Chrysler Dodge Jeep of Paramus

Liars...Liars...Liars. Buyer Beware! After 7 weeks, that's right 7 weeks of dealing with a car repair situation through an extended warranty contract with Paramus Chrysler D Buyer Beware! After 7 weeks, that's right 7 weeks of dealing with a car repair situation through an extended warranty contract with Paramus Chrysler Dodge Jeep Dealership on Route 4 West and thinking things could not get any worse...It does! They "repaired" the original issue and in my opinion caused another major problem with our car. Second problem occurred right on the lot after the car was started and began leaking oil - of course, the second problem is not covered by warranty! After 7 weeks of nonsense, car rentals and lies...the best is yet to come - We refused to allow them to do the second repair after another 2 week hold up in their service shop and went to pick the car up. We were given the car keys and sent out to search the lot for the car only to find that they parked another car across ours blocking an exit. We were forced to go back into the dealership and ask for the car to be moved and informed they had no idea where the keys were! Very long, upsetting story made shorter - we had to call the police to get our car out!! Luckily for us right before the police showed up they "found" the keys and were able to let us out. From the laughing and gawking seems like a lot of employees enjoyed the show from inside the shop at our expense. This is not our first problem with this company. Customer service is essential and non-existent here! I did reach out to Corporate today and waited 25 minutes on hold while they called the dealership to confirm my story. The service rep did pretty much hear the same from them and told me this matter definitely needed to be sent to a manager's attention in corporate and that is was not good. When I asked what could be done to help us she said....Sorry, really nothing, but be assured she would let someone know" Really???!!! Like I always say - The fish stinks from the head down! Model bad business behavior and you get bad business behavior. Shame on Chrysler and Paramus Chrysler Dodge Jeep Dealership. This was my 3rd Chrysler and for sure! UPDATE - After two independent insurance inspectors looked at the car it is 100% confirmed the repair was never done - not a single part replaced and they stole $2000.00 from the warranty company for the service- 10 weeks of crap with this dealership now and still no working car! I will now contact their district manager to alert them and try to get some help. I hope to prevent this from happening to others. More

happiest girl in the world Ronmer was my salesperson. Honestly this was the quickest, calmest, most efficient experience I have ever had at a car dealership. Go Ronmer!! Made a Ronmer was my salesperson. Honestly this was the quickest, calmest, most efficient experience I have ever had at a car dealership. Go Ronmer!! Made a friend which I never expected ...great experience More

new lease This is my second lease at this dealership ..they have great and honest deals Mohammed Alhomis was excellent in getting me the deal I could afford This is my second lease at this dealership ..they have great and honest deals Mohammed Alhomis was excellent in getting me the deal I could afford ...I love both of my Jeeps ..great vehicles More

No respect. Treat u like your stupid Brought my 2012 Challenger in a couple times for service. Third time someone left a large scratch and dent in my bumper. I was told it would be taken Brought my 2012 Challenger in a couple times for service. Third time someone left a large scratch and dent in my bumper. I was told it would be taken cae of and i waited 3 to 4 hours on s Sat for the repair. When i checked on the status i saw it was never touched. 30 minuted later the show me the car and all they did was cover the dent with touch up paint. I was insulted and complained so another 3 days i brought it back where it was fixed properly. That was my last time i would deal with a business that treats theyre customers this way. More

Con Artists Scam Artists. Purchased a wrangler for over $45,000. Had an issue and never got a call back. Bunch of frauds. This includes DEAN REDMOND who man Scam Artists. Purchased a wrangler for over $45,000. Had an issue and never got a call back. Bunch of frauds. This includes DEAN REDMOND who manages to answer every review on every site yet won't help in person. Good luck with repeat business. Needless to say I won't be buying another car from this dealership and will begin a lawsuit immediately. More

Got my deposit back and purchased at another dealer. Walked in hoping to find the exact vehicle I researched and wanted. I was given incorrect information regarding a trim option ( I was explained the lo Walked in hoping to find the exact vehicle I researched and wanted. I was given incorrect information regarding a trim option ( I was explained the lower trim wouldn't come with the bigger engine/powertrain) to upsell a higher trim. I later found out this was false when the showroom had listed their vehicles and when trying to discuss the options included I found out he was clueless about his product. Even still tried to pressure me on the sticking with their highest pricetag trim in their inventory. Unprofessional communication, I'm not your peer nor your bro... I still haven't received my deposit back. Sales Manager is a stand up guy and I wish I had spoken to him before I decided to go to a different dealer. More

Thieves I had a great experience purchasing my 2011 Jeep Wrangler Unlimited from them. Serivce was another thing. I brought my truck there to have the bra I had a great experience purchasing my 2011 Jeep Wrangler Unlimited from them. Serivce was another thing. I brought my truck there to have the brakes replaced. They stripped a lug nut and jammed it on the wheel. They never mentioned anything. The mechanic just didn't care. He chipped the paint on the hood of my Jeep as well...looks like he closed the hood on some tools. They made me wait over 4 hours to replace the stud on the wheel and then tried to charge me for the work. I won't buy air from that dealer ever again. I tried to talk to the owner to explain what type of people he has working there... but he couldn't be bother to call me back. Never again...I will pay to have my next Jeep brought to a different dealership if need be. More

Don't waste your time Horrible service department, they overbook themselves and then can't get the job done for the customer. I've made appointments here and every single t Horrible service department, they overbook themselves and then can't get the job done for the customer. I've made appointments here and every single time I bring my Jeep in, there's a reason why they can't look into it. Aside from oil changes/tire rotations, I will not be bringing my car here anymore! Don't waste your time! More

GREAT EXPERIENCE Ronmer Brioso was AWESOME!!! He listened to what I was looking for and was not pushy, very honest and friendly. I highly recommend this dealer. Ronmer Brioso was AWESOME!!! He listened to what I was looking for and was not pushy, very honest and friendly. I highly recommend this dealer. More