Chrysler Dodge Jeep of Paramus

Awful service department This service department is flat out awful. They never update you on the status of your vehicle, the staff is unfriendly and do not care about customer This service department is flat out awful. They never update you on the status of your vehicle, the staff is unfriendly and do not care about customer satisfaction. I leased a 2015 Dodge Challenger from them in May of this year and have had popping and crackling in the dashboard speaker since having it for just a month. Over the last month and a half they have refused to acknowledge the problem, and when they finally ordered and replaced the speaker and next day the same speaker was still popping and crackling. I have my doubts they even replaced the speaker. I have filed a complaint against this dealership with Chrysler headquarters and would ABSOLUTELY POSITIVELY NEVER recommend anyone buy or lease or bring your Chrysler, Jeep, Dodge or Ram for service. They are AWFUL!!!!! More

updated-Dean manager resolved issue-bad employee was release My sales experience was the best but after that I realized how bad this Dealership takes customer satisfaction. I got a lease 6/22 i think and traded My sales experience was the best but after that I realized how bad this Dealership takes customer satisfaction. I got a lease 6/22 i think and traded a car in which they owed me money. Left for July 4 weekend and was called that Friday that my plates and registration were ready for pickup. I asked the front girl who called me if she could get a status on the check and she said my salesperson would handle it when i come in Monday. Right here i felt like it was going to be a hassle-would like to pick up plates and not wait about the status of the check so it would be smooth. Over that weekend, a fender flare passenger side moulding flew off the new 2015 Grand cherokee. Could of been loose rivets or screws or something defective from the installation at the factory. Of course, when i got to the dealership Monday to pick up the plates, my sales person was not there and they called Bill the sales manager to find out the status and i waited for 30min and left since it was soo busy. If the lady at the front desk did like i asked her to check on the status or transfer me to somebody that could on Friday, all the hassle would of been avoided. At that same visit, i asked about my fender flare that flew off and another sales person said it is not covered and i would have to pay out of pocket unless i had an extended warranty on a the lease. I checked the price at the parts dept and was $155. It could of been a problem when it was installed or loose screws rivets, but how am I responsible for that. Should i get a trained mechanic to check every little thing from from bumper to bumper.....seriously. Sent an email the my sales rep but he was off Tuesday. Went to Nielson Jeep in Hanover NJ and got the part for a little over $100 with a discount. Couldn't wait since we were driving without it for days and didn't want water getting inside of car engine. Romner called me back finally on Wed and said he would call his Manager Bill to get status of check and on the fender flare situation-same manager i was not able to see on Monday. They finally found the status of the check and Bill stated to contact the Service Dept to see what were my options. Again, i had to call the service dept and nobody at the dealership decided to talk to them since they work in the same building. Heather the service manager was very nice and they could probably do something in like service credits for the amount for the fender flare paid but would have to go to Dean the manger of the dealership. I was not looking to get a full refund or anything but something in return for the headache this caused. I called Dean and he may of been busy but no option to leave a voice mail and the other workers stated for the most part there is no voice mail for anybody. So again, I traveled down to the dealership to speak to Dean. And of course he was unavailable. So the sales manager came down, who was Bill, and he remembered my situation. He wrote all my info down on a sticky pad so Dean could contact me back on a resolution. Today is 8/5.2015 and still no call. NO ACCOUNTABILITY ON THEIR VEHICLES THEY SELL AND HORRIBLE WAY THEY HANDLE THE WAY THEY TAKE CUSTOMER PRIORITY SATISFACTION. I have leased and bought several cars from several dealers like Toyota, Acura, Lexus, Chevy, etc. I have never had an issue like this ever. Sales was great but after they got your money and the vehicle is in your name, good luck after that. Gave them ample time to resolve the issue and never did. I will also be emailing their headquarters in Auburn Hills, MI. DEAN FINALLY REACHED OUT TO ME AND WAS NEVER RELAYED ANY MESSAGES DUE TO A BAD EMPLOYEE. HE TOOK CARE OF THE ISSUE IMMEDIATELY AND CUT ME A CHECK FOR THE FENDER FLARE NO QUESTIONS ASKED. More

