend anyone looking for a new or used car to go to dodge/hyundai of paramus and ask for him. he was not only knowledgable, but very personable and i truely felt he valued my busioness! More

BY FAR.....THE BEST EXPERIENCE I'VE EVER HAD BUYING A CAR!! THE SALESMAN ANTHONY, WAS NOT ONLY VERY KNOWLEDGABLE, BUT VERY PERSONABLE. HE GAVE ME ALL THE TIME I NEEDED AND SHOWED ME ALL OF MY OPTIONS IN CAR!! THE SALESMAN ANTHONY, WAS NOT ONLY VERY KNOWLEDGABLE, BUT VERY PERSONABLE. HE GAVE ME ALL THE TIME I NEEDED AND SHOWED ME ALL OF MY OPTIONS IN A VERY SINCERE MANNER. I TRUELY FELT HE APPRECIATED MY BUSINESS. I ABSOLUTELY RECOMMEND ANYONE LOOKING FOR A NEW OR PRE-OWNED VEHICLE TO GO TO DODGE/HYUNDAI OF PARAMUS AND ASK FOR ANTHONY. THEY ARE LOCATED AT 315 ROUTE 4 EAST. More

Julio Lopez is service advisor at chrysler of paramus, he lies, cheats and robs your warranty company's money. Example.. My wife dropped off our 2006 Town & Counrty in for an oil change, She returned for ou lies, cheats and robs your warranty company's money. Example.. My wife dropped off our 2006 Town & Counrty in for an oil change, She returned for our vehicle at the end of the day and not only was my oil change done but they performed some other repairs according to Julio under warranty, She was told all we had to pay was my $100.00 deductible for the $3800.00 in warranty repairs. When she arrived home I was outraged because it seems that every time I drop my vehicle off at paramus chrysler something just seems to go wrong. A friend of mine raised my vehicle at another service center to inspect the work done by chrysler and to my surprise nothing was done to my vehicle. Julio claimed my timing case cover gasket and my rear main seal on the engine block was leaking, but as pointed out by another service center, the timing case cover nor the transmission was removed from my car which would have made these repairs impossible to do without removing these parts. So in conclusion I returned to chrysler with my vehicle and pointed out toi Julio what I was told, right away Julio blamed the mechanic, although I did not speak to the mechanic I think that Chrysler of Paramus Management as well as Julio are responsible for these fake repairs. After putting up a fight (arguement) with manager Ted Siaglos and Julio my money was refunded to me and to assure my return they offered me 30% of my next service (is this a good thing!).. Beware of Chrysler of Paramus More

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My mother had bought a Plymouth Neon 11 years ago from this dealership which a year or two later was recalled. It was supposed to be "car of the year" and should have been called "biggest hole in your wa this dealership which a year or two later was recalled. It was supposed to be "car of the year" and should have been called "biggest hole in your wallet." I cannot even begin to tell you how many times this car was in the service dept., prob. more times than it was actually driven. It always had computer problems, stalled out or broke down, sometimes days after just being fixed. It was a brand new demo. She put 60k on it over 11 years. That car should have made it to at least 90k before dying. Our local mechanic, who we frequently took it to when her warranty didnt cover certain parts (which it often didnt) was disgusted with the service depts. quality of work and found 1/2 assed repairs that any "real" mechanic should know how to do. Finally it died for the last time on the parkway and my mother was stranded. She got it towed to the nearest garage and she just signed the title over to the mechanics because she was fed up with it. We found out there was a "repo roadshow" down at chrysler, We found a toyota carola LE 06. It was exactly what she wanted, if the price was right being it was used she would just buy it because she desperately needed a car. From the second we walked in the building I felt like we were being harassed and pressured into purchasing the car. Being my mother and I are two females going into a dealership "alone" I felt very uneasy the whole time. Each guy spoke faster than the next, all they would say is sign here and then sit there for 2 hours while we just xxxxxxxx and laugh at your expense. I thought my head was going to spin because the banker was speaking so quickly when explaining the specifics of the contract. My mom kept telling them "i cannot afford a car payment over $250 this is the deal. They came back and said "298" paying $14,500 for a car that had almost 20,000 miles on it already was the best offer they could give. The interest rate ended up being 9.47% over the period of a 6 year loan. Does anyone besides me feel like we were being royally screwed on both ends for a "used" car? My car was about that and it was brand new with 12 miles on it. They 4got to leave out that it would eventually become 329 a month because of all the "add-ons" like "an extra warranty" and "gap-insurance" that of course is never discussed til the end when you have already signed on the dotted line. She purchased the vehicle at 298--only going home we did not feel right about it. My mom and I took it back today because we were under the assumption in any given contract you have a 3 day back-out period where you could return it. To make this very long nightmare short, both managers' (they are bald and walk like they have a stick up their xxx--you cant miss them) were screaming at us, it was so embarrassing, I was uphauled by their unprofessional attitudes. My mother wanted to back out and go elsewhere, or reneg. a deal and they basically threw the keys at us and said its yours, you signed, too xxx bad. I felt so small and cheated after walking out of that dealership, NEVER AND I REPEAT NEVER DO BUSINESS WITH THIS DEALERSHIP--I DONT EVEN KNOW WHY WE GAVE THEM OUR BUSINESS A 2ND TIME. Fool me once, shame on you, fool me twice shame on me. That is the lesson we have learned today. We are stuck overpaying for a car now, that we dont even want. do your homework if you are going to carshop, and walk out if you dont agree with the deal, or better yet bring a lawyer with you. Do not make the same mistake we did. More

