Chrysler Dodge Jeep of Paramus

Unprofessional and Liars all around I purchased a vehicle here in December, on the drive home I lost control of the vehicle. I brought it back and it has been problems and problems ever I purchased a vehicle here in December, on the drive home I lost control of the vehicle. I brought it back and it has been problems and problems ever since. I should have known it was a lemon when the bank told me that the vin number on all my paper work was wrong, etc. etc. They even fabricated the service records to claim that I put over 3000 miles on the vehicle in one month so when Corporate tried to help me, they said they couldn't b/c I was over the mileage. They had the truck for over a month with out any updates then told me to pick it up. I refused to pick it up, so they decided to come to my house in the middle of the night and take back the loaner vehicle. I have been without any vehicle for over a month. Even after getting an attorney involved - - still no resolutions. The ONLY person that never lied to me or tried to scam me was the salesman Ryan - he was great. More

Excellent Dealership In deciding to purchase a Jeep Grand Cherokee we visited many dealerships of different brands prior to settling on a Jeep that we had owned before and In deciding to purchase a Jeep Grand Cherokee we visited many dealerships of different brands prior to settling on a Jeep that we had owned before and had been pleased with. After spending several days we ended coming back to a Jeep primarily because the overall pleasantness of all associates at Paramus Jeep was outstanding. We had previously experienced the service department with our other Jeep, so the sales service we received from Carlos Belaunde as well as the professionalism shown by Kareem Raposo reinforced our previous experience from the service department. More

Extremely Pleasant Experience This was the best experience I have with car dealerships in 20 years. There was no haggling, no pressure no back room sales manager they needed to ta This was the best experience I have with car dealerships in 20 years. There was no haggling, no pressure no back room sales manager they needed to talk to everything was front and center and they made sure I was satisfied with the deal, it was a rare experience. I would reccomend this dealer. Ask for Ali Firozvi. More

Worst Interaction of My Life Although my dealer Rom was friendly and enthusiastic my overall experience was horrible. I left a $500 deposit on a vehicle bc I was truly interested Although my dealer Rom was friendly and enthusiastic my overall experience was horrible. I left a $500 deposit on a vehicle bc I was truly interested in purchasing a car from them. I wound up finding a much better deal so I went in person to get my deposit back. The woman at the front desk was horrible to deal with and has the worst demeanor of anyone I've met in the service industry until I met MILTON. He stated I wouldn't get my money back till 5 days later with no reason as to why. Didn't have a business card for me and hasn't processes my refund in the system so there is no sign of it. Worst dealership and experienced of my car buying life. More

Worst dealership worst people Leased a brand new Cherokee, good for awhile than ran like garbage. Jason Martino took advantage of me, and feed me a bunch of lies. Never fixed the Leased a brand new Cherokee, good for awhile than ran like garbage. Jason Martino took advantage of me, and feed me a bunch of lies. Never fixed the truck, hit with additional charges, and so unprofessional. Would never go back nor recommend anyone!! Thanks for opening my eyes, the people are horrible and so was the Jeep More

A long ride of lies I was sold a Jeep Wrangler 2016 that was in an accident by Ralph Rodriguez and Jason Martino. They stole my money and lied to me. Sold me a car with I was sold a Jeep Wrangler 2016 that was in an accident by Ralph Rodriguez and Jason Martino. They stole my money and lied to me. Sold me a car with an accident but not reported and beyond its value. I have made many attempts to fix this situation and nothing positive has come out of it. Jason Martino has nudged me with his shoulders at the dealership if I would have not moved I would have been on the floor. He is disrespectful towards me and unprofessional. When he gets angry he curses at the customer. I made attempts to get in contact with Mr. Redmond but also has done nothing to help me. I am beyond disappointed in the treatment I have had. Having owned 3 jeeps within a period of 4 years and getting this type of treatment is just disgusting.... Jason hangs up the phone when I call and no the type of respect towards me. I have posted pictures on YELP of Jason's (manager) promises and confession to the damages on the car. But still refuses to do the RIGHT THING! The attempt to get in touch with MARK CURCIO THE OWNER IS IMPOSSIBLE BECAUSE THEY DONT ALLOW YOU TOO. I felt ABUSED VERBALLY AND PHYSICALLY. The way he treated me 5/9/2016 made me AFRAID of this MAN. I would not recommend anyone to go to this dealership EVER! More

Great experience I was looking for a used Jeep Wrangler and Michael Higgins made it a fast and easy experience. I was amazed at how honest a sales person could be. I I was looking for a used Jeep Wrangler and Michael Higgins made it a fast and easy experience. I was amazed at how honest a sales person could be. I would absolutely recommend him to anyone in search of a car. More

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!! My 2015 Jeep Cherokee has had transmission problems 3 times since I got it. It just dies when it feels like it even on the highway. The dealership "f My 2015 Jeep Cherokee has had transmission problems 3 times since I got it. It just dies when it feels like it even on the highway. The dealership "fixed it" twice and the third time didn't believe me that anything was wrong. I even have pictures of what was showing up on my dashboard. Forgive me for not wanting to get killed because my car is a xxx! Thanks for not caring. That was my 4th car from them and the LAST. More

no more headaches I went to this dealership despite the reviews and I met a young man by the name Eddy Ortega. He was fantastic got us in and out with what we needed no I went to this dealership despite the reviews and I met a young man by the name Eddy Ortega. He was fantastic got us in and out with what we needed not to mention wanted and his manager was funny that likes to say hi to everyone Jose bustamAnte. But Eddy Ortega really made it happen he's a true good guy for the shopper I even paid more than little falls quoted me because he took the time to explain everything to me and was a real customer service liason not a sleazy sales man good for you Eddy please ask for him he will make you feel at home!! More

Great Job!!! I just finished a great deal with a great salesman - Valentin - and came home with a 2016 Town & Country Touring-L Anniversary Edition. After telling I just finished a great deal with a great salesman - Valentin - and came home with a 2016 Town & Country Touring-L Anniversary Edition. After telling Val what I wanted he went out of his way to get me the exact vehicle equipped with the exact options I was looking for. I had been shopping around - and did in fact go to two other dealers - who didn't quite measure up to my expectations. After a bit of back and forth negotiating on the deal Val came through and sold me the van for a price I just couldn't say no to. I'm thrilled with my new Town & Country and with Valentin! Great Job!!! More