Chrysler Dodge Jeep of Paramus

Ralph and Steve are the dynamic duo. I trust them as if they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough praise. They are great. As long as Ralph and Steve are at this dealership I will return again and again. Thanks guys. You are THE BEST. JOE More

We lost our vehicle being hit by a drunk driver. Having never been through something this traumatic, we worked through getting a replacement vehicle while waiting for the total loss payment to support this never been through something this traumatic, we worked through getting a replacement vehicle while waiting for the total loss payment to support this transaction. The money was in transit and this dealer allowed us to take the new vehicle home. I cannot express how kind and caring this dealership is in a world where people are not always compassionate. I would recommend this dealership to everyone!!!! More

Shopping for a 2012 Dodge Durango either Citadel or R/T. My The sales rep for the dealership was Hector.He was was very knowledgable salesperson about the vehicle I had interest in The dealership asked me t My The sales rep for the dealership was Hector.He was was very knowledgable salesperson about the vehicle I had interest in The dealership asked me to put a $500.00 deposit on the SUV that I was considering purchasing. The vehicle was a demonstrator that was driven every day by one of the managers. I told the dealership I needed a few days before I would make a decision to purchase that SUV. The salesperson and the dealership were comfortable with that time period. I informed the dealer 4 day later that I decided not to make the purchase at this time and requested a refund of my deposit. The deposit was charged against my card on 12/05/11. It is now 12/27/11 and after 2 requests I have still not received the credit to my card. More

After test driving a car, I was called every two days asking for comments, questions, and if the could make a deal. For someone who works, this can become very annoying, which it did. When the Sales Mana asking for comments, questions, and if the could make a deal. For someone who works, this can become very annoying, which it did. When the Sales Manager came to talk to me about financing the car, he abruptly said, "How do you like MY car?" They completely were unable to see that that was not the type of person I am nor am comfortable with. I tried leaving but it was impossible. I ended up leaving eventually with a headache and with a future of many phonecalls and voicemails. FYI-they will call from multiple numbers if you try to ignore them. More

They handled my purchase honestly and efficiently and delivered exactly what they promised. I negotiated with them on line and finalized the deal in the showroom. delivered exactly what they promised. I negotiated with them on line and finalized the deal in the showroom. More

Hi, I purchased a chrysler town & country back in late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesoni late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesonial, very fair, very kind, and a respectful person. My problem is with the programers for the keys that you guys have there, They are horrible. I have gone over there 4 times now and still til this day I still dont have my second key because it seems like they dont know what they are doing. I am very, very, very upset and dissapointed with them. I have taken days off from work which I dont get paid for and also I have to pay a babysitter to watch my kids so I can go over there and I dont think it is fair to me. Each time that I have gone over there I spend all day over there from 8 am til 4 pm for nothing because my key could never be programed for whatever reason, there was one time that they tried to program a dodge key and mind you I have a chrysler. So this is why I rated this place the way I did, you guys need more people like Carlos the best dealer you guys have there. Well if you guys have any other questions please feel free to call me anytime at 347 680-6082 and my name is Julio. Thank You More

I had the tailight replaced in my new jeep due to moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly and extremely helpful! Both Ralph and the entire first time service experience was a pleasure! More

Bought my Durango 2011 here over a month ago, first oil change and prepared for the wait. There were about 12 people ahead of me but the wait wasn't that long. Very courteous service people specially Ped change and prepared for the wait. There were about 12 people ahead of me but the wait wasn't that long. Very courteous service people specially Pedro Garcia he treated me like a VIP, he should work as a concierge for the Plaza Hotel instead! Only thing maybe they could renovate the service waiting area, other than that I rate the service 5 of 5. Will definitely come back here again to have service done on my truck. Thanks! More

Had a door trim item broken. It was almost closing time Had a door trim item broken. It was almost closing time for service techs and the part was in stock. Instead of me coming back another day, they said Had a door trim item broken. It was almost closing time for service techs and the part was in stock. Instead of me coming back another day, they said they would install the part now if I would like and they got it done in just under an hour. While waiting the service writer answered some questions I had besides being very friendly. More