Chrysler Dodge Jeep of Paramus

stay away from rout 4 dodge paramus I bought a 2014 grand caravan from paramus dodge in september which i wish I never did. these people wont know you after your buy. they never answer t I bought a 2014 grand caravan from paramus dodge in september which i wish I never did. these people wont know you after your buy. they never answer their phones and when you go there to solve your problems they are full of tricks. I canceled extended warranty in October witch after three month I found out they never faxed cancelation paper to warranty company. I had to go there two times the day before Christmas to tell them to fax it again.( and I'm still not sure) stay away from these people. they have an smily face and evil intentions. My van sticker clearly says I'll have removable black stove and go roof rack and my van doesn't have it! When I asked for it they said its that black robber on the roof! Which I was insulted.and the manual book is for 2015 caravan. I don't know how they stay in business with no integrity at all? i just don't know?! More

DONT BUY FROM THIS DEALER!!!!!!!! I would never buy a vehicle from this dealer ever! I bought a used 3 year old Dodge Journey from this dealer. I had the vehicle back in for service I would never buy a vehicle from this dealer ever! I bought a used 3 year old Dodge Journey from this dealer. I had the vehicle back in for service due to the transmission shifting hard and not going into gear properly only a few months after buying the vehicle. Brought the vehicle back to Paramus Dodge Service department and was told it would be fixed. They charged me $250 to make the repair. (Bad sign number 1). They stated they replaced the seal to the transmission, which was leaking. A few months later I have my Journey up at my own mechanic for an oil change. (Never offered any free or discounted oil changes when I purchased the vehicle - Bad sign number 2.) My mechanic was aware of my transmission problems and while he had the truck up on the lift he looked at the transmission. The transmission was still leaking and the service department did not replace the seal, they just put sealant over the leak, which surprise, surprise it began to leak a second time. When I called the service department and spoke with the manager of the service department he treated me over the phone like I was lying to him about what I found. I brought the vehicle down to them and as I introduced myself to him, he said to me, 'Oh you are the guy that says that we didn't do the job correctly.' Your service department didn't do their job! When they put it up on the lift he was even surprised how lousy of a job they did "repairing" my vehicle. I left it with them for a second time, with the understanding that they would fix the vehicle. After they supposedly fixed the problem a second time (Bad sign number 3). We drove the vehicle for about another month or so. Well, the transmission began to act up again for a third time. I called the dealership again, telling them that I would need a rental when I dropped off the vehicle to be fixed a third time and stated I would need another Journey at least or a pickup to haul vacation stuff, since the transmission started acting up the week before we were going on vacation. I was told they had no vehicles like that in the rental department and they made no effort to assist me in anyway. At this point I did not want the vehicle, nor could I trust their service department to make any repairs to my vehicle. When I brought the vehicle back no one was willing to help me in anyway to resolve my problem. All the sales managers treated me rudely and in no way had any interest in helping me out. At one point one of them said to me when I mentioned the Lemon Law, "Yeah good luck with that, it takes like six months even if you try to go that route." The vehicle had been owned for 8 months and had transmission problems three times. THIS SERVICE DEPARTMENT IS HORRIBLE! THE SALES MANAGERS ARE RUDE, OBNOXIOUS, AND ARE GREEDY, HEARTLESS PEOPLE. All they care about is their commissions and sales of vehicles. They can care less about the customer. Horrible, Horrible, Horrible place to buy a car or service a car. DO NOT GO HERE EVER! More

Better dealerships, service, and vehicles. Elsewhere. Purchase was painful enough dealing with the sales people, but vehicle delivered with stainless steel all scratched up from their prep guys and someon Purchase was painful enough dealing with the sales people, but vehicle delivered with stainless steel all scratched up from their prep guys and someone had been using the rear flashlight given its condition. Had to fight to get them replaced. Service center staff unfriendly and anything but service oriented. Second recall in 1.5 years, they said they didn't have part for first one and would call me when it came in - that was 5 months ago. They rotated tires with no balance - ride hasn't been the same since. After oil changes there is always grease smeared all over the interior leather and steering wheel from the service tech. Vehicle not the quality I expected with $50k car and won't buy another Chrysler product after this experience. More

