Chrysler Dodge Jeep of Paramus

bait and switch I bought a vehicle, was told we have 2 on the lot. Waited 2.5-3 hours before being told the lot is in another town and their "person" brought wrong v I bought a vehicle, was told we have 2 on the lot. Waited 2.5-3 hours before being told the lot is in another town and their "person" brought wrong vehicle. they drove me home and delivered the vehicle to my house at 9:45PM. WRONG VEHICLE.......COLOR AND OPTIONS totally different from vehicle discussed at the dealership. When i called the next morning, I was told"that's the vehicle you signed for, look at the VIN number" NOW I know to NEVER trust a car dealership and compare VIN numbers before accepting delivery. This dealership and their employees are the most dishonest, unscrupulous, conniving people I've ever dealt with. More

CHEATED/CHARGED FOR WORK NOT APPROVED AND NOT REIMBURSED FOR Crooks, stay away! Almost 5 thousand dollars to fix my car, over 2k in labor which is way too much for labor for what they did. I did my homework on Crooks, stay away! Almost 5 thousand dollars to fix my car, over 2k in labor which is way too much for labor for what they did. I did my homework on what was wrong with my car. The indicator light was the lightening bolt which is the throttle body. That cost wasn't terrible. However, I was charged for several things I did not ask for like a transmission flush which has nothing to do with anything. The manager Steve just said they thought I needed it and charged me without asking me. Also was told by the guy Carmen who doesn't work there now suddenly just after my car was worked on that I would not have to pay for a front end alignment since I was getting tie rod ends all the way around. When I called to complain my trusting them not to cheat me by paying without getting a magnifying glass to my bill he felt he had got by with something since I signed and paid. Legally this may be true and I will not sue over this because I am at fault for trusting Paramus Chrysler not to cheat me. However, if you want repeat business and don't want people you have cheated to tell others how you cheated them, then don't lie and charge people for things they did not approve or need. I suspect they ran a credit check on me first to see my credit limit before hand based on other reviews as I have read from other trusting people. More

Terrible Dealer! I brought my car in 2 year old minivan for servicing for a recall notice and a check engine light. They took hours to get back to me and then they to I brought my car in 2 year old minivan for servicing for a recall notice and a check engine light. They took hours to get back to me and then they told me that the wrong engine oil was in the car and they needed to change it at a cost of $45. I went to pick up my car after the servicing department had already closed and they charged me over $200 with no explanation. Avoid them at all costs. Mike W. More

Servicing with Ralp Russo This dealership has to be the worst out there l. I've heard many bad things about this specific dealer ship and they are actually true. How is it that This dealership has to be the worst out there l. I've heard many bad things about this specific dealer ship and they are actually true. How is it that as a customer I pay for warranties and all and they can't even offer a loaner, or let me know what they'll have one available. Horrible service and they don't even follow up to let you know how your car is, yet they claim to provide excellent customer service. DO NOT GO TO THEM!!!!!!!!! Horrible and will never recommend this place. My name is James Washington and this dealership is horrible !! More

Worst service possible Paid for 5 tire rotations that they never completed and now need new tires cause I've never had a tire rotation. Go figure right. Paid for 5 tire rotations that they never completed and now need new tires cause I've never had a tire rotation. Go figure right. More