Chrysler Dodge Jeep of Paramus

The customer service was very good, and Mitra provided some excellent advice related to my purchase. The car arrived at the dealership in perfect condition. Very happy with the purchase and the service some excellent advice related to my purchase. The car arrived at the dealership in perfect condition. Very happy with the purchase and the service received from the dealership. More

I give this dealership a Yes to recommend with caution. Time to write an up-to-date status report on my previous reviews - Turns out when you write an update, they remove the previous posts and they block Time to write an up-to-date status report on my previous reviews - Turns out when you write an update, they remove the previous posts and they blocked my previous review from updating so now that I have my car, Here's the story. I purchased my Jeep and was told it would be ready on a Tuesday morning. Special work was required per my purchase. Work on my car was to be done on the Monday, the day before I was to pick up the car. On Tuesday I arrived all happy to be picking up my new car. No car. I stormed out when they could not supply a date that I could have my car. This created a huge problem since my insurance on trade-in expired that day and I already had my refund check so asking for an insurance extension was out of the question cause they would have to write a whole new policy for just a couple days. I now have no car. I was also to receive a check with my new car since my trade-in was worth more. I was then told I would not get my check with the car and that it will be mailed later on. Not acceptable. No check, no car I told them and since there was no car anyway I'm now in limbo again. I give this dealership a negative on communicating with their customers. I give them a negative even though the salesman who happens to be great, has no idea what's going on. Turns out the work on my new car needed to be done at a better facility in order that I get the proper work. Had they explained this to me on Monday and we would not have had any problem in the first place. Today is Wednesday and the check that was supposed to be delivered with the car arrived so even though others complained about not getting checks for months, and why I said no check no car, my check arrived before they had my trade in and I also still had my trade-in car so they were now trusting me. I called to let them know the check had arrived and this is when I found out the reason my car was sent to another facility. I still had no car but they said it would be here this week and now they will even deliver it to me at my home and pick up the trade-in since I cannot safely drive my car with no insurance. In the end, things are not as bad as it seemed and they are working to solve things but they sure had better improve how they keep their customers informed. Having said all of this in a very long review, go ahead and go here is my recommendation but just be cautious and make sure every single detail is explained even if you have to annoy them with questions and get it in writing. UPDATE I'm now sitting here on Friday morning waiting for the delivery of my car that supposedly was ready yesterday afternoon. Still not here. I called and salesman is out with his coffee and cigarette while I wait and no word and no call back. This dealership is sooooo bad in satisfying their customers and I'm so angry I could spit. I did on my third call reach my salesman and found out the car was in detailing. By 2 p.m. I had my new Jeep wrangler and it is perfect and I do love it. Very quickly my license plates came in so I went and had them put on. Naturally, I am now happy. I have my new car. I love it. Had I ordered a car it would have taken 6 weeks to get. In the end it only took about 10 days to get my new car and the real problem with this dealership is communication between them and their customer so on that level they get a big negative but I must say on other things, they are OK to Good. I still say try them but be cautious. They did end up working with me which is important. they tried to satisfy my complaints and they did do that. All things are now fine - as long as I have no future problems I must battle with them with the car itself. I'm just unhappy that what was supposed to have been a super happy Tuesday picking up a new car turned into a very unhappy event. Friday afternoon was happy when car arrived, but it was lacking the initial excitement we all expect when getting a new car. The unnecessary handling of this sort of burst the bubble. More

Ralph and Steve are the dynamic duo. I trust them as if they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough they were a member of my family. They know exactly what they are doing and they do it very well. Smart, Helpful, Friendly. I cannot give them enough praise. They are great. As long as Ralph and Steve are at this dealership I will return again and again. Thanks guys. You are THE BEST. JOE More

We lost our vehicle being hit by a drunk driver. Having never been through something this traumatic, we worked through getting a replacement vehicle while waiting for the total loss payment to support this never been through something this traumatic, we worked through getting a replacement vehicle while waiting for the total loss payment to support this transaction. The money was in transit and this dealer allowed us to take the new vehicle home. I cannot express how kind and caring this dealership is in a world where people are not always compassionate. I would recommend this dealership to everyone!!!! More

Shopping for a 2012 Dodge Durango either Citadel or R/T. My The sales rep for the dealership was Hector.He was was very knowledgable salesperson about the vehicle I had interest in The dealership asked me t My The sales rep for the dealership was Hector.He was was very knowledgable salesperson about the vehicle I had interest in The dealership asked me to put a $500.00 deposit on the SUV that I was considering purchasing. The vehicle was a demonstrator that was driven every day by one of the managers. I told the dealership I needed a few days before I would make a decision to purchase that SUV. The salesperson and the dealership were comfortable with that time period. I informed the dealer 4 day later that I decided not to make the purchase at this time and requested a refund of my deposit. The deposit was charged against my card on 12/05/11. It is now 12/27/11 and after 2 requests I have still not received the credit to my card. More

After test driving a car, I was called every two days asking for comments, questions, and if the could make a deal. For someone who works, this can become very annoying, which it did. When the Sales Mana asking for comments, questions, and if the could make a deal. For someone who works, this can become very annoying, which it did. When the Sales Manager came to talk to me about financing the car, he abruptly said, "How do you like MY car?" They completely were unable to see that that was not the type of person I am nor am comfortable with. I tried leaving but it was impossible. I ended up leaving eventually with a headache and with a future of many phonecalls and voicemails. FYI-they will call from multiple numbers if you try to ignore them. More

They handled my purchase honestly and efficiently and delivered exactly what they promised. I negotiated with them on line and finalized the deal in the showroom. delivered exactly what they promised. I negotiated with them on line and finalized the deal in the showroom. More

Hi, I purchased a chrysler town & country back in late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesoni late june of 2011 and the person that I dealt with was Carlos Santamaria and the receponist couldn't given me anyone better. Carlos is very profesonial, very fair, very kind, and a respectful person. My problem is with the programers for the keys that you guys have there, They are horrible. I have gone over there 4 times now and still til this day I still dont have my second key because it seems like they dont know what they are doing. I am very, very, very upset and dissapointed with them. I have taken days off from work which I dont get paid for and also I have to pay a babysitter to watch my kids so I can go over there and I dont think it is fair to me. Each time that I have gone over there I spend all day over there from 8 am til 4 pm for nothing because my key could never be programed for whatever reason, there was one time that they tried to program a dodge key and mind you I have a chrysler. So this is why I rated this place the way I did, you guys need more people like Carlos the best dealer you guys have there. Well if you guys have any other questions please feel free to call me anytime at 347 680-6082 and my name is Julio. Thank You More

I had the tailight replaced in my new jeep due to moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly moisture getting inside the casing. The part came in faster than I tought-and the repair was taken care of right away! Ralph Russo was very friendly and extremely helpful! Both Ralph and the entire first time service experience was a pleasure! More