Chrysler Dodge Jeep of Paramus

Purchased a certified 2010 Chrysler Town & Country vehicle on 7/8/2013. Vehicle had noting but problems starting the next morning. Backup camera (repaired before picked up) did not work next morning vehicle on 7/8/2013. Vehicle had noting but problems starting the next morning. Backup camera (repaired before picked up) did not work next morning. Brakes reported during test drive pulsating, air pressure cleaned the brakes, still not working properly. Brought vehicle back to dealer on 7/13/2013, waited 5 hours, brake rotors cut, could not fix the short with the camera. Told to bring it back. Dropped off on 7/18/2013, dealer had the vehicle till 7/31/2013. There was a short they could not find. Had the entire interior carpeting out of the vehicle, dash board, tail light assembly, splicing wires trying to identify the short. Said it was fixed. Picked up the vehicle on 7/18/2013. On 8/10/2013, vehicle ESP-BAS, ABS & Electronic Stability Program - Traction Control System lights came on. Put the vehicle in the garage, towed to the dealer on 8/12/2013 and still reported the brake problem persisting with pulsating. Picked up the vehicle on 8/13/2013, service manager reported that they again cut the rotors and reset the computer, the lights did not come back on. 8/19/2013, while traveling on the GSP down the Jersey Shore, the light again came on and went off after a while. Returned the vehicle to the dealership on 8/20/2013 with an out of pocket loss of over $2,000.00. Not a dealership of character and integrity. Sad part is that I purchased my 2001 Chrysler Town & Country from the same dealership, must have been different owners, certainly not treated the same. During this time frame, took hours off from work to go to the dealership to try and resolve the problem, they did not return calls on numerous occasions. My personal opinion is to avoid this dealership entirely but that's ultimately your decision. When returning the vehicle today, the Director of Sales had the audacity to say to me, the customer that I was nothing but a pain, excuse me, who sold me the vehicle and did not step up to the plate. While dealing with these issues, I was contacted by the Customer Service Survey Department. I detailed my problems and they assured me that this was going to upper management. Never received a call. Left a message several days ago for the owner, Mr. Ron Jelling who never returned my call CAVEAT EMPTOR More

The bad review comes from deceptive salesmanship but mostly from dishonest management. There was at least three instances where I was outright lied to and for the most part dis-respected. All I can say mostly from dishonest management. There was at least three instances where I was outright lied to and for the most part dis-respected. All I can say is get it in writing but even then, they point to the contract that says "mistakes are well OK" and point to the disclaimer. I think this dealership gives the brand and heck even the state a bad name. I traveled from PA to find the car and I could not believe how the management staff was rude, dishonest and almost like a crime family. Last the window etching scam is beyond ridiculous in this day and age. More

This dealership should not even have a website. They truly have no interest in answering an customer information they request at all. I live over a hour away from the store and was looking to purchase truly have no interest in answering an customer information they request at all. I live over a hour away from the store and was looking to purchase a Certified Grand Cherokee listed on the dealers web site but wanted ask two simple questions. I ask them very simply if they had a exchange policy like a lot of dealership now do? This was a question I guess Joshua is not allowed to answer. He continued to tell me that they will not lose a deal to price. The price was ok or not my biggest worry. I just wanted to make sure that I had some recourse if I picked up the truck and it had issues. If you are a guy like me that purchased multiple cars online do not even bother with this dealer. I even tried to call the store and the same thing the sales guy just tried to get my contact information and wanted to know when I would come see the truck. If they just would have asked I probably would have just given them a deposit, got a total out the door price and pick the truck up. More

I purchased a new jeep. Extremely friendly until we went to see finance. The finance manager tried to switch the numbers. They kept us there until 11pm. It took 3 days of negotiating to get it to the origi to see finance. The finance manager tried to switch the numbers. They kept us there until 11pm. It took 3 days of negotiating to get it to the original negotiated number. The service department ripped me off with my first service. I found later the same service is provided at other dealers for 1/3 of the price. Don't go there. Go to another dealer of you will regret your decision. More

I was lured into their store with a wonderful price. I got this price through their website and a person named 'Mary Green.' I arrived and was told to ask for 'Rodrigo Monteagudo.' Neither of those peop got this price through their website and a person named 'Mary Green.' I arrived and was told to ask for 'Rodrigo Monteagudo.' Neither of those people was available (if they even truly exist). I placed my quote down with the salesman and said I was ready to buy the car for that price. Suddenly the car was 'sold 3 days ago.' Yet it remained on their website - and still remains to this day (over 1 week later)! I asked about a comparable car that was listed as in transit on their website and, as it was exactly the same car, I said I'd buy that one right away for the same price. Suddenly the price jumped 4,000. The rest of the encounter (with Reggie and then the manager behind the front desk) involved bargaining down to well above the initial quote and then trickery to offer me rebates that weren't even applicable to that car. Of course, I only found out about that when the contract was to be signed and the price was much higher than negotiated. I ended up walking out and then being treated inapproproately on the phone when one of them called me the next day. Overall, the experience was exactly as you have come to expect from a car salesman but significantly more flagrant. I am even considering reporting these unethical people to the Better Business Bureau. Needless to say, I wouldn't give them a penny and will never be setting foot in that 'place of business' again. More

I had a problem with a 2012 Jeep SRT8 I purchased from this dealership. I was told I needed a new motor that wouldn't be covered under warranty and the cost would be $20,000. The reason my warranty was de this dealership. I was told I needed a new motor that wouldn't be covered under warranty and the cost would be $20,000. The reason my warranty was denied was because there was an aftermarket air intake installed. The dealer claimed there was a piece "missing" from the intake system. I quickly came in and asked to look at the intake system and to my surprise, there was ABSOLUTELY NOTHING MISSING from the intake system. Then the story changed and I was told someone must have dropped something in there. I was told to either leave a deposit for a 20k motor or I would get charged for a daily storage fee. I got suspicious and got my insurance company involved. Suddenly the $20,000 quote I was given was changed to $8100. I felt I was being taken advantage of and had my truck towed from the dealership to avoid their "storage fee". I was then charged over $680 for the motor tear down. I was then told that if I got the work done there they wouldn't charge me the $680+ dollar fee. Something didn't feel right. I wanted my truck out of there. Then, all of the parts of my motor were thrown in my back seat. That's right, all the heads, intake, manifold, and various motor parts were thrown in my back seat ruining and stinking up my interior. I have contacted an attorney since neither Chrysler nor the dealer made any attempt to make this right. Now my truck not only needs a new motor, it also needs a new interior and they expect me to pay for it all. Never had an experience like this. Never. More

If you decide to use RT4 for your auto purchase, please be prepare with your own financing. Expect not to have your calls returned after leaving multiple messages, especially if they owe you money. Firs be prepare with your own financing. Expect not to have your calls returned after leaving multiple messages, especially if they owe you money. First, I was a victim of bate and switch. They advertised a low APR less then 2%, but when Timothy came back with my paper the interest rate jumped up to 3.4%. They stated that I could not combine certain rebated with the offered low APR. So within 30 day I refinanced their loan thru my own bank for 1.4%. They offered me GAP insurance for $800 which I could cancel with no penalties within 30 days. Again I was able to secure GAP insurance with my own bank for much less. It took Multiple unanswered called to Timothy, Marilyn, and Diane in order to secure the proper paperwork to cancel the gap insurance and almost 3 months to get my full refund back. More