Chrysler Dodge Jeep of Paramus

The worst!!!! Clueless. Could care less. Charge you $140 before you even walk in and then they let it sit there for days. My 3 year old latitude just completely shu Clueless. Could care less. Charge you $140 before you even walk in and then they let it sit there for days. My 3 year old latitude just completely shut down on the highway die to their Computer systems and they told me they would impound my car if u didn't get it out of there when I complained that this was an emergency and the computer system was freezing up my car. What a racket. They sell u a poorly made vehicle...then charge you to fix their problems. The manager Steve was condescending and defensive and completely unhelpful. I have been. A Jeep owner for 20 years and this department has turned me off completely to Jeep. More

Terrible experience Very dissatisfied. From sales, finance and management, after the sale was completed no one cares about customer service. I have issues with harassment Very dissatisfied. From sales, finance and management, after the sale was completed no one cares about customer service. I have issues with harassment because of customer service surgery from salesman, finance gentleman enter my social security number incorrectly making it an issue for me that I had to resolve on my own! My husband had to resolve this issue on his day off because of dealership error and all I received was a "sorry you can call me at any time" from the sales manager, Mark. Well, needless to say, not even 24 hours after that conversation another issue presents itself. I call the number he provided, to my surprise.. A wrong number. Called the dealership six times and the receptionist laughed at my frustration and kept me on hold. I never received a call back. Absolutely horrible customer service. My suggestion, go anywhere else!!!! Find a dealership that cares for the customer, not just for the money. More

Great Experience I am not one to enjoy the experience of getting a new car. Hoping your are getting the deal you want and not being taken advantage of is always the co I am not one to enjoy the experience of getting a new car. Hoping your are getting the deal you want and not being taken advantage of is always the concern. When searching for that dealership on the web to narrow down your price, endless dealers try to get your attention. Kudos to Kiki who knows congenial customer service in assisting my concerns. She connected me to Leo Mora who made my experience quick, personable, and understood my needs in leasing my new Jeep. I have owned many Jeeps in my years, and dealing with Paramus, I must say, takes the hassle out of getting a new vehicle. Leo made it a pleasure. More

RUDE AND DISRESPECTFUL - DON’T WASTE YOUR TIME!!! After filling out and inquiry, I received a phone call back from a woman. After telling her exactly what I was looking for and asked her to provide m After filling out and inquiry, I received a phone call back from a woman. After telling her exactly what I was looking for and asked her to provide me with a quote, she stated “its best that you come in to further discuss”. What dealership doesn’t discuss pricing over the phone??? I simply thanked her for her time and said that I am no longer interested in doing business with this dealership. A few hours later, I received another phone call from this dealership, only this time it was from “Carlos Belaunde” in Sales. I guess they don’t communicate there because he kept calling over and over. I finally answered and told him to please take me off the list because I am no longer interested. Instead of taking the hint and understanding what “I am not interested means”, Carlos then began his spew of 101 PERSONAL “NONE OF HIS BUSINESS” questions. I said it again for the second time “I am not interested, take me off your list. Goodbye.” And again he kept calling over and over and over. I finally answered and asked him what he wanted. He said “I think we got disconnected.” I said “no we did not, this conversation is over, leave me alone.” And to no surprise there is Carlos calling me over and over again. I answered and asked me to please transfer me to the GM or the Sales Manager of the dealership. Carlos replied and said “its going to be a 45-minute wait.” I said “that’s fine with me, I will wait.” Instead of transferring my call, Carlos then hung up on me. I called him back a few more times after, with him hanging up on me each time until I decided to call the main line of the dealership. I was placed on hold and waited until the line got disconnected after 25 minutes. Not only is Carlos the worst sales person I have ever been in touch with – he’s pushy, arrogant, and rude!! He does NOT deserve to be in sales speaking to people the way he does. This dealership needs to learn proper etiquette with customer service. By far the worse facility I have EVER been in contact with. More

Don't seem to have it together I contacted them about a lease question. BD called me back to set up appointment, did not answer my question. 3 days later was my appointment. When I contacted them about a lease question. BD called me back to set up appointment, did not answer my question. 3 days later was my appointment. When I told them they still didn't answer my question, all of a sudden they had the answer. More

Scam Master Manny If I can figure out a way to post online to let the public know what a scam this place is I would. Still trying to figure it out. In 2014 we leased a If I can figure out a way to post online to let the public know what a scam this place is I would. Still trying to figure it out. In 2014 we leased a Ram 1500 which we turned in this past September and ended up leasing another Ram 1500 and a Charger r/t. Only to get a bill in the mail over a month later from our bank for over 1300 dollars for scratches and dings on the 2014 Ram 1500. Well when we leased in 2014 and in 2016 Manny told us that there extra insurance we got covered everything as far as scratches as long as we didn't bring it back totaled and he confirmed that this week that it was up to 7500. Well today he changed his tune and said no. Well I will do whatever it takes to make sure those I know and even those I don't buy or lease from this company. After leasing 2 vehicles I feel like we might as well just park them because we will get a thousands of dollars bill after the leases are up. Bad business route 4 and Manny More

Excellent Service Expirence I recently brought my car into Chrysler Dodge Jeep of Paramus for service. My experience was excellent, I dealt with a wonderful service adviser named I recently brought my car into Chrysler Dodge Jeep of Paramus for service. My experience was excellent, I dealt with a wonderful service adviser named Noel Lopez. There were many issues with my car, Noel was able to give me a full description of what was wrong with my car and tell me what I could do to fix those problems. I waited for the vehicle that day, and my service adviser kept me apprised of all updates as they were received. I will most defiantly come back to Chrysler Dodge Jeep of Paramus. More

Excellent Internet sales experience This is my 2nd purchase of a vehicle over the Internet. Matt and Carlos were awesome and respectful of my time as it took only a bit over an hour to This is my 2nd purchase of a vehicle over the Internet. Matt and Carlos were awesome and respectful of my time as it took only a bit over an hour to pick up my van. My family traveled over 2 hours from the Hartford Ct. area and were all impressed by how smoothly the process went. Thanks guys. I highly recommend you. Jerry Puiia More

Great Service and a Great Experience We worked with Monah Gahzal to get a certified Jeep Grand Cherokee. She was extremely helpful and provided great service, and the team at Chrysler Dod We worked with Monah Gahzal to get a certified Jeep Grand Cherokee. She was extremely helpful and provided great service, and the team at Chrysler Dodge Jeep of Paramus helped us to get the best financing More