Chrysler Dodge Jeep of Paramus

If You want you're money stolen Since buying a jeep from this dealership it's been a horror story. In 1 year 9 month the jeep has been in service for over 49 times. I have tried work Since buying a jeep from this dealership it's been a horror story. In 1 year 9 month the jeep has been in service for over 49 times. I have tried working with management but all they do is give you the runaround. I have gone up the chain of command but have not gotten any help. So now I tell everyone stay away can't even trust then on a simple oil change. I am going to the better Business bureau And I'm also going to file a complaint with Chrysler Jeep. As a veteran I want to buy American but not from these guys will keep everyone posted. I can't even rate them on anything because they were the worst in every category . More

I would give the zero stars if I could I bought my jeep Garnd Cherokee from here and I regret it not only was the sales manager rude bill is his name when I was buying the car he knew who I I bought my jeep Garnd Cherokee from here and I regret it not only was the sales manager rude bill is his name when I was buying the car he knew who I was when I called back with concerns he did not know me. I got double charged on plates had I bought my plates myself I would not have been charged an extra 300 dollars they took almost two months to get my plates and temporary registration I had to rent a car because I couldn't park my car legally on the street in NY as the plates and registration were expired. I received no help was over charges on plates and they kept my truck an extra two weeks because they were recalls on it already. No reimbursement for having to be with out my car that I paid for because of their inconsistency and I got over charged for my plates and registration. I feel ripped off cheated and would never ever recommend this place to any of my friends who are buying keeps right now. The only honest person I spoke to here who should be the sales manager is Monty. More

Awful service department This service department is flat out awful. They never update you on the status of your vehicle, the staff is unfriendly and do not care about customer This service department is flat out awful. They never update you on the status of your vehicle, the staff is unfriendly and do not care about customer satisfaction. I leased a 2015 Dodge Challenger from them in May of this year and have had popping and crackling in the dashboard speaker since having it for just a month. Over the last month and a half they have refused to acknowledge the problem, and when they finally ordered and replaced the speaker and next day the same speaker was still popping and crackling. I have my doubts they even replaced the speaker. I have filed a complaint against this dealership with Chrysler headquarters and would ABSOLUTELY POSITIVELY NEVER recommend anyone buy or lease or bring your Chrysler, Jeep, Dodge or Ram for service. They are AWFUL!!!!! More

updated-Dean manager resolved issue-bad employee was release My sales experience was the best but after that I realized how bad this Dealership takes customer satisfaction. I got a lease 6/22 i think and traded My sales experience was the best but after that I realized how bad this Dealership takes customer satisfaction. I got a lease 6/22 i think and traded a car in which they owed me money. Left for July 4 weekend and was called that Friday that my plates and registration were ready for pickup. I asked the front girl who called me if she could get a status on the check and she said my salesperson would handle it when i come in Monday. Right here i felt like it was going to be a hassle-would like to pick up plates and not wait about the status of the check so it would be smooth. Over that weekend, a fender flare passenger side moulding flew off the new 2015 Grand cherokee. Could of been loose rivets or screws or something defective from the installation at the factory. Of course, when i got to the dealership Monday to pick up the plates, my sales person was not there and they called Bill the sales manager to find out the status and i waited for 30min and left since it was soo busy. If the lady at the front desk did like i asked her to check on the status or transfer me to somebody that could on Friday, all the hassle would of been avoided. At that same visit, i asked about my fender flare that flew off and another sales person said it is not covered and i would have to pay out of pocket unless i had an extended warranty on a the lease. I checked the price at the parts dept and was $155. It could of been a problem when it was installed or loose screws rivets, but how am I responsible for that. Should i get a trained mechanic to check every little thing from from bumper to bumper.....seriously. Sent an email the my sales rep but he was off Tuesday. Went to Nielson Jeep in Hanover NJ and got the part for a little over $100 with a discount. Couldn't wait since we were driving without it for days and didn't want water getting inside of car engine. Romner called me back finally on Wed and said he would call his Manager Bill to get status of check and on the fender flare situation-same manager i was not able to see on Monday. They finally found the status of the check and Bill stated to contact the Service Dept to see what were my options. Again, i had to call the service dept and nobody at the dealership decided to talk to them since they work in the same building. Heather the service manager was very nice and they could probably do something in like service credits for the amount for the fender flare paid but would have to go to Dean the manger of the dealership. I was not looking to get a full refund or anything but something in return for the headache this caused. I called Dean and he may of been busy but no option to leave a voice mail and the other workers stated for the most part there is no voice mail for anybody. So again, I traveled down to the dealership to speak to Dean. And of course he was unavailable. So the sales manager came down, who was Bill, and he remembered my situation. He wrote all my info down on a sticky pad so Dean could contact me back on a resolution. Today is 8/5.2015 and still no call. NO ACCOUNTABILITY ON THEIR VEHICLES THEY SELL AND HORRIBLE WAY THEY HANDLE THE WAY THEY TAKE CUSTOMER PRIORITY SATISFACTION. I have leased and bought several cars from several dealers like Toyota, Acura, Lexus, Chevy, etc. I have never had an issue like this ever. Sales was great but after they got your money and the vehicle is in your name, good luck after that. Gave them ample time to resolve the issue and never did. I will also be emailing their headquarters in Auburn Hills, MI. DEAN FINALLY REACHED OUT TO ME AND WAS NEVER RELAYED ANY MESSAGES DUE TO A BAD EMPLOYEE. HE TOOK CARE OF THE ISSUE IMMEDIATELY AND CUT ME A CHECK FOR THE FENDER FLARE NO QUESTIONS ASKED. More