Chrysler Dodge Jeep of Paramus

Worst service possible Paid for 5 tire rotations that they never completed and now need new tires cause I've never had a tire rotation. Go figure right. Paid for 5 tire rotations that they never completed and now need new tires cause I've never had a tire rotation. Go figure right. More

Horrible experience Bought there 2011 Jeep Patriot. First they screwed the payment. I went there with full amount, intended to pay in full, not to take any loans. They Bought there 2011 Jeep Patriot. First they screwed the payment. I went there with full amount, intended to pay in full, not to take any loans. They depleted my bank account with a wrong charge and forced me to take a loan - which affected my credit history. The Jeep I bought had several defects, one of which - throttle control, caused the car stall on a highway, almost causing an accident. I brought it back for repairs - they returned it next day stating everything was fixed. That evening car stalled on highway again, forcing police to arrive and me calling AAA for towing (when I called roadside assistance that dealership provided - IT WAS CLOSED, because it works only Mo-Fri, 8am - 6pm). Other defects included deployed headrests (like the car was in a collision) and missing lever to adjust driver seat height. I won't be surprised when I find more. This is a Jeep for God sake, bought at a JEEP dealership! And I can't trust neither car nor repair services anymore. Not to mention sales - they STILL didn't return the $14,000 they charged wrongly form my account. And now they are in dispute with my bank over returning that charge (thank you Bank of America for providing temporary credit for the duration). Also - even though they sold me full coverage (including rental and roadside assistance) I am still not reimbursed for Hertz rental I was forced to take and AAA towing which I was forced to use (I didn't even mention to them train fare and Uber charges I had to pay as well - don't want any more complications, I'd rather bite the bullet). Avoid them. Like a fire. More

Please read before you decide to do business! I hope if you are considering either purchasing or having your car serviced at Jeep Paramus that you get to read my experience before you do. This I hope if you are considering either purchasing or having your car serviced at Jeep Paramus that you get to read my experience before you do. This dealership service department is so horrendous, I am currently exploring legal action. They damaged my bumper cover when replacing a headlight. They pulled the bumper cover without removing a 10mm bolt on the wheel well, tearing the hole where the bolt sits. They replaced the headlight and besides this damage, they did not replace rivets, plus damaged the fender molding and bumper tabs. I took it for an unrelated issue, and told them to please fix the bumper since they had not done so, even though Vivian Perez promised they would twice before. The bumper does not sit flush/aligned now with permanent damage to the bumper cover and fender moldings. What they did is straight out of a gangster movie... They put a dent on the bumper and scratched it to simulate a collision and blamed the damage to it. Yes you are reading this... What they don't understand is by their actions, there are over 30 people in my company that would never consider not even doing business with them, but purchasing a Jeep as well. Not to mention those that will read about my experience on this website. More

I wish there was an option for zero stars This has to be the worst service I have ever experienced and all of my years of owning a vehicle this place starting right up with the management and This has to be the worst service I have ever experienced and all of my years of owning a vehicle this place starting right up with the management and going down have awful customer service they are extremely rude and I see why the staff feels that it is OK to be this way even their general manager doesn't address issues. they are disrespectful and I would never take my vehicle to be serviced there ever again More

Worst service department around !!! By far the worst service department in NJ. DO NOT BRING YOUR VEHICLE HERE !!!! I've been back here several times for the same issue... The service dep By far the worst service department in NJ. DO NOT BRING YOUR VEHICLE HERE !!!! I've been back here several times for the same issue... The service department including the service manager could not figure it out ! On top of it all they blamed the me for poor maintenance to the vehicle ! You have been warned.. You will thank me later !!! More