Chrysler Dodge Jeep of Paramus
Paramus, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Exceptional!! Eugene was an absolute pleasure to work with. Made my out of state... over the internet buying experience an absolute breeze!! I couldn't be happier. Well Done!!! Mark Tanner with. Made my out of state... over the internet buying experience an absolute breeze!! I couldn't be happier. Well Done!!! Mark Tanner More
I basically come back here because of Carlos Santamaria. He is always fair and pleasant and understands my needs. He is kind and cheerful. thanks He is always fair and pleasant and understands my needs. He is kind and cheerful. thanks More
For the first time , i bought a brand new vehicle...... the sales representative was friendly and eager but unfortunately, I came to the wrong place. I ordered a vehicle Saturday December the 28, 2013 the sales representative was friendly and eager but unfortunately, I came to the wrong place. I ordered a vehicle Saturday December the 28, 2013, two days before the holiday and four days before any weather condition …. January 6th,2014 and I still dont have the vehicle I purchased. To make it worst… I speak to a manager about the issue, as noone had called to follow up on the completion of my purchase, manager claims he will call me back in 30 minutes once he determines what is causing the delay. Of course..... no call back .... I call again two hours later and the manager claims he forgot to follow up due to a meeting with his boss…… Any boss will understand a 5 minute delay to a meeting due to following up with a dissatisfied customer with justified reasons.. I lost all credibility and I don’t think i will ever recommend this dealership to anyone. I will make sure others know never to give money upfront unless the vehicle is there and ready. The lack of customer support from your company , made it clear to me as why I shouldn’t have done business with you . More
Went in to look at the a Jeep Grand Cherokee. Customer Went in to look at the a Jeep Grand Cherokee. Customer service was friendly and my purchase was relatively quick. Mike was awesome and I walked away Went in to look at the a Jeep Grand Cherokee. Customer service was friendly and my purchase was relatively quick. Mike was awesome and I walked away with a great deal on my lease. Definitely would recommend if you are looking for a vehicle. More
Pedro Correa is extremely knowledgeable, friendly, accessible and reliable. He made the experience of my first jeep purchase a great one ! I would strongly recommend to anyone considering purchasing a accessible and reliable. He made the experience of my first jeep purchase a great one ! I would strongly recommend to anyone considering purchasing a jeep to go to Jeep Paramus on Rt. 4. More
Walking into Chrysler Dodge Jeep of Paramus I wound up working with Jesse Lopez. He was extremely friendly, easy to talk to, not pushy and was always available via my countless emails during the process. working with Jesse Lopez. He was extremely friendly, easy to talk to, not pushy and was always available via my countless emails during the process. When I did decide to buy I gave him less than an hour notice that I would be coming down to sign the papers. He said come on down and had things squared away when we walked in. While I was there he asked if they could check to see if they could find me a lower APR than my 2.33% i walked in with, and they beat it. With assistance from Tim in Finance, i was secured with 1.99%. These 2 gentlemen made the process of buying my first new truck in 10 years a pleasure. If you are looking for a Chrysler Jeep Dodge or Ram, don't go anywhere else. Head down and look for Jesse. There was no unexpected charges on the paperwork. Ask questions and you will get answers. More
My sales rep was Jesse. He was knowledgeable about the vehicle I was interested in purchasing. He was friendly, easy and and listening to my concerns, which was affordability and quality. Jessie was very vehicle I was interested in purchasing. He was friendly, easy and and listening to my concerns, which was affordability and quality. Jessie was very informative about the ins and outs of the Jeep I purchased. Having owned a Chrysler 300C and loving it I needed to come back to the Chrysler family. I will recommend Jessie to all those who are considering a vehicle. Jessie follow up with a phone call the following day and again express is I have any questions or concerns not to hesitate to contact him. Manny handled my financing. He was a pleasure to work with and went above and beyond what he could do for me in terms of getting me a fabulous rate. He was attentive to my financial concerns. He also explained all steps of my financial contract in detail. I left the dealership in my beautiful new Jeep knowing that I made the right purchase.! More
Chrysler of Paramus still lives on another planet. I was denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called officer at the dealership who is the top boss' daughter. I am sorry to say that the person recreated the entire issue; never called me but left it up to me to call; and most hurtful of all, denied she was going to ask the regional person about the matter. She said that weeks ago. This whole issue is ridiculous and the officer who is supposed to give care and attention to customers, the daughter of the owner, showed me nothing less than contempt. I am sorry to report that about anyone. jcrosson More
Absolutely the worst car dealership that we've ever dealt with. Last Friday, we made an appointment to see one of the used cars that was listed on their website. We told them exactly which car and mad dealt with. Last Friday, we made an appointment to see one of the used cars that was listed on their website. We told them exactly which car and made the appointment for 7pm. When we showed up right at 7pm that evening, we could barely get the girl at the reception counter off of her cell phone long enough to let her know who we were and why we were there. She tracked down a salesperson and neither of them had any record of us having an appointment. The salesperson took us to his desk, looked up the car we were talking about on their website and said that he would go "track it down". Ten minutes later, he came back to check in and said that he was still trying to find the car and that it could be at one of their other dealers. Another ten minutes went by and he came back to tell us that the car we wanted to look at was actually sold at auction a few days prior. When we told him that it would've been nice to know that before we wasted our evening driving all the way up there to look at a car that they no longer had, he actually said, "don't get angry at me. It's not my fault", and then walked away. As soon as we got in the car, we called back and asked to speak to a sales manager. The snippy girl at the reception desk answered and asked why we needed to speak to a manager. When we explained that we just needed to talk to one and didn't feel like explaining the whole situation to her, she said, "you don't need to get an attitude with me. Now you get to hold." and proceeded to put us on hold. The sales manager we finally did get to talk to wasn't any help at all either. The real kicker is that today (Monday), the lady that we made the appointment with called us back to find out if we were still interested in coming in to see the car we wanted to look at because she didn't know if we had come in on Friday to look at it. I told her the whole story, informed her that we purchased a vehicle elsewhere over the weekend and that the car we wanted to look at was still listed on their website. Quite possibly the worst customer service I have ever received from any sales establishment. We have filed a complaint with Chrysler Corporate and they said that they would be letting the regional sales manager know about our experience. More