Chrysler Dodge Jeep of Paramus

Terrible Experience After declining the deal offered to me on a Jeep Wrangler and Jeep Liberty, I was told by salesperson Carlos that I was a waste of time. When I wante After declining the deal offered to me on a Jeep Wrangler and Jeep Liberty, I was told by salesperson Carlos that I was a waste of time. When I wanted my hold on the vehicles back, they gave me the run around for 6 weeks. When I finally received my money after 6 weeks, they made a mistake and gave back too much and then harassed me for a week before the money even showed in my account. Terrible experience. Bad customer service on every level including upper management (sales manager- Camillo and GM never involved until the very end and offered no apology of the experience). Do not buy from here. Headache and Nightmare. More

NIGHTMARE What I thought was going to be a great experience has turned into a nightmare dealing with this dealership. I purchased a 2011 Mercedes Benz got the What I thought was going to be a great experience has turned into a nightmare dealing with this dealership. I purchased a 2011 Mercedes Benz got the royal treatment when I was purchasing. 3 weeks into buying my car I broke down on a major highway and when I called they told me if they sent a tow I would be charged, I was able to use a friends AAA and got the car there. Turns out the brakes, alternator and battery was bad and they replaced (told me they were Mercedes Parts which they were not) . I left feeling hopeful that everything was going to be OK. As I was driving I kept hearing a loud noise in the front I called back they said it was the brakes and they needed to be driven and broken in. I took a trip out of town but before I went I went back to the dealer to let them check it out I had already had the experience of breaking down and they did nothing. They test drove the car (a mechanic) and I was told it was the brake pads it was safe to drive. I went away and it seemed the noise got even louder when I returned I took it to another repair shop and I was told that the pin that holds the brakes was not pushed in it ruined my rim (its the noise I was hearing). I have called repeatedly and I get the run around with putting me on hold, telling me the managers are unavailable will return my calls to transferring me from sales to service because no one wants to take responsibility. I've even called the dealers owner and he has yet to return my calls. Its been 4 weeks of run around and unprofessional actions on the part of Paramus Rt 4 dealership. I only wish I had looked on Yelp for a review clearly I'm not the only person who has gotten bad service. My next step is BBB and putting through a complaint with each corporation of brand car they sell. I'm even told I can put in a complaint with the State Attorney Generals office. BUYERS BEWARE RUN FAR FAR AWAY....... DO NOT PURCHASE FROM THIS DEALERSHIP........... More

Bad Experience - don't shop here Was looking for a Durango they gave me a price of $750 a month with $3,000 down, when I said they were nuts they reduced the price to $550 with $1500 Was looking for a Durango they gave me a price of $750 a month with $3,000 down, when I said they were nuts they reduced the price to $550 with $1500 down. Their reason was they try to get high prices because some people pay them, if they are questioned they lowered the price and everything evens out. After I got over that we agreed that I would come back in a couple of days to sign the papers. When I showed up 2 days later they wanted another $1,500 down because the residual value changed in 2 days. I walked out very frustrated as they were not honest and broke a deal. The next day I purchased the same truck for a lower price than their 1st deal. It was all the sales manager behind the desk, Aaron the hound salesmen was good but he did not have anything to do with the prices More

Complete waste of time Your team is incompetent. I checked online to see if a car was available. Katie called me and confirmed the care was in the lot. She kept me on hold a Your team is incompetent. I checked online to see if a car was available. Katie called me and confirmed the care was in the lot. She kept me on hold about 10 minutes checking to make sure she could find the car. I explained to her I would be driving 45 minutes to dealer. When I got there I was assigned an arrogant salesman named Anthony. He said that the car had been sold the day before. He said this happens all the time with the online sales team. No apology. You guys suck. I would never buy a car from you. Drove to White Plains Chrysler and bought a Town and Country. Very pleasant experience. More

Leased a Brand New BROKEN car STAY AWAY FROM THIS DEALERSHIP and Chrysler. I went to Chrysler Dodge Jeep of Paramus on 5/5/15 and leased a Wrangler Unlimited. After spending seve STAY AWAY FROM THIS DEALERSHIP and Chrysler. I went to Chrysler Dodge Jeep of Paramus on 5/5/15 and leased a Wrangler Unlimited. After spending several hours to complete the lease the sales person told me I couldn't take the car because the key needed reprogramming. The next day, they told me I could get the car because the ac was broken. Later in the week the offered me a different car in lime green (I purchased red) instead. It didn't have a soft top or in dash display like the one I leased but I didn't even get a chance to say no because I asked the sales person if he could add the soft top. Evidently his sales manager said no. My conversations were with the sales manager now and he told me I'm not working with him. He stated he was going to look into getting a refund. 24 hrs later he says that's not possible because they already received the funds from Chrysler Capital, so I'm out of luck (I contacted Chrysler Capital and they didn't receive the paper work yet). He then adds that it's a "service issue" and that I can wait for my NEW CAR to come out of service. It's been 2 weeks, no car lots of hassles and I officially hate Chrysler. STAY AWAY FROM THIS DEALERSHIP. More