Chrysler Dodge Jeep of Paramus Sales team Don't buy. Don't waste your $ at service. Don't even take it for a recall. Chrysler Dodge Jeep of Paramus Sales team was absolutely unprofessional i Don't buy. Don't waste your $ at service. Don't even take it for a recall. Chrysler Dodge Jeep of Paramus Sales team was absolutely unprofessional in how they handled a situation when I picked my car after service hours. We had taken the car in for yet another recall and a sliding door repair that had been addressed 2 prior times. My wife and I got to the dealership in the evening, as we walked into the dealership she noticed the front windows of our car were down and the doors unlocked. Par for the dealership was my thought. We paid the bill and before leaving I asked someone what the policy was for picking up a car from service and how the car should be left. I wanted to inform them so they can address the laps so it does not happen again. I asked to speak to a manager in charge of the building and got a manager that was not willing to take any responsibility for something on his property. I asked for his card, his response was he didn’t have one. I asked if he could inform his counterpart in service and have them give me a call. He was not willing to do that. Finally, he gave me a choice, leave and call service tomorrow or he would have to call the police. I said to go ahead and call. Clearly, he was not in charge of the building as he proceeded to speak/brief someone else. They both walked back to my wife and I the gentleman introduced himself as Milton the sales manager. He also proceeded to explain to me that service is separate and they have nothing to do with them. He was adamant that it was not his problem and asked me to leave, I asked for his card, he went to his desk got it, slammed it on the receptionist counter and said, call the Paramus Police and have them remove this jurkoff from the building. While waiting for the Paramus PD to arrive, a 3rd person walked over and tried to imply that I was being rude and calling the staff names. Basically tried to intimidate us to leave. The Paramus Police Officer arrived, I indicated that he was called because of me. The Officer indicated if it is not a criminal matter there was nothing he could do. I explained to the Officer that I understood and told him why the Dealership called. He spoke with the employees and came back. I asked the Officer if he would come out to the car and take a look at it. He took my name and number to log the call. 3 different people addressed us that night not one apologized. Not one took ownership. I filed a complaint with Chrysler, as well as the Dealership group. Left a voicemail for GM Dean, did not get a call back to date. I did get a call from the Group operations person as well as the Service Director. Chrysler Dodge Jeep of Paramus wasted Paramus taxpayer dollars to in order to avoid any sort of responsibility or civil response to a question about their policies. Yelp has far more reviews that are just as horrific – as of this post Chrysler Dodge Jeep of Paramus 72 reviews 45- 1 star reviews. 14 - 5 star reviews. 19% good 63% bad. More

Worst Service They have zero follow up and when you call them to inquire about your car they lie. Thanks Sean for the outstanding customer service after purchasin They have zero follow up and when you call them to inquire about your car they lie. Thanks Sean for the outstanding customer service after purchasing 4 cars at this dealer never again will step foot inside. More

Check your vehicle thoroughly before leaving facility During a service call to repair my parking break the service department broke off the gear shift knob and attempted to hide it. I discovered it, comp During a service call to repair my parking break the service department broke off the gear shift knob and attempted to hide it. I discovered it, complained right away, and was told that a new knob would be ordered and mailed to me. After filing a BBB complaint I discovered that they added the knob to the service order and never ordered it. They have failed to resolve the issue which aligns very well with the overall experience I had with the service department's lack of follow-through, rude service desk personnel (in person and on phone - was even told by one of the managers that a particular employee receives a lot of complaints). I am still waiting to receive a $10 part that the dealer broke and acknowledged that they would fix. I will never trust this dealership with even a simple oil change. (other complaints: giving me delivery of vehicle without a signed sales contract (if only I weren't so honest); failing to order title and plates until I reminded them a two weeks after the 30 day temporary expired - and then not verifying my information as I had moved (a simple verification could have saved a lot of hassle); Lying to me about status of order - for over a month). How they stay in business is beyond me. On a positive note, my sales person was great. I hope he goes to another dealership so I can buy another car from him. More

Used car sold as New Car on 36 month Lease....Fraud Dealer We brought new JEEP Cherokee Latitude model from Chrysler Dodge Jeep of Paramus showroom. But in actual it was used car and they sold as a new car wit We brought new JEEP Cherokee Latitude model from Chrysler Dodge Jeep of Paramus showroom. But in actual it was used car and they sold as a new car with Lease. We found few documents in car with expired insurance on other guy name so we got doubt and asked sales and finance person it this new car or used car? They told its a brand new car and sold me with new car price value. After ten days they called me and said you cannot own this vehicle because its a used car we cannot lease it. While approval processing Bank found its a used car and cannot approve for lease that time they said that its a used car. On keep asking they said its new car only. We went at showroom to talk with them, they simply get back keys from me and didn't apologize for their mistake and didn't give any kind of best option. They took car keys and said return your money back. Note: They sold used car by saying its a new car. They did fraud with me. So its a message please don't trust Chrysler Dodge Jeep of Paramus dealer. They do fraud with customer and don't even respect. More