Chrysler Dodge Jeep of Paramus

Dishonest Do not trust this dealership. I leased a 2015 Jeep Cherokee Trailhawk. During the sit down with the finance manager, he tried to sell me a service p Do not trust this dealership. I leased a 2015 Jeep Cherokee Trailhawk. During the sit down with the finance manager, he tried to sell me a service package. He told me that since I am required to change the transmission fluid and coolant before I returned the vehicle, it was worth it. LIE number 1. I took a 2 year 24k mile lease. Those fluids are not required to be changed within that time period. He then proceeded to tell me that I was required to change my oil every 3k miles and that I must use the dealership to do this because it was a leased vehicle, LIE number 2. When I called him out on these lies he actually stuck to his guns and insisted that he was correct. Needless to say I did not get the service package but the disgusting display of dishonesty really ruined my experience with this dealership. After writing this review a sales manager responded to this review and asked to be contacted. I did so and got no response from him. Further more, it has been 2 months since I leased my vehicle and I have not received my DMV paperwork. I have called twice and both times they stated that they would mail it. During my last call, I requested a sales manager and was transferred 5 times before I got one. I spoke with Jason Casale. At the end of the conversation I asked for his name and he hung up on me instead of identifying himself. When I called back, I was transferred to a busy signal. So I called back again and the receptionist would not transfer me to him and I had to get his identity from her. I assume he was refusing to speak to me. I was in no way rude but I was complaining about how they are handling my documents and I guess that was to much for him to handle. More

Highly recommend Romeo!! He's the best I am not really into car shopping and the entire experience isn't something I look forward to but I went to RT4 Jeep and I was greeted by Romeo. He wa I am not really into car shopping and the entire experience isn't something I look forward to but I went to RT4 Jeep and I was greeted by Romeo. He was professional throughout and helped me get a deal my family and I were happy about. I was very happy with the entire experience even though I did leave with a splitting headache. Great experience and I would recommend friends and family. More

Great experience! I am a single woman & always felt anxiety when buying a car. FINALLY a dealership that guided me through the process, without the pressure. I would re I am a single woman & always felt anxiety when buying a car. FINALLY a dealership that guided me through the process, without the pressure. I would recommend Jeep of Paramus to everyone! More

Superior customer service Route 4 cars gave me the car i wanted at the price i wanted...Although other dealers were willing to do the same, specifically, the sales professional Route 4 cars gave me the car i wanted at the price i wanted...Although other dealers were willing to do the same, specifically, the sales professional , Bill Brawer made the experience most enjoyable. More

Fast, courteous, GREAT experience! Live in the north jersey area and had visited about 3 dealerships before I came to Chyryler Dodge Jeep of Paramus. I was greeted by Romeo, got right d Live in the north jersey area and had visited about 3 dealerships before I came to Chyryler Dodge Jeep of Paramus. I was greeted by Romeo, got right down to business as I was very specific about the vehicle I wanted. The guys found me the vehicle the next day and the transaction took no more than an hour! Very happy with the overall experience! More