Chrysler Dodge Jeep of Paramus

Perfect Dealer!!! Simply put, Route 4 CDJ was exceptional. From the very moment my wife and I called to schedule an appointment for a test drive we felt so comfortable Simply put, Route 4 CDJ was exceptional. From the very moment my wife and I called to schedule an appointment for a test drive we felt so comfortable with Carter Stone, our salesman. He addressed everything in close detail and made it his top priority to make sure everything went very smooth. So, as it would be, we realized that it went according to plan. From start to taking delivery we had an A+ experience. I would highly recommend this dealership to any of my friends, family, and colleagues. For the curious we purchased a 2014 Jeep Grand Cherokee Limited with the Luxury II group. Black on black. Very, 100%, satisfied!!!! More

Great Experience Best car buying experience ever, Junior Villanueva was great in sales and manager Alex Montero was great also, both were quick to solve my problem and Best car buying experience ever, Junior Villanueva was great in sales and manager Alex Montero was great also, both were quick to solve my problem and make it a great experience! More

My First Jeep. I lost my car in a auto accident, thankfully it was already paid for. I went to Route 4 West Chrysler Dodge Jeep of Paramus where they've treated me w I lost my car in a auto accident, thankfully it was already paid for. I went to Route 4 West Chrysler Dodge Jeep of Paramus where they've treated me with respect and were very helpful in deciding what new vehicle I wanted. I decided and bought a new 2014 Jeep Grand Cherokee Limited and I've been smiling since I got the vehicle on July 25, 2014. The people here are wonderful and the salesperson who helped me (Mr. Junior Villanueva) was excellent. More

Mr. Mitra Surojit is the Best Salesman EVER We recently purchase a Chrysler 300 and Leased a Jeep Compass from them. We have purchased from them many times before and were always very happy. T We recently purchase a Chrysler 300 and Leased a Jeep Compass from them. We have purchased from them many times before and were always very happy. The staff there was very polite and helpful. We would like to thank Manny Andujar and Alex Montero for the help and support they gave us. But most of all our biggest thanks goes to our dear friend Mr. Mitra Surojit, he is very professional. He always does a superb job and helped us in everyway possible. We will always recommend this dealership to my friends and family members for the future. We hope to do more business with them ourselves. We could not be any happier. More

The Phone Lines Must Be Down The statement "Yes we can" is only in their vocabulary until you sign your name and present a deposit. Afterwards, it's "Sorry, we thought we could, b The statement "Yes we can" is only in their vocabulary until you sign your name and present a deposit. Afterwards, it's "Sorry, we thought we could, but we can't. How about this over here?" Or even worse, like in my case, a complete breakdown of communications. In eleven days, I heard from my salesman once to say "we can't find what you want, how about this?" I made a concession, and he said my vehicle would be ready for pickup three days later, and that he would call me. I never got the call. After six days, I contacted Customer Service. They said someone from management would call me in the next 15 minutes. Two days later, still no call. Three e-mails, and still no call or answer to my e-mails. Finally I engaged the "Chat Online" app on their website and wrote the following: "Considering, that I've only heard from my sales rep once in the last eleven days; that I have been given no information regarding the vehicle we had agreed upon; and that it's been two days now since I've contacted Customer Service with a complaint and still no one has bothered to call me, I am assuming the dealership has found reason to dissolve our initial agreement. With no information being offered to me, and the dealership refusing to communicate with me, I have no alternative but to rely on my assumptions and retaliate with prejudice. Therefore, please forward to the management of Rt 4 CDJ of Paramus, my request for the return of the $2,000.00 deposit I rendered on 14 July 2014. Should I not receive confirmation of the receipt of this request, or the refund in full within the next 7 to 10 working days, I will assume criminal intent on the part of the dealership, and initiate legal proceedings. Thank you. Sincerely, T. J. G." Surprisingly, not more than 5 minutes after I sent the message, my salesman calls and pleads that no one told him I was trying to reach him, and that he didn't call because he still had not found the vehicle we had agreed upon, and that perhaps I may be interested in something else. I wasn't amused. We will now see if my deposit gets returned in a timely manner; I have a very enthusiastic attorney in mind. These people obviously could care less about the customers they administer to, and show complete disregard for the reputable merchandise they try to peddle. Stay away at all costs!!! I'll keep you posted if I have to go the legal route to get my money back. More

if 10 is the highest value, i'd rate this 11!!! Elie was absolutely amazing...... friendly, courteous, professional Also met Reggie, Dean, and ?Augie--all definite positives!! My 7th Grand Che Elie was absolutely amazing...... friendly, courteous, professional Also met Reggie, Dean, and ?Augie--all definite positives!! My 7th Grand Cherokee which gets better each time Keep up the great work More

My salesman Mitra Surojit is the best My husband and I have been leasing a Town & Country from this dealership and Mitra for 12 years "4 vehicles" Mitra Surojit is without a doubt the ea My husband and I have been leasing a Town & Country from this dealership and Mitra for 12 years "4 vehicles" Mitra Surojit is without a doubt the easiest man to deal with in what could be a stressful experience. We feel he is very fair and honest and treats people like he would like to be treated. I made an appointment to meet with him at 2pm and we were on our way home 'all papers signed' by 4pm. The next morning at 11 we picked up our spotless T&C. As for my 4 stars on the price, lets face it you can never get a car cheep enough. Also through the years we have dealt with Ralph Russo in service, he is very accommodating and trustworthy. More

Great Experience, exceeded my expectations! Jay Hernandez was my sales rep. From the first minute I was introduced to him he was extremely professional and sensative to my needs. He was very pa Jay Hernandez was my sales rep. From the first minute I was introduced to him he was extremely professional and sensative to my needs. He was very patient with me and all of my requests as well as very knowledgeable about the truck I purchased. Manny was also very good with my financing. I had a great experience with this dealership and I would definitely buy another vehicle from them. More