Chrysler Dodge Jeep of Paramus

First off let me just say this was hands down the best car buying experience if had yet. Maurice was a great, friendly sales person. Very down to earth. We came in on a Tuesday looking for a Ram Sport. Th car buying experience if had yet. Maurice was a great, friendly sales person. Very down to earth. We came in on a Tuesday looking for a Ram Sport. They had just sold the last one they had so he showed us what they had coming in. He spent the time and went over all the details it had that were different than the other model that was just sold. He said it would be arriving in about 2-3 days which is exactly what happened. I have had past horrible experiences at other dealerships where they say one thing and something else happens, very glad this place was true to its word. Maurice gave me a call a soon as it got off the truck. We had just moved from NYC back to NJ so I didn't have a car to get to the dealership, he came and got me in my new truck and we went back and finished up all the paperwork. I highly recommend this dealership and Maurice. More

The one and only reason we went back to lease our charger from them, is because of Carlos Gonzales and Lee Rivera... Manager was too busy texting instead of getting his xxx off his chair and and trying to p from them, is because of Carlos Gonzales and Lee Rivera... Manager was too busy texting instead of getting his xxx off his chair and and trying to prvent us from leaving. Vehicle was never prepped or cleaned. We had to take the car and get it cleaned elsewhere... Reaaly? YES!!! Tire preesure was not even checked. Front license plate bracket is still not on. DID THEY EVEN DO ANYTHING TO THE CAR BEFORE THEY GAVE IT TO US BESIDES EARNING THE BUSINESS. Again, the only reason we went back is because of Carlos and Lee. Thank you guys. More

On 1/11/2013 I bought two cars from Nissan Dogdge - a Nissan Altima 09 and an Honda Odysessy 05. I left the dealer at 10pm and returned the next morning at 9am because the Honda was making strange noises Nissan Altima 09 and an Honda Odysessy 05. I left the dealer at 10pm and returned the next morning at 9am because the Honda was making strange noises and the airbag lights were on. I left the car in the dealership until next Friday and a week later I went to pick up the car and I was told the car was fixed - however the next morning I went back with the car because not only was the airbag light on AGAIN but now also the transmission light as well; and the car was still making noise. I called Monday multiple times and nobody answered the phone the same happened on Tuesday and Wednesday. Finally on Thursday I personally went to the dealership again where to I spoke to John Picory and according to him they had shipped the car to Honda and the car had various problems with a fix of over $1,400 which they wouldn't completely pay for they required me to pay $500 CASH, NO checks, NO credit cards, hard CASH. On Friday I picked up the car again, and that very same night the light was on AGAIN. I called John Picory several times and he didn't answer so again I personally went to the dealer. He was very unwelcomming and angry saying he was cleaning snow outside and didn't have time for me. Once inside the dealer John and his manager Dean approached me and essentially kicked me out and told me You have to leave the premisses because We don't have time for you. Dean also mentioned things will be done how I decide it or else they won't be done and leave. This was done in front of various workers and customers and I felt not only embarassed but threathened. I know that the car is damaged but I refuse to return back mostly out of fear. I felt abused by Dean although I've bought more than 6 cars from that dealership in the past. I would never recommend this place to anyone. More

My overall experience dealing with this dealership was very bad. The first day that I went to this dealer, I dealt with Mitra Surojit who proved helpful initially. However, as soon as I had made the decis very bad. The first day that I went to this dealer, I dealt with Mitra Surojit who proved helpful initially. However, as soon as I had made the decision to buy the car things went downhill quickly. There were numerous issues even before I signed my papers such as 1) I had been quoted a price when I went to test drive the car, and all the calculations had been done including the documentation. When I went back to sign the papers, the numbers had increased all of a sudden. It was only because of our diligence this was spotted, and no one had any answers to this. They rewrote the contract and put back the old price 2) We had explicitly told them that as it was a working day, we did not have a lot of time to spare when coming to sign the papers and pick up the car, and we were promised that the entire thing would be done in an hour. In the end when we went there we were forced to wait for 3 and half hours and only got it done due to us pushing the salespeople. 3) Another big issue came up with the rebate I was supposed to get for hurricane Sandy. I had provided them a check to be voided once I gave them a letter from my insurance company. As my previous car which got totaled was old, I produced a letter from first my towing company, then a fax stating the insurance company had updated my policy with my new Dart due to my car being totaled. This was deemed acceptable, until two days before I got my license plates when they suddenly needed a letter, and refused to give my plates unless I provided the letter or surrendered the check. Eventually I had to give up the check and lose the rebate. 4) We were promised that the title would be only in my name even if there would be a co-signee, but as soon as it was co-signed they said there was no way that it would only be in my name. 5) Lastly, they promised us a full tank of gas which, however when we got the car we only received half a tank, which was frustrating due to the fact that gas was quite hard to get post Sandy. All of these issues combined to make it a very bad experience for us in this dealership. More