My mother had bought a Plymouth Neon 11 years ago from this dealership which a year or two later was recalled. It was supposed to be "car of the year" and should have been called "biggest hole in your wa this dealership which a year or two later was recalled. It was supposed to be "car of the year" and should have been called "biggest hole in your wallet." I cannot even begin to tell you how many times this car was in the service dept., prob. more times than it was actually driven. It always had computer problems, stalled out or broke down, sometimes days after just being fixed. It was a brand new demo. She put 60k on it over 11 years. That car should have made it to at least 90k before dying. Our local mechanic, who we frequently took it to when her warranty didnt cover certain parts (which it often didnt) was disgusted with the service depts. quality of work and found 1/2 assed repairs that any "real" mechanic should know how to do. Finally it died for the last time on the parkway and my mother was stranded. She got it towed to the nearest garage and she just signed the title over to the mechanics because she was fed up with it. So we found out there was a "repo roadshow" down at chrysler, We found a toyota carola LE 06. It was exactly what she wanted, if the price was right being it was used she would just buy it because she desperately needed a car. From the second we walked in the building I felt like we were being harassed and pressured into purchasing the car. Being my mother and I are two females going into a dealership "alone" I felt very uneasy the whole time. Each guy spoke faster than the next, all they would say is sign here and then sit there for 2 hours while we just xxxxxxxx and laugh at your expense. I thought my head was going to spin because the banker was speaking so quickly when explaining the specifics of the contract. My mom kept telling them "i cannot afford a car payment over $250 this is the deal. They came back and said "298" paying $14,500 for a car that had almost 20,000 miles on it already was the best offer they could give. The interest rate ended up being 9.47% over the period of a 6 year loan. Does anyone besides me feel like we were being royally screwed on both ends for a "used" car? My car was about that and it was brand new with 12 miles on it. They 4got to leave out that it would eventually become 329 a month because of all the "add-ons" like "an extra warranty" and "gap-insurance" that of course is never discussed til the end when you have already signed on the dotted line. She purchased the vehicle at 298--only going home we did not feel right about it. My mom and I took it back today because we were under the assumption in any given contract you have a 3 day back-out period where you could return it. To make this very long nightmare short, both managers' (they are bald and walk like they have a stick up their xxx--you cant miss them) were screaming at us, it was so embarrassing, I was uphauled by their unprofessional attitudes. My mother wanted to back out and go elsewhere, or reneg. a deal and they basically threw the keys at us and said its yours, you signed, too xxx bad. I felt so small and cheated after walking out of that dealership, NEVER AND I REPEAT NEVER DO BUSINESS WITH THIS DEALERSHIP--I DONT EVEN KNOW WHY WE GAVE THEM OUR BUSINESS A 2ND TIME. Fool me once, shame on you, fool me twice shame on me. That is the lesson we have learned today. We are stuck overpaying for a car now, that we dont even want. do your homework if you are going to carshop, and walk out if you dont agree with the deal, or better yet bring a lawyer with you. Do not make the same mistake we did. More