Chrysler Dodge Jeep of Paramus

The worst Leasing a car from them was a nightmare - they made multiple errors in the paperwork which forced me to come back in on 3 different occasions to resig Leasing a car from them was a nightmare - they made multiple errors in the paperwork which forced me to come back in on 3 different occasions to resign new paperwork due to their carelessness. I recently brought my lease in for service and found the team to manipulative and deceitful. They were blaming me for a part that is under warranty not properly working and insisted I pay to fix it. They never even took the time to diagnose the problem to see what was wrong...I asked them to just do that and they still wanted to charge me a few to diagnose a problem. Experience turned me away from the entire brand altogether. More

The reason people call car dealers sharks. I can see it is a waste of time to post any wrong doing,bad sales. As they say watch out for smiling faces because alot tell lies. If you let your gua I can see it is a waste of time to post any wrong doing,bad sales. As they say watch out for smiling faces because alot tell lies. If you let your guard down like I did, you get knocked out. Has anyone noticed that rt 4 management respond to the 5 star post and one neg post. That explains what will happen if I honestly complain about being ripped off. More

Hassle Free and Enjoyable I could not be happier with the entire of process of finding the right Jeep. Rt. 4 has impeccable service, I would say comparable or even better than I could not be happier with the entire of process of finding the right Jeep. Rt. 4 has impeccable service, I would say comparable or even better than some luxury dealerships. Right from the beginning our salesman Leo made finding the right Jeep simple. On top of that making the deal was haggle free something which is hard to come by now a days. Your facility is impeccable and you all really focus on the customer service. I can't be more thankful enough and I will be recommending your dealership to all of my family and friends. I look forward to doing business with you in the future. More

DO NOT GO HERE Worst dealership, will say anything to get you into a car, don't fall for it, take your time because as soon as you sign away your f.... Worst deal Worst dealership, will say anything to get you into a car, don't fall for it, take your time because as soon as you sign away your f.... Worst dealer, my story is too long just believe me take your time they don't care about you , just your money! They could careless if your credit goes to xxxx or if you can't afford the car. More

Horrible service manager STEVE BRADT Steve BRADT is a horrible service manager!! He is rude to women and refused to properly fix my leased 2015 Jeep Cherokee after they incorrectly repair Steve BRADT is a horrible service manager!! He is rude to women and refused to properly fix my leased 2015 Jeep Cherokee after they incorrectly repaired it then tried to charge me to replace the part they incorrectly repaired. Not only that the main issue is that on 3 different occasions the service manager was extremely unprofessional and rude!! I had to file a complaint to Chrysler on 3 different occasions! I will never purchase another vehicle from them again!! More

Exceptional Service From the time I placed my first call to Chrysler Dodge Jeep of Paramus until I drove off the lot in my new Ram 1500, I received outstanding customer s From the time I placed my first call to Chrysler Dodge Jeep of Paramus until I drove off the lot in my new Ram 1500, I received outstanding customer service and the best deal. Overall, it was a great experience. Reagan handled my initial call which was promptly followed up by Manny from their finance team and then by Ali Firozvi, who was very professional, knowledgeable, and made everything so easy. Kudos to you all. It was worth the trip from Staten Island. Anne Marie B. More

Great experience I came to buy a Chrysler and found a great sales experience. I met with Warren Talmo who directed me to Shaun Wittenberg my salesman. He was knowledge I came to buy a Chrysler and found a great sales experience. I met with Warren Talmo who directed me to Shaun Wittenberg my salesman. He was knowledgeable and very helpful in my purchasing a Chrysler 300 S. Mr. Talmo also helped in my decision to purchase the vehicle. I hope the rest of the staff is as helpful and knowledgeable as Warren and Shaun as that would make the sales experience at your dealership a pleasant one for all. Thanks again. More

Poor customer service follow-up Approximately 3 weeks ago I went to this dealership and met with a salesman Lawrence Vitulli to look at new wrangler JKU. We couldn't strike a deal t Approximately 3 weeks ago I went to this dealership and met with a salesman Lawrence Vitulli to look at new wrangler JKU. We couldn't strike a deal that day but he insisted he would follow up. Approximately one week later after I had called on two occasions to speak with him I was sent a one line email saying "there was a potential jeep coming in". After replying, he never responded again. Here we are three weeks later and I receive a text message asking if I'm still interested. I explain to him I have an offer from Another Jeep dealership that I intend to sign on this week, but if he could match or better the offer I will go with them. It has been four hours since I sent him the other offer, and not a word.... xxxx poor performance Lawrence. More

Unprofessional and Liars all around I purchased a vehicle here in December, on the drive home I lost control of the vehicle. I brought it back and it has been problems and problems ever I purchased a vehicle here in December, on the drive home I lost control of the vehicle. I brought it back and it has been problems and problems ever since. I should have known it was a lemon when the bank told me that the vin number on all my paper work was wrong, etc. etc. They even fabricated the service records to claim that I put over 3000 miles on the vehicle in one month so when Corporate tried to help me, they said they couldn't b/c I was over the mileage. They had the truck for over a month with out any updates then told me to pick it up. I refused to pick it up, so they decided to come to my house in the middle of the night and take back the loaner vehicle. I have been without any vehicle for over a month. Even after getting an attorney involved - - still no resolutions. The ONLY person that never lied to me or tried to scam me was the salesman Ryan - he was great. More

Excellent Dealership In deciding to purchase a Jeep Grand Cherokee we visited many dealerships of different brands prior to settling on a Jeep that we had owned before and In deciding to purchase a Jeep Grand Cherokee we visited many dealerships of different brands prior to settling on a Jeep that we had owned before and had been pleased with. After spending several days we ended coming back to a Jeep primarily because the overall pleasantness of all associates at Paramus Jeep was outstanding. We had previously experienced the service department with our other Jeep, so the sales service we received from Carlos Belaunde as well as the professionalism shown by Kareem Raposo reinforced our previous experience from the service department. More