Chrysler Dodge Jeep of Paramus

Its always said that the first impression is a lasting impression. Well, I have had the blessing of Ms. Amber Tucker being my first impression for the dealership. She has, and continues to be a true profe impression. Well, I have had the blessing of Ms. Amber Tucker being my first impression for the dealership. She has, and continues to be a true professional in her job, a great example of true customer service, and an excellent communicator. She makes you want to buy a vehicle just because of her service and professionalism. It is second to none, above any dealership I've ever dealt with, and has to be such a great representation for Chrysler Dodge Jeep of Paramus. Thank you Ms. Amber, and I appreciate all the information you've given me. I hope your service to customers doesnt go un-notice. Thank you, Michael (Washington, DC area) More

I arrived at Paramus Rt 4 Chrysler by chance and I am so glad that I did. While looking for a new car online to purchase I found the Chrysler 200 to my liking. I visited another dealer at first and they see glad that I did. While looking for a new car online to purchase I found the Chrysler 200 to my liking. I visited another dealer at first and they seemed uninterested in selling me a car it was like I was disturbing them, they did not even take my name/number and I left rather dejected. While driving home my girlfriend recalled that there was a Chrysler dealership on Route 4 in Paramus. It was late, dark and almost closing time but we headed over anyway. As I said I am glad we did. We were greeted as we entered the showroom and a salesperson was found for me. I met Mitra, who despite the late hour and darkness was willing to speak with me and show me the Chrysler 200 that was on your lot. He was very gracious, we exchanged numbers with a promise to return another day earlier and in the light. A few days later we spoke on the phone and made an appointment for me to return. Prior to my return, Mitra asked me what features were I looking for in a new car and what was important to me. When I arrived for my appointment, Mitra showed me the car and it was perfect. I left that day with my new Chrysler 200 and I could not be happier. Mitra is wonderful and everyone I met at the dealership was courteous and friendly. More

I purchased a used vehicle from them with most of the negotiations and such being handled over the phone as I would be traveling from Ohio to pick up the car. I had zero issues with the condition of the negotiations and such being handled over the phone as I would be traveling from Ohio to pick up the car. I had zero issues with the condition of the car once I finally saw it and there were no surprises on my drive home. My only two things worth mentioning that kept me from 5 stars were that there was what I was told was a misprint between the listed mileage on their website and Autotrader versus the actual mileage of the vehicle. It was off by 1k miles which isn't a huge deal but worth confirming before deciding on a price. It wasn't discovered until I was faxed a purchase agreement while finalizing funds/paperwork at my bank. Yes it's in the disclaimers but it still isn't a great feeling when it happens regardless of being 1k or 10k miles. The other issue was that I was asked to pay $199 for a security window etch which was listed on the purchase agreement as optional but I wasn't presented with this choice. I was originally told that it was already done and couldn't be taken off. It was explained to me that this is nearly standard in NJ due to the high rate of stolen vehicles but with me being from Ohio where this isn't necessarily an issue I would have passed on the service. It was resolved in the end but had it been handled earlier it would have allowed me to go with the 5 star rating. Overall I had a good experience with Jesse and Rob as well and if the right car presented itself at this dealership again, I wouldn't hesitate to buy it. More

Toan is the hardest working car salesman I've ever met. After having several horrible experiences with dealers it was a pleasure to work with him. Toan was honest, personable and bent over backwards to ge After having several horrible experiences with dealers it was a pleasure to work with him. Toan was honest, personable and bent over backwards to get me the vehicle I wanted. Didn't have to listen to any typical salesmen BS crap. What a pleasure! More

Mitra was courteous and friendly. We discussed my needs and what type of vehicle I was interested in. Once Mitra understood that I wanted to lease a Town and Country he was able to get me a deal that I was and what type of vehicle I was interested in. Once Mitra understood that I wanted to lease a Town and Country he was able to get me a deal that I was very satisfied with. No hard sale, just a nice guy. I would do business with Mitra again and would recommend him to my friends and family. More

Mitra was a very good sales person. He got us the price we wanted and knew exactly what we wanted. It made the experience less stressful. He was very kind to us and very personable. I would send all my we wanted and knew exactly what we wanted. It made the experience less stressful. He was very kind to us and very personable. I would send all my friends and family there. More

I have leased four vehicles from this dealership over the past ten years. I have always been very satisfied with sales and service. I have never had an experience that left a bad taste in my mouth. Last Nove past ten years. I have always been very satisfied with sales and service. I have never had an experience that left a bad taste in my mouth. Last November I visited Chrysler Jeep Dodge of Paramus to see about leasing a new Journey. I still had 11 payments to go on the 2010 Journey I was leasing at the time. I knew it was a long shot, but it never hurts to try. At that time I met Mitra Surojit for the first time. He made an honest effort to crunch the numbers, but told me it wasn't possible. He was up front with me and didn't waste my time. I returned just last month in reponse to a Memorial Day weekend sales event. As soon as I walked in, Mitra remembered me. He still had notes from our first meeting six months earlier! He thought we could do something. It took a little haggling, but we finally settled on a car and a price. Mitra didn't try to sell me a car I didn't want. He never seemed frustrated with me, even after a couple of "false starts." His service was personal, and he had a great attitude throughout. I'm a happy camper. More

I own a dodge caravan 2003 and it has been on this service departemt for over 17 times in the last 4 months for the very same issue , they had me replace , the body control module , windshield , wire service departemt for over 17 times in the last 4 months for the very same issue , they had me replace , the body control module , windshield , wire hardness and many more parts and the car has the very same issues , i really had it with them , ive contacted CHRYSLER to make a complaint , they have help so far , but after last night when i picked up the car and was charge again even after they gave me a letter where it says that i wont be charge again for the same issue . avoid it at all cost , this place is a rip off , chrysler has sent my vehicle to a different dealer and they will take care of all the expenses to get this resolve . More