3 Months after purchase, I still don't have plates! I purchased a used vehicle from this dealership in July. I had paid for the dealership to handle my plates/registration because I wanted the transacti I purchased a used vehicle from this dealership in July. I had paid for the dealership to handle my plates/registration because I wanted the transaction to go smoothly. It is now November and I am still waiting for my plates. I have been issued an extension on my temp plates once, but they have now expired in september and a second set could not be issued. I am using the car sparingly, as my plates have now expired and I could very well be ticketed for driving a vehicle I am making timely payments on. In short, I showed up to the dealership over a month ago for answers because NO ONE ever returns my numerous calls or emails. I was told that the title had a co-signer on it who had no signed over the car. So I was sold a vehicle that did not have a clean title. I have been tossed around from person to person and no one ever calls me back or follows up with me. I have been told actual dates that my plates would be in only to have those dates roll around without so much as a call. Then when I call, I am either put on hold for 10 minutes or transferred to a voicemail. The receptionist is the only person who ever speaks to me and it is only to apologize that the plates are still not in. Today is another date I was promised. I called and all of the people I had previously dealt with are not even in today!!! This is seriously the most unorganized and unprofessional situation I have ever been in. I am a single woman making payments on my own car. I have a good driving record and am an honest person. I have been driving around for over 3 months fearing that I may get pulled over. I was given a note by Jason Martino (one of many people who promised to help me) that states they will pay any tickets I get... But this is going on my 4th month with no answers and that is NOT a solution. I DO NOT RECOMMEND THIS PLACE. I feel like as soon as they make a sale, they toss you aside and have no interest in helping you. This is absolutely appalling. More

Worst customer service I have ever experienced Took my car there for routine maintenance, new brakes and to have a noise in my air conditioner looked at. Got my car back and was told the noise wa Took my car there for routine maintenance, new brakes and to have a noise in my air conditioner looked at. Got my car back and was told the noise was fix, however it was not and now my air conditioner was blowing hot air, which it was NOT when I dropped it off, When I told the sales manager Pat about the problem he accused me of scamming them !!!!! I just spent $1000 and he thought I was scamming them !!!! Unbelievably rude and insulting. Would never ever return there and caution other people to do the same!!!! More

Scammer and associates … Worst experience ever with a dealership … painfully bluntly dishonest …. Friends, if you read this before or as you are on your way to Dodge / Jeep P Worst experience ever with a dealership … painfully bluntly dishonest …. Friends, if you read this before or as you are on your way to Dodge / Jeep Paramus, my free advice to your well-being: make a safe U-turn and go to nearby Ramsey Jeep, Route 46 one or probably any other Jeep dealership in the Tri State area for that matter! I signed a sales order with them for a brand new Jeep Wrangler Unlimited Sport that was available on their lot and as part of the deal, I also purchased a hart top in addition to whatever equipment the vehicle was already equipped with. I also gave them my credit scoring so they offered a 2.9% credit on the vehicle. Deal (that sounds quick and easy but was painfully long, you know … those back and forth discussions between rep and finance guys, and sales managers … last forever). we shook hands, and talked about the following week-end for delivery. … A week after, I come to the dealership for the delivery after already several failed attempts to confirm any credit information… rate, bank … I could not get anything from the rep, but as he told me over the phone, no worries, there is no trick, everything is ready and waiting for me. OK, let’s believe ethics and morality are shared values among human beings ... and in the car dealers sub-specie ... I am all for it. So on D-day I drive in to Paramus, get into the dealership and I get invited to sit down with the Finance Manager, and we start discussing the credit. Surprise! Things have changed and he now offers a 5% rate with Chrysler/Jeep financing …. He could not get the 2.9% promised a week before, although my credit score had not changed. I was also accepted by Ally Bank but he would not let me see the rate they were offering … but he was obviously marking it up to come to just above 5%, very convenient. So I refused their offer and called my bank for them to make me a direct financing offer. Meanwhile, I asked the rep to show me the accessories (Hard Top and Tow Pack) that they had supposedly ordered for me. He walked me outside the main building onto a parking lot adjacent to the dealership, stopped in front of a small container filled with parts and pointed a Jeep hard top laying on the ground next to it. This was it! A used, nicely scratched black hard top that had been sitting here probably for months just waiting for a second life! I was livid … I could not hear more and stay any longer with people that exhibit that level of integrity. I left right away … and it took me 1 month to get my deposit back ... Here is the kind of experience this dealership can offer if you are interested ... I ended up buying my car from Jeep Norwalk, for a pretty seamless positive experience.... More

HORRIBLE SERVICE POLICY$ - never going back. I will never lease here again - EVER ! So done with this place. BEWARE - you will be charged $130.00 "diagnostic charge" even if having warrant I will never lease here again - EVER ! So done with this place. BEWARE - you will be charged $130.00 "diagnostic charge" even if having warranty work done - they find a way, trust me. They won't reimburse for a car rental even with the "engine apart" for 4 days and the dealer "waiting for parts" ----- SERIOUSLY ? PS: they might want to use and actual phone system to handle calls instead of the rink dink VoIP pretend phones - TERRIBLE. More

Horrible Service Center, Stay Away Horrible service department. Came in with a 4 month old car with 3400 miles on it with leaking oil. One would assume it would be under warranty (and I Horrible service department. Came in with a 4 month old car with 3400 miles on it with leaking oil. One would assume it would be under warranty (and I even have the extended lifetime warranty purchased through Mopar/Jeep), yet they would not even look at it if I did not put down $130 for a "diagnostic fee". They even stated it could have been something I caused by hitting a pothole without even taking a look at the car. How they could come up with that line, I don't know. Went down to another Jeep dealership and they took it right it no problem. Stay away from this dealership. More