Very friendly and knowledgeable. I bought new jeep and the experience was satisfactory. I was in and out of the dealer in 2.5 hours. I am a returning customer. I bought a and another jeep at this same dea the experience was satisfactory. I was in and out of the dealer in 2.5 hours. I am a returning customer. I bought a and another jeep at this same dealer. More

My 2012 Dodge Journey was purchased in April of 2012. In October, I had to return the vehicle for servicing to repair the "arm controller". I was denied a loaner because I hadn't purchased the rental optio October, I had to return the vehicle for servicing to repair the "arm controller". I was denied a loaner because I hadn't purchased the rental option at the time of the sale "well, ok". Prior to calling in for service on the issue w/the arm controller, I had informed the service dept. that a reflector light had came out in the rear of my vehicle and I wanted someone to look into this issue, because the other one was loose. Well on the date of my service appt for the arm controller, I was informed that the Service Mgr. Steve Bradt had denied the claim of warranty and I was responsible for replacement. No other explanation was given to me, except to say that the reflector light was not a covered part and when/if I ordered the light it would look different- so if i wanted them to be the same i would need to order both. On this day, 10/18/12 I drove to visit Mike Tandurella (General Mgr)who did take the time out to hear my concerns, asked that I follow up with him on Fri. 10/19/12. Mr. Tandurella was called on that day and several times after to no avail. I tried again on 11/13/12 to reach Mr. Tandurella, left a message with Atica and was told that if I didn't hear from him by 4:00pm to call back on 11/14 and so I did. On this day 11/14/12, I asked for Atica whom informed me that my information had been forwarded to Lee Rivera (Sales Mgr)who was busy at the time so i left a message and he did call me back. The conversation was brief, frustrating and un resolving. During this conversation and after explaining my ordeal to Mr. Rivera i was told that this didn't sound like something that was 'covered', I again explained that my vehicle had no damage and the light was missing by no fault of my own he in turn stated to me that it could have been stolen and they "dodge" would not be replacing it. I asked Mr. Rivera "so you mean to tell me that once you sale a vehicle to a customer its to xxxx with them? Mr. Rivera responded by saying well something like that." I said thank you and ended the call. It is unbelievable how many people I had to speak with about this issue and its been almost 4weeks and still no resolve. I’ve always heard about dealerships being dishonest and untruthful but this is downright dirty. Shame on you More

Excellent service and attentiveness. Mitra worked closely with me and always left me feeling that my concerns were addressed. Continued to communicate well with me through the process. with me and always left me feeling that my concerns were addressed. Continued to communicate well with me through the process. More

Mitra is a fantastic salesman. Very personable. Was willing to work with me and got me, what I think was the best possible deal. He was very knowledgable on the vehicles and the process. My schedule willing to work with me and got me, what I think was the best possible deal. He was very knowledgable on the vehicles and the process. My schedule is a little eratic at times, and he worked with me the entire time over the phone and then at the showroom to complete the deal. I am loving my Town and Country!!! Whenever I buy a Chrysler, I look for Mitra More

You could say we were happy with our sales experience with Mitra...we left the dealership with two new cars!! Our intention was really only to look at options for an SUV when our lease was up. Mitra wa with Mitra...we left the dealership with two new cars!! Our intention was really only to look at options for an SUV when our lease was up. Mitra was extremely helpful and astute to our needs. We are happy with our purchases on our Jeep Cherokee and Liberty. I feel safe in my new car and that was something that was very important to me since I had just been in an accident. Overall this was a great experience for us. Thank you Mitra!!! More