Chrysler Dodge Jeep of Paramus

Horrible experience Bought there 2011 Jeep Patriot. First they screwed the payment. I went there with full amount, intended to pay in full, not to take any loans. They Bought there 2011 Jeep Patriot. First they screwed the payment. I went there with full amount, intended to pay in full, not to take any loans. They depleted my bank account with a wrong charge and forced me to take a loan - which affected my credit history. The Jeep I bought had several defects, one of which - throttle control, caused the car stall on a highway, almost causing an accident. I brought it back for repairs - they returned it next day stating everything was fixed. That evening car stalled on highway again, forcing police to arrive and me calling AAA for towing (when I called roadside assistance that dealership provided - IT WAS CLOSED, because it works only Mo-Fri, 8am - 6pm). Other defects included deployed headrests (like the car was in a collision) and missing lever to adjust driver seat height. I won't be surprised when I find more. This is a Jeep for God sake, bought at a JEEP dealership! And I can't trust neither car nor repair services anymore. Not to mention sales - they STILL didn't return the $14,000 they charged wrongly form my account. And now they are in dispute with my bank over returning that charge (thank you Bank of America for providing temporary credit for the duration). Also - even though they sold me full coverage (including rental and roadside assistance) I am still not reimbursed for Hertz rental I was forced to take and AAA towing which I was forced to use (I didn't even mention to them train fare and Uber charges I had to pay as well - don't want any more complications, I'd rather bite the bullet). Avoid them. Like a fire. More

Please read before you decide to do business! I hope if you are considering either purchasing or having your car serviced at Jeep Paramus that you get to read my experience before you do. This I hope if you are considering either purchasing or having your car serviced at Jeep Paramus that you get to read my experience before you do. This dealership service department is so horrendous, I am currently exploring legal action. They damaged my bumper cover when replacing a headlight. They pulled the bumper cover without removing a 10mm bolt on the wheel well, tearing the hole where the bolt sits. They replaced the headlight and besides this damage, they did not replace rivets, plus damaged the fender molding and bumper tabs. I took it for an unrelated issue, and told them to please fix the bumper since they had not done so, even though Vivian Perez promised they would twice before. The bumper does not sit flush/aligned now with permanent damage to the bumper cover and fender moldings. What they did is straight out of a gangster movie... They put a dent on the bumper and scratched it to simulate a collision and blamed the damage to it. Yes you are reading this... What they don't understand is by their actions, there are over 30 people in my company that would never consider not even doing business with them, but purchasing a Jeep as well. Not to mention those that will read about my experience on this website. More

I wish there was an option for zero stars This has to be the worst service I have ever experienced and all of my years of owning a vehicle this place starting right up with the management and This has to be the worst service I have ever experienced and all of my years of owning a vehicle this place starting right up with the management and going down have awful customer service they are extremely rude and I see why the staff feels that it is OK to be this way even their general manager doesn't address issues. they are disrespectful and I would never take my vehicle to be serviced there ever again More

Worst service department around !!! By far the worst service department in NJ. DO NOT BRING YOUR VEHICLE HERE !!!! I've been back here several times for the same issue... The service dep By far the worst service department in NJ. DO NOT BRING YOUR VEHICLE HERE !!!! I've been back here several times for the same issue... The service department including the service manager could not figure it out ! On top of it all they blamed the me for poor maintenance to the vehicle ! You have been warned.. You will thank me later !!! More

Forget About Their Service Department This dealer’s service department is the worst I’ve dealt with. Last time I brought in my fairly new Jeep for an oil change, tire rotation, and multi-p This dealer’s service department is the worst I’ve dealt with. Last time I brought in my fairly new Jeep for an oil change, tire rotation, and multi-point, they tried to sell me their inflated priced “regular maintenance service.” I kindly said “no”, and next thing you know, they were rude and nasty towards me. They even put down “Customer does not care to service vehicle correctly.” Tried getting a hold of the service manager and their “corporate office” about this issue, but they always gave me the run around, hung up on me, and didn’t bother to reply to my email. I had someone from Chrysler HQ (1-800-247-9753) call them on my behalf, and they were appalled at how rude, unapologetic and defensive the service manager was. The person at the Chrysler HQ understood my frustration and said they’d be upset, too. POTENTIAL CUSTOMERS: Please be careful with this particular dealer. Check out the other reviews about this dealer on Yelp and other websites, then make up your mind. I wish I never set foot in this dealership in the first place. EXISTING CUSTOMERS: Got unresolved issues about this dealership and would like to make a complaint? Contact BBB and Chrysler HQ at: 1-800-247-9753 More

One Word: Awful My dad went to this place last wednesday and started getting information to buy me my first brand new car. Yesterday my family and I went to do the pa My dad went to this place last wednesday and started getting information to buy me my first brand new car. Yesterday my family and I went to do the paper work and bring the car home! We got there at 9:30 am and left at 1 in the afternoon with no car. The salesmen all croud you when you're making a deal and they use intimidation to take your money. If you are smart and tell them to please leave, they all form a circle and talk bad about you. I felt like i was back in high school, purely pathetic. When they brought out the car from the back it looked used.I was getting a 2015 jeep renegade and the mirror was chipped, scratches all over the car, and black oil stains on the seats. If i am buying a new car it should be in its best condition. Presentation is everything and they did not reach that standard. Instead of helping us they started bullying and like i said before all of the salesmen came out to see the drama. Even the manager was giving us a hard time. We called another dealership and told them we were leaving and to rip up the contract. Instead of giving me a loner until another jeep came in they just let us walk out the door. There were also 10 Salesmen "helping" us, too many hands that lead to unorganisation. This is a terrible place and THEY WILL RIP YOU OFF. They should all be ashamed of them selves. No excuses for bad people that scam the public to get their commission. Take pride in your work. The only person that knew what they were talking about was Manny Andujar. - Sara Ratowsky, an unhappy customer that found a better dealership More

Service Dept is nasty and unhelpful! These guys are terrible! I pay for loaner service as part of my contract. It was negotiated when I purchased my vehicle. Well every time I try an ma These guys are terrible! I pay for loaner service as part of my contract. It was negotiated when I purchased my vehicle. Well every time I try an make a service appointment they tell me that they do not have any service loaners available. In addition, just trying to make an appointment is a hurdle. You cannot speak with someone, instead you have to use the app or do it online, which in itself would not be so bad but its cumbersome and sometimes it just better to speak to a live human being. Speaking of which, the human beings at this dealership are not really the ones you want to talk to anyways. They are nasty and are in no way helpful. I would not recommend this dealership to anyone! More

DO NOT GO HERE !!!!!! I brought my vehicle here and was brought in for service. What a mistake to spend $40,000 and be treated the way I was treated. Once they get your mon I brought my vehicle here and was brought in for service. What a mistake to spend $40,000 and be treated the way I was treated. Once they get your money your done they do not want anything to do with you. They treat you like you brought a bicycle from them. Trust me walk away I can't stress this enough. After this Messages is posted you will see a messages from them to owner stating they are sorry about this and to contact them. But they do not care and nothing will be done. PLEASE TRUST DO NOT GO HERE !!!!! More