Chrysler Dodge Jeep of Paramus

I walked into the dealer with no intention to buy the first go round, just browse. I knew my credit score was not up to par. I informed The manager Mike of my current credit and financial situation. He d first go round, just browse. I knew my credit score was not up to par. I informed The manager Mike of my current credit and financial situation. He did not shun me or act deterred. He never made me feel like I couldnt get a car from this dealer, unfortunately as some other dealer do. Instead he made me excited and confident that he can help me get into a new vehicle. He introduced me to Manny, a sales rep, who had the same optimistic attitude, he listened and worked with me. We test drove the vehicle, which was a plus. The negotiation was smooth, fast and easy. Furthermore, I am pregnant and must say that every person at that dealer either offered me a seat or water. Everyone was frienly! Finally, I went to Wil for my closing of the sale. He was so helpful and descriptive. I got my GAP insurance through him. Another super friendly, super helpful guy. He helped me get the payoff of my old car. Both Wil & Manny helped me with my new insurance. I felt like all the work was done for me and it was so easy. I would never even take the time to write, except for the fact that I was floored by the excellence in service. I have already spread the word to so many of my friends, family and co-workers and intend to get our second family vehicle from the sales team this fall. Thank you all again! More

Service at this location sucks! I previously got my Jeep serviced at the facility across the highway, but which has since been taken over by Hyundai. Unfortunately, the service manager I dealt with in the serviced at the facility across the highway, but which has since been taken over by Hyundai. Unfortunately, the service manager I dealt with in the past did not move over to the consolidated location. The service personnel at this location do not know what customer service means. I recently went in for a simple oil change and tire rotation. During the course of service I had asked for a status on my vehicle. I was told at the 1-hour mark that it would be 30 minutes or less. The 30 minutes went by and still no Jeep. I asked again and was told, 10 more minutes. Well, you guessed it, that 10 minutes came and went and still no Jeep. It took a total of 2 hours to get simple service. And the kicker, I later discovered that a pair of expensive sunglasses I left in my Jeep were missing. I subsequently contacted the service personnel, which took a few attempts as no one returned my initial calls. I received an email, only after I submitted a complaint on the dealership's website, stating I would be compensated for my loss. Well, that was yet another empty promise made by the less than honest employees at this dealership. I would advise that if you venture to get service here you take ALL of your belongings out of your vehicle and bring a good book, the wait will be a long one! More

The staff at this Paramus dealership were exceptional. I was able to purchase a new Jeep patriot at a lower cost than previous dealers I had checked. They also made my finance payments fit my budget. It was was able to purchase a new Jeep patriot at a lower cost than previous dealers I had checked. They also made my finance payments fit my budget. It was a great overall experience and I will highly recommend this dealer to others. More

They really helped me out by getting me the jeep I wanted and around the price I wanted. The whole staff was courteous and helpful. I would highly recommend friends and family there. I've been driving my jee and around the price I wanted. The whole staff was courteous and helpful. I would highly recommend friends and family there. I've been driving my jeep about a week now and I'm very satisfied with it. More

I was shopping around for a new Jeep Grand Cherokee. This was the second dealership I had initally gone to. (Note: I knew exactly what I wanted. I was shopping for price.) The dealership was a zoo. There was was the second dealership I had initally gone to. (Note: I knew exactly what I wanted. I was shopping for price.) The dealership was a zoo. There was loud, obnoxious music playing. The sales representative I dealt with, Mike Hickey, was unprofessional. He was very pushy and continuously kept offering me deals that I was not interested. For example, I told him EXACTLY what I wanted. I told him I absolutely wanted the navigation. He told me to buy a TomTom and it would be cheaper. He continuously was offering options such as having the dealer "take out" the navigation to lower the price. He was just not getting that I knew what Jeep I wanted. I wanted this dealerships price. He kept playing the whole back and forth game with the price. This was at the end of 2010 and I knew he was trying to make his quota. I told him he could call me if he got the price down. I ended up walking out of the dealership. He called me two months later to "follow up" and told me my paperwork got lost. I explained that I was in the process of getting the Jeep from a different dealership. He asked me what I was paying for it, and I told him, and he confidently assured me that if I came into the dealership the next day, he could beat the price. I scheduled an 11am meeting with him for the following day. When I arrived, Mike said he was too busy to assist me but introduced me to this other sales representative. Mike told me he explained what I wanted and everything to this new person. (I dont recall his name.) Well, when i sat down with this sales person, he knew NOTHING. I had to start ALL OVER again and this man was just as unprofessional as Mike. And again, with the back and forth nonsense I was not interested in. This time, offering me less miles and different colors than I had stated. After this sales man realized that I was not going to entertain this bs, a "manager" came over. The manager was the only one dressed appropriately, and that really isn't saying much. The manager flat out told me he could not beat the price I had gotten from the other dealership and that I should just go there and get it. A week later, the sales man I dealt with called to tell me that a "man came in after me and the manager gave him a better deal than I had asked for so he was calling to ask me to come back to the dealership." I told him exactly what I thought of this dealership to say the least. I did go to another dealership when I left this one, and they did beat the price! So I do know that Paramus jeep could have beat the price I came in with. Overall, I would NEVER recommend this dealership. I felt that they were continuously trying to pull a fast one on me. I felt that every employee I met was unprofessional. They are liars and nothing but a waste of time. There are better dealerships than this one. BE WARNED. More

Everyone at the Chrysler Jeep Dodge of Paramus service center is absolutely wonderful. As soon as I walked in, I was warmly welcomed and treated with the utmost respect and kindness. I was not just as an center is absolutely wonderful. As soon as I walked in, I was warmly welcomed and treated with the utmost respect and kindness. I was not just as another client, but a more than anything, a valued customer. Sometimes in a business, there is that one particular person who stands out and sets the standard for what everyone should strive to be. That person, at this particular Chrysler Service Center, is Mr. Pedro Garcia. Mr. Garcia, in a friendly, warm manner, made sure that, not only I, but every customer who walked into the door was taken care of and and their concerns and needs were met. During our wait in the customer service lounge, he made sure everyone was comfortable and was enjoying the choice of movie he showed. Just before I left, we even discussed a suggestion I had for the customer service lounge. He was interested in what I had to say and made sure I was completely satisfied before I left. He makes a big difference and is a big part of why I will continue to come back to Chrysler Jeep Dodge of Paramus for my automotive needs. Thank you, Mr Garcia. Lorraine O'Rourke Service date: 3/6/2011 More

I WENT TO THIS DEALERSHIP TO GET MY CAR FIXED AND WAS GREETED BY PEDRO, WHOM WAS AN AMAZING PERSON FROM WHEN I WALKED . I TOLD HIM ABOUT MY TERRIBLE EXPERIENCE IN WHICH I GOT RIPPED OFF AT ANOTHER DEAL GREETED BY PEDRO, WHOM WAS AN AMAZING PERSON FROM WHEN I WALKED . I TOLD HIM ABOUT MY TERRIBLE EXPERIENCE IN WHICH I GOT RIPPED OFF AT ANOTHER DEALERSHIP AND HE WAS WILLING TO HELP ME AS MUCH AS POSSIBLE. HE WAS SUCH AN ATTENTIVE PERSON WHICH MADE MY DECISION OF SPENDING $500 ON GETTING MY CAR FIXED WELL WORTH IT . More

We went in to buy two cars. We were told our financing was guarenteed. When we went to sign the final papers it turned out it wasn't true. They kept sending different salespeople and then different financ was guarenteed. When we went to sign the final papers it turned out it wasn't true. They kept sending different salespeople and then different finance people. Each one seemed to have a different story. They outright lied. More

Horrible service, they are a bunch of liars and thieves. I would nver go back again. Ive had my car for 2 weeks and i just had to leave it for serivce already. the break line failed and i almost got into a I would nver go back again. Ive had my car for 2 weeks and i just had to leave it for serivce already. the break line failed and i almost got into a car accident if not for me driving up a hill and hittin emergency breaks wich barly worked. The services i horrible the poeple there are horrible. plseas do not go there. If u want horendous service then go there. If not go somwere else. Was not pleased one bit with them. More

Took me in on time, let me know about recall for my Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and filter change that I came in for. Did the repairs in the estimated